Last updated: 12-Apr-2012

ReadMeFirst for Enterprise Vault™ Discovery Collector 9.0.3

This document provides important information about Discovery Collector, which you should read before you install or update the software. For the most up-to-date version of this document, see the following article on the Symantec Enterprise Support site:

http://www.symantec.com/docs/DOC4754

Discovery Collector 9.0.3 is supported for use with Enterprise Vault 9.0.3 and later service packs.

The documentation that accompanies Discovery Collector provides extensive information on installation and configuration processes.

Contents

• Changes in Discovery Collector 9.0.3
• Known issues and limitations
• Documentation
• Legal notice

Changes in Discovery Collector 9.0.3

New features

Support for Windows 7 as a desktop data source has been added.

Fixed issues

A number of minor, reported issues have been resolved.

Known issues and limitations

Using local repositories for upgrades from Discovery Collector 9.0

Note: If you are upgrading from Discovery Collector 9.0.2, you may ignore this section since the issue was fixed in 9.0.2.

In Chapter 16 of the Discovery Collector User Guide, the "Updating Software" section includes instructions on how to upgrade from Discovery Collector 9.0 to a later version by using a local repository. Note that you will encounter a known issue if you follow these instructions, but you can make successful upgrades by using the workarounds described below.

About the methods for upgrading Discovery Collector

You can upgrade Discovery Collector in three ways:

• By downloading the new files from a remote repository over the Internet
• By using a local repository to update the files from the DVD media
• By using a local repository to update the files from an ISO file

We recommend that you upgrade Discovery Collector by using a remote repository, as this method is error-free. If you try to upgrade by using either of the local repository methods, the following error message appears:

Backing up '/etc/yum.conf'...done
Preparing environment for update (this may take a minute)...
Locating repository at 'dev:///dev/dvd'... not found
Restoring '/etc/yum.conf'... done
Your cluster may be in a bad state. Please contact StoredIQ Support for assistance
Press return to continue...

The following sections describe how to avoid this issue.

Note: You require a password to undertake these workarounds. To obtain this password, contact Symantec Technical Support and open a support case, quoting your Support ID and Knowledge Base article TECH157727. After your case is logged, an agent will provide you with further instructions and the required password.

Workaround for the DVD upgrade issue

1. Mount the ISO in a Discovery Collector-supported version of VMware Server or vSphere.

   See the Discovery Collector Installation and Planning Guide for details of the supported versions.

2. Locate the CDROM icon, and then click CD/DVD ROM Drive 1.
3. Choose the option to Connect to ISO on local disk.

4. Log on to the Enterprise Vault Discovery Collector Appliance Console as root.

   To do this, you require the password that Technical Support has provided.

5. Type the following series of commands in the terminal:

   • mkdir /mnt/cd
   • mount /dev/cdrom /mnt/cd
   • rpm --nodeps -Uvh /mnt/cd/storediqutil-5.0.3.0.EVAULT2-58.i386.rpm
   • su - util

6. Choose the following series of options:

   • 1. Update Software
   • 1. Full Upgrade
   • 2. New Repository
   • 1. Local Source
   • 1. Upgrade from DVD
7. Follow the onscreen instructions.

Workaround for the ISO file upgrade issue

1. Using SSH as the root account, copy the ISO file to the /tmp directory of the appliance.

2. Log on to the Enterprise Vault Discovery Collector Appliance Console as root.

   To do this, you require the password that Technical Support has provided.

3. Type the following series of commands in the terminal:

   • mkdir /mnt/dvd
   • mount -o loop /tmp/Symantec_Enterprise_Vault_Discovery_Collector_9_0_2_Update.iso /mnt/dvd
   • cd /usr/local/storediq
   • python /usr/local/storediq/bin/util/siqupdate.pyc --setcustrepos file:///mnt/dvd
4. Follow the onscreen instructions.

More information on upgrading by using a remote repository

If possible, upgrade to Discovery Collector 9.0.3 by using a remote repository. In this case, you can follow the instructions in the "Updating Software" section of the Discovery Collector User Guide. To obtain the URL that you require for this process, see the Enterprise_Vault_Discovery_Collector_9_0_3-Download_instructions.htm document on the Discovery Collector 9.0 page of the Symantec FileConnect site.

In outline, the procedure for upgrading by using a remote repository is as follows:

1. Log on to the Enterprise Vault Discovery Collector Appliance Console as util.
2. Choose the following series of options:
   • 1. Update Software
   • 1. Full Upgrade
   • 2. New Repository
   • 2. Remote Source
   • 1. HTTP

3. Type the required URL for the update process.

   Discovery Collector checks for and downloads the new updates. This may take some time, depending on the speed of your Internet connection.

4. Follow the onscreen instructions.

Discovery Accelerator File Location field

Based on the data source, the file location field in Discovery Accelerator Review will have the following format for objects archived by Enterprise Vault Discovery Collector:

Supported data sources

Please refer to the table below in lieu of the supported data sources and protocols listed in Tables 6-2 and 6-3 at pages 73-76 of the Discovery Collector 9.0.3 User Guide. These are the only data sources and protocols tested and supported by Discovery Collector 9.0.3.

Documentation

The following documentation is supplied with Discovery Collector.

For the latest information on supported devices and versions of software, see the Enterprise Vault Compatibility Charts (http://www.symantec.com/docs/TECH38537).

Legal notice