Support

Knowledge Base Search        


Online Support and Self-Service

     ONLINE SUPPORT AND SELF-SERVICE

Symantec is committed to simplifying and improving your support experience. As we launch our enhanced online case management capabilities, you will see changes to the online support features available to service your technical questions or issues related to Symantec products.

The links below highlight some of the enhancements that will be released over two phases and will give a hands-on overview of these exciting changes.

New Portal Demo:
Video (Full Version)
Video (Chapter Version)
PDF Presentation


Customer FAQ
Partner FAQ


Community Support through Symantec Connect

     COMMUNITY SUPPORT THROUGH SYMANTEC CONNECT

Symantec Connect is a community that enables you to find and share technical information and to connect with all of your product peers globally.

Archiving and eDiscovery

Backup and Recovery

Endpoint Management

Endpoint Virtualization

Storage and Clustering

Security
 

With product forums, articles and blogs, Symantec Connect keeps you informed and connected.

Licensing and Account Management Assistance

     LICENSING AND ACCOUNT MANAGEMENT ASSISTANCE

If you have questions or issues with license activation, software version upgrades or product ordering and renewals then help is just a click away. Licensing and Account information are now available online.

Licensing and account assistance (Customer Support)

Symantec Licensing Portal Please use the Licensing Portal to register and activate newly purchased products, manage existing license data and process software version upgrade notifications.