Symantec System Recovery 2011 Readme

About this readme

Carefully read the issues in this section before installing and using Symantec™ System Recovery 2011. This document contains important information that was discovered after the product was released to manufacturing.

Getting help while using Symantec System Recovery 2011

To learn more about Symantec System Recovery 2011, visit the Help & Support page. Depending on which version and language of the product you have installed, the Help & Support page includes one-click access to more information, including the product Help system , the product User's Guide, and access to the Symantec Knowledge Base where you can find troubleshooting information.

To access Help & Support

  1. Start Symantec System Recovery 2011.
  2. On the Home page, click Help > Help and Support.

What is new in Symantec System Recovery 2011

Symantec System Recovery includes many enhancements and new features. Refer to the following table for information about the latest features and enhancements:


Not all listed features are available in all versions of this product.

Table: What is new in Symantec System Recovery 2011



Improved support for virtual formats

Symantec System Recovery now includes support for the following virtual platforms:

  • VMware ESX 4.0i and 4.1i

  • VMware ESX 4.0 and 4.1

  • Citrix XenServer 5.5 and 5.6

Improved platform support

Symantec System Recovery now includes support for the following platforms:

  • Microsoft Windows Small Business Server 2011

  • Microsoft Exchange Server 2010 SP1

  • Microsoft SharePoint 2010

  • Microsoft SQL Server 2008 R2

Create custom Symantec System Recovery Disk on a USB device.

Symantec System Recovery now enables you to create a custom Symantec System Recovery Disk on a USB device.

Use ISO image file for creating custom Symantec System Recovery Disk.

Symantec System Recovery now lets you use an Symantec System Recovery Disk ISO image file directly for creating a custom Symantec System Recovery Disk. Until now you were required to extract the ISO image file for creating a custom Symantec System Recovery Disk.

Add 64-bit drivers to the custom Symantec System Recovery Disk.

You can now add 64-bit drivers to the custom Symantec System Recovery Disk. The 64-bit drivers are used only for restoring a recovery point of a 64-bit operating system on a computer with different hardware.


Symantec System Recovery Disk does not use 64-bit drivers for starting a computer. To start a computer having a 64-bit operating system using Symantec System Recovery Disk the equivalent 32-bit drivers are required.

System requirements

The following table lists the system requirements for Symantec System Recovery to function properly.

Table: Minimum system requirements


Minimum requirements

Operating system

The following Windows 32- or 64-bit operating systems are supported:

  • Windows 7 (all editions)

  • Windows Vista Ultimate

  • Windows Vista Business

  • Windows Vista Enterprise

  • Windows XP Professional/Home (SP2 or later)

  • Windows XP Media Center (SP2 or later)

  • Windows Server 2003

  • Windows Small Business Server 2003

  • Windows Server 2008, including SP1

  • Windows Server 2008 R2

  • Windows Essential Business Server 2008

  • Windows Small Business Server 2008

  • Windows Small Business Server 2011


The following are the memory requirements for each component of Symantec System Recovery:

  • Symantec System Recovery Agent: 512 MB

  • Symantec System Recovery user interface and Recovery Point Browser: 512 MB

  • Symantec System Recovery Disk: 1-GB minimum (dedicated)

  • LightsOut Restore: 1 GB

Available hard disk space

The following are hard disk space requirements for Symantec System Recovery and other areas:

  • When you install the entire product: Up to 430 MB is required for a full install, depending on the language of the product you select.

  • Microsoft .NET Framework 2.0: 280 MB of hard disk space is required for 32-bit computers, and 610 MB is required for 64-bit computers.

  • Recovery points: Sufficient hard disk space on a local hard disk or network server for storing recovery points.

    The size of recovery points depends on the amount of data you have backed up and the type of recovery point that is stored.

  • LightsOut Restore: 2 GB

CD-ROM or DVD-ROM drive

The drive can be any speed, but it must be capable of being used as the startup drive from the BIOS.

Symantec System Recovery uses Gear Software technology. To verify that your CD writer or DVD writer is compatible, visit the Gear Software Web site.

You can look up information about your writer if you know the name of the manufacturer and model number of your writer.


The Microsoft .NET Framework 2.0 or later is required to run Symantec System Recovery.

If .NET Framework is not already installed, you are prompted to install it after Symantec System Recovery is installed and your computer is restarted.

Virtual platforms (for converted recovery points)

The following virtual platforms are supported:

  • VMware Workstation 4, 5, 6, and 6.5

  • VMware ESX 3.0, 3.5, 4.0, and 4.1

  • VMware ESXi 3.5, 4.0, and 4.1

  • VMware Server 1 and 2

  • Microsoft Virtual Server 2005 R2 and later

  • Microsoft Hyper-V 1.0 and 2.0

  • Citrix XenServer 5.5 and 5.6


Windows 2000 Server, Windows 2000 Advanced Server, and Windows Small Business Server 2000 are not supported in Symantec System Recovery 2011. You can still use Backup Exec System Recovery 8.5 on these versions of Windows 2000. You can also perform backup and restore functions remotely on Windows 2000 computers using Symantec System Recovery 2011 or Symantec System Recovery 2011 Management Solution.


To leave Last Access Time enabled

  1. On the Windows taskbar, click Start > Run, and then type the following command:

    setup.exe /s /v"/qn DMFILEACCESS=1"

  2. Click OK.


Backup destinations and Offsite Copy

Symantec System Recovery Disk

LightsOut Restore

Active Directory support

Remote Management

To enable DCOM:

  1. From the Windows Start menu, click Run.

    For Windows Vista, if the Run option is not visible, do the following:

    • Right-click the Start icon, and click Properties.

    • On the Start Menu tab, click Customize.

    • Scroll down and check Run command.

    • Click OK.

  2. Enter dcomcnfg.exe, and then press Enter.
  3. In the tree on the left, double-click Component Services, and then double-click Computers.
  4. Right-click My Computer, and then select Properties.
  5. Click the Default Properties tab, and then select the Enable Distributed COM on this Computer check box.
  6. Click OK to save the settings.

General issues

Granular Restore Option

Granular Restore Option is now included with Symantec System Recovery 2011.


The following are compatibility issues you may encounter:

  • Granular Restore Option is compatible with Backup Exec System Recovery version 7.0 and later.

  • Granular Restore Option is not compatible with Microsoft Outlook 2000.

  • Granular Restore Option is not compatible with 64-bit versions of Microsoft Outlook.

General issues

  • For Granular Restore Option to have full functionality, you must install Microsoft Outlook 2003, 2007, or 2010 on the server that is running the Granular Restore Option console.

  • Opening a recovery point set (.sv2i) that is stored on the network may not display all email messages if a network outage occurs while loading the file. A workaround for this issue is to reload the file.

  • When you back up your Microsoft Exchange Server , make sure that you include all of the volumes that Exchange uses in the backup job. These include the drive that contains the installation of Exchange and the drive or drives that contain the Exchange data.

  • When you try to forward a recovered message when Outlook is not running, if you close the message, you are prompted to save it. If you choose to save the message, it is saved to your Inbox rather than the Drafts folder.

  • Granular Restore Option does not support user archive mailboxes. The user archive mailboxes are available in Microsoft Exchange Server 2010 and above.

Third-party code

Portions of this product include third-party licensed code as provided below.

Copyright © 2003, Dr. Brian Gladman (, Worcester, UK. All rights reserved.

License terms

The free distribution and use of this software in both source and binary form is allowed (with or without changes) provided that:

  • Distributions of this source code include the above copyright notice, this list of conditions and the following disclaimer;

  • Distributions in binary form include the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other associated materials;

  • The copyright holder's name is not used to endorse products built using this software without specific written permission.

ALTERNATIVELY, provided that this notice is retained in full, this product may be distributed under the terms of the GNU General Public License (GPL), in which case the provisions of the GPL apply INSTEAD OF those given above.

DISCLAIMER - This software is provided 'as is' with no explicit or implied warranties in respect of its properties, including, but not limited to, correctness and/or fitness for purpose.

About Windows Vista manifests

The following table lists applications that have been tested on Windows Vista by Symantec but are provided by third-party software vendors and do not include embedded Windows Vista manifests:

Copyright notice

Copyright © 2011, Symantec Corporation.

All rights reserved.

Symantec, LiveState, Norton, and Symantec System Recovery are trademarks or registered trademarks of Symantec Corporation. All other brand or product names are trademarks or registered trademarks of their respective owners.

The Licensed Software and Documentation are deemed to be commercial computer software as defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19 "Commercial Computer Software - Restricted Rights" and DFARS 227.7202, "Rights in Commercial Computer Software or Commercial Computer Software Documentation", as applicable, and any successor regulations.  Any use, modification, reproduction release, performance, display or disclosure of the Licensed Software and Documentation by the U.S. Government shall be solely in accordance with the terms of this Agreement.