Last updated: 14-Apr-2011

ReadMeFirst for Symantec Enterprise Vault Discovery Collector 9.0.2

This document provides important information about Discovery Collector 9.0.2, which you should read before you install or upgrade the software.

For the most up-to-date version of this document, see the following article on the Symantec Enterprise Support site: http://www.symantec.com/docs/TECH157597.

The documentation that accompanies Discovery Collector provides extensive information on installation and configuration processes.

Contents

Changes in version 9.0.2

New features

Support for Exchange 2010 SP1 online archive has been added.

Fixed issues

A number of minor, reported issues have been resolved.

Known issues and limitations

Using local repositories for upgrades

In Chapter 16 of the Discovery Collector User Guide, the "Updating Software" section includes instructions on how to upgrade from Discovery Collector 9.0 to a later version by using a local repository. Note that you will encounter a known issue if you follow these instructions, but you can make successful upgrades by using the workarounds described below.

About the methods for upgrading Discovery Collector

You can upgrade Discovery Collector in three ways:

We recommend that you upgrade Discovery Collector by using a remote repository, as this method is error-free. If you try to upgrade by using either of the local repository methods, the following error message appears:

Backing up '/etc/yum.conf'...done
Preparing environment for update (this may take a minute)...
Locating repository at 'dev:///dev/dvd'... not found
Restoring '/etc/yum.conf'... done
Your cluster may be in a bad state. Please contact StoredIQ Support for assistance
Press return to continue...

The following sections describe how to avoid this issue.

Note: You require a password to undertake these workarounds. To obtain this password, contact Symantec Technical Support and open a support case, quoting your Support ID and Knowledge Base article TECH157727. After your case is logged, an agent will provide you with further instructions and the required password.

Workaround for the DVD upgrade issue

  1. Mount the ISO in a Discovery Collector-supported version of VMware Server or vSphere.

    See the Discovery Collector Installation and Planning Guide for details of the supported versions.

  2. Locate the CDROM icon, and then click CD/DVD ROM Drive 1.
  3. Choose the option to Connect to ISO on local disk.
  4. Log on to the Enterprise Vault Discovery Collector Appliance Console as root.

    To do this, you require the password that Technical Support has provided.

  5. Type the following series of commands in the terminal:

  6. Choose the following series of options:

  7. Follow the onscreen instructions.

Workaround for the ISO file upgrade issue

  1. Using SSH as the root account, copy the ISO file to the /tmp directory of the appliance.
  2. Log on to the Enterprise Vault Discovery Collector Appliance Console as root.

    To do this, you require the password that Technical Support has provided.

  3. Type the following series of commands in the terminal:

  4. Follow the onscreen instructions.

More information on upgrading by using a remote repository

If possible, upgrade to Discovery Collector 9.0.2 by using a remote repository. In this case, you can follow the instructions in the "Updating Software" section of the Discovery Collector User Guide. To obtain the URL that you require for this process, see the Enterprise_Vault_Discovery_Collector_9_0_2-Download_instructions.htm document on the Discovery Collector 9.0 page of the Symantec FileConnect site.

In outline, the procedure for upgrading by using a remote repository is as follows:

  1. Log on to the Enterprise Vault Discovery Collector Appliance Console as util.
  2. Choose the following series of options:
  3. Type the required URL for the update process.

    Discovery Collector checks for and downloads the new updates. This may take some time, depending on the speed of your Internet connection.

  4. Follow the onscreen instructions.

Discovery Accelerator File Location field

Based on the data source, the file location field in Discovery Accelerator Review has the following format for objects that Enterprise Vault Discovery Collector has archived:

CIFS \\server\folder\ ...
NFS server:/folder/ ...
Desktop desktop_host\drive\folder\ ...
Exchange 2003, 2007, 2010 server[:port]/mailbox/folder/ ...
SharePoint 2003, 2007, 2010 http://server/[site path]/folder/ ...
Domino server:share/folder ...

Supported data sources

Please refer to the table below in lieu of the supported data sources and protocols listed in Tables 6-2 and 6-3 at pages 73-76 of the Discovery Collector User Guide. These are the only data sources and protocols tested and supported by Discovery Collector Version 9.0.

Data source Protocol System version Supported?
File servers
Windows Servers CIFS v. 1.0 Windows NT, Windows 2000, Windows 2003, Windows 2008 Yes
UNIX Servers NFS v. 2/v. 3 All Yes (but not tested)
NetWare Servers NCP over TCP/IP NetWare 6.5 No
EMC Celerra CIFS v. 1.0 DART 5.5 or later No
  NFS v. 2/v. 3 DART 5.5 or later No
NetApp Filer CIFS v. 1.0 ONTAP 7.0.0 or later Yes
  NFS v. 2/v. 3 ONTAP 7.0.0 or later Yes
Other CIFS v. 1.0 All No
Other NFS v. 2/v. 3 All No
Email servers
Exchange WebDav Exchange 2003 Yes
  Exchange Web Services (Soap XML-RPC) Exchange 2007 and 2010 Yes
Domino NRPC over TCP/IP Lotus Domino 6.x, 7.x, and 8.x Yes
Email archives
Symantec Enterprise Vault/Discovery Accelerator Discovery Accelerator Web Services (Soap XML-RPC) 9.0, 9.0.1, and 9.0.2 Yes
Email Extender     No
Iron Mountain VFS CIFS (Windows platforms), NFS v. 2/v. 3   No
Desktops
Windows CIFS v. 1.0 Windows XP, Vista Yes
Macintosh CIFS v. 1.0   No
  NFS v. 2/v. 3   No
Unix/Linux NFS v. 2/v. 3   No
Document management
Documentum TCP/IP 5.3, 6.0, 6.5 No
SharePoint SharePoint Web Services (Soap XML-RPC) SharePoint 2003 Yes
SharePoint SharePoint Web Services (Soap XML-RPC) SharePoint 2007 and 2010 Yes
Retention servers
Centera TCP/IP CentraStar 3.1 No
EMC Celerra w/FLR CIFS v. 1.0 DART 5.5 No
EMC Celerra w/FLR NFS v. 2/v. 3 DART 5.5 No
Enterprise Vault DCOM/RPC 9.0, 9.0.1, and 9.0.2 Yes
NetApp SnapLock CIFS v. 1.0 ONTAP 7.2.1 and later No
NetApp SnapLock NFS v. 2/v. 3 ONTAP 7.2.1 and later No
IBM DR550 TCP/IP TSM Client 5.3.4.0, TSM Server 5.3.4.0 No
Hitachi HCAP HTTP/HTTPS 1.1 HCA 1.8 No
Iron Mountain VFS CIFS (Windows platforms), NFS v. 2/v. 3   No

Documentation

The following documentation is supplied with Discovery Collector:

Document Comments
Symantec Enterprise Vault Discovery Collector Installation and Planning Guide

Guides you through the process of planning, sizing, and installing Discovery Collector for use on virtual machines.

This guide also provides instructions on how to complete the Installation and Planning Template. Read the guide in its entirety before you start to work with the template.

Installation and Planning Template

Helps you to complete planning, configuration, and operational readiness tasks before you use Discovery Collector. This template should be used in conjunction with the Enterprise Vault Discovery Collector Installation and Planning Guide and the Enterprise Vault Discovery Collector User Guide.

The template is a Microsoft Excel macro-enabled worksheet (.xslm). Excel 2007 or later is required.

Symantec Enterprise Vault Discovery Collector User Guide Provides detailed information on how to configure and use Discovery Collector.
Operational Readiness Template This Microsoft Excel template is designed to help you complete operational readiness tasks prior to using Discovery Collector. Excel 2007 or later is required.
Symantec Enterprise Vault Discovery Collector Third-Party Software Guide A document enumerating all software licensing attributions.

For the latest information on supported devices and versions of software, see the Enterprise Vault Compatibility Charts (http://www.symantec.com/docs/TECH38537).

Legal notice

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