Symantec Backup Exec™ 2010 Readme
Last Updated: December 2, 2009
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This document contains release notes for Backup Exec and contains information that may not be in the Administrator's Guide. The information in this document is more current than information in the Administrator's Guide. If information in this document conflicts with the Administrator's Guide, the information in this document is correct.
For the most current information on Symantec Corporation products and services, please visit our Web site at http://www.symantec.com/.
What's new in Backup Exec 2010
What's new In Backup Exec 2010 agents and options
Where to find more information
Backup Exec installation notes
Cluster-aware Backup Exec notes
Backup Exec License Assessment Tool notes
Backup Exec agents and options notes
Central Administration Server Option (CASO) notes
Desktop and Laptop Option notes
Remote Agent for Linux or UNIX Servers notes
Remote Media Agent for Linux Servers notes
Advanced Open File Option (AOFO) notes
Advanced Disk-based Backup Option notes
Remote Agent for Windows Systems notes
Using Backup Exec and CPS with Symantec Endpoint Protection (SEP)
Agent for Microsoft Hyper-V notes
Agent for VMware Virtual Infrastructure notes
Intelligent Disaster Recovery (IDR) Option notes
Backup Exec Utility (BEutility.exe) notes
What's new in Backup Exec 2010
This release of Backup Exec includes the following new features and capabilities:
Support for Microsoft Windows Server 2008 R2
Lets you do the following:
Back up and restore data using the new Express (system state) writers.
Back up and restore operating system boot files from unnamed partitions.
Back up and restore Cluster Shared Volumes (CSV).
Back up from and restore to native VHD files.
Support for the Server Core installation option of Windows Server 2008 R2
Lets you install the Backup Exec Remote Agent for Windows Systems on the Server Core installation for backup and restore operations. The Remote Agent also installs the Remote Agent Utility Command Line Applet. This applet lets you monitor Backup Exec operations on the remote computer.
Support for Microsoft Windows 7
Lets you install the Backup Exec Remote Agent on Microsoft Windows 7 computers for backup and restore operations. The Backup Exec Desktop and Laptop Option provides automated file protection for Windows 7 computers. Backup Exec also supports BitLocker drive encryption.
Enhanced Backup Exec License Assessment Tool
Supports the license key scans on all installations of Backup Exec and Backup Exec System Recovery on your network.
The License Assessment Tool report now provides the following information:
The versions of Backup Exec that are installed so that you can plan to upgrade your environment.
A web link on the report that provides upgrade assistance so that you can read about the new features in current releases.
Support for new platforms for the Remote Agent for Linux or UNIX Servers
Supports the following platforms:
Oracle Enterprise Linux 5.2
Ubuntu 8.10
XenServer 5
Debian 4.0, 5.0
SUSE Linux Enterprise 11
Support for a new platform for the Remote Media Agent for Linux
Supports SUSE Linux Enterprise 11.
Enhancement for Library Expansion Option
Supports each additional drive that you add after the first drive in each robotic library. When you install Backup Exec, support for the first drive in every robotic library is included.
Home view on the Backup Exec Administration Console
Lets you add or delete Web parts to customize the display of your important Backup Exec features. In one view, you can display summaries of jobs, alerts, and devices, and the technical support sites that you want fast access to. You can add as many or as few items as you want.
Share Your Ideas web link
Lets you suggest new ideas for Symantec Backup Exec by clicking this link that is located at the top of the Backup Exec Administration Console. After you have submitted your suggestions, other community members can vote or comment on the idea. The ideas with the most votes move to the top of the list. Symantec product managers review these ideas for possible features in future releases. You can click this link to find out if the feature is implemented.
Installation DVD
Provides all of the Backup Exec installation files on a single DVD.
DirectCopy
Enables Backup Exec to copy data from a virtual device directly to a physical device. The Backup Exec media server records information about the data in the catalog. Because the information about the copied data is in the catalog, you can restore data from either the virtual device or the physical device.
Verify backup sets template
Lets you run verify operations independent of backup and duplicate backup jobs. The verify backup sets template lets you schedule a verify operation to run at any time after a backup. For example, you can schedule the verify operation to run outside of your backup window if your network resources are scarce. The verify backup sets template also greatly enhances the benefits you receive from Backup Exec's Deduplication Option by letting you verify backup sets locally.
Backup Exec includes an example policy that is preconfigured with a verify backup sets template.
Backup Exec Continuous Protection Server
Supports Microsoft Windows 7.
What's new in Backup Exec agents and options
This release of Backup Exec includes the following new features and capabilities in the agents and options:
Agent for VMware Virtual Infrastructure
Support for VMware vSphere v4.0, which includes ESX/ESXi 4.0, vCenter 4.0, and vStorage APIs for Data Protection.
Support for differential and incremental backups of virtual machines that are configured with hardware version 7.
Support of non-staged backups, which provide improved performance without the need for VCB proxy servers.
SAN-based restores of virtual machines.
Single-pass backups of VSS-aware applications that are installed on virtual machines, with the ability to recover individual application items.
Dynamic inclusion, which automatically protects any virtual machines that you added since the last backup.
Ability to automatically exclude from jobs any virtual machines that are turned off.
Ability to redirect a virtual machine to a different virtual machine folder or resource pool.
Expanded Job History now lists the total number of virtual machines in each backup.
Multiple alternate backup transport types to ensure that backups complete successfully.
Agent for Microsoft Hyper-V (formerly known as the Agent for Microsoft Virtual Servers)
Support for Hyper-V 2008 R2.
Support for clustered Hyper-V virtual machines, with automatic discovery of Highly Available virtual machines.
Support for cluster shared volumes.
Support for Live Migration.
Support for single-pass backups of VSS-aware applications that are installed on virtual machines, with the ability to recover individual application items.
Agent for Microsoft Exchange Server
Support for Exchange 2010.
Support for Exchange 2010 Database Availability Groups.
Support for Exchange 2010 in Hyper-V and ESX 4.0 environments through the Remote Agent for Windows Systems.
CPS support for Exchange 2010 stand-alone servers.
Agent for Enterprise Vault
Support for Enterprise Vault 8.0.
Support for Enterprise Vault Compliance Accelerator and Discovery Accelerator.
Support for Backup Exec Migrator for Enterprise Vault. Backup Exec Migrator enables the migration of archived Enterprise Vault data from Enterprise Vault servers to the tertiary storage systems that Backup Exec media servers manage.
Exchange Mailbox Archiving Option
Lets you archive Microsoft Exchange Server emails that have been backed up. After data is archived, it is deleted from its source location, which reduces the amount of data on the Exchange Server.
The Archiving Option uses Enterprise Vault technology to move archive data to disk-based vault stores. Only data that is already backed up is archived so that there is little effect on the Exchange Server. End users can retrieve current and previous versions of files by browsing a web interface called Backup Exec Retrieve.
File System Archiving Option
Lets you archive Windows NTFS data that has been backed up. After data is archived, it is deleted from its source location, which reduces the amount of data on the file server.
The Archiving Option uses Enterprise Vault technology to move archive data to disk-based vault stores. Only data that is already backed up is archived so that there is little effect on the Exchange Server. End users can retrieve current and previous versions of files by browsing a web interface called Backup Exec Retrieve.
Virtual Tape Library Unlimited Drive Option
Supports all additional drives that you add after the first drive in each virtual tape library (VTL). You can purchase the Virtual Tape Library Unlimited Drive Option to support all of the additional drives in each virtual tape library. You do not have to purchase separate instances of the Virtual Tape Library Unlimited Drive Option for each virtual drive.
Additional VTL enhancements include the following:
VTL recognition capabilities.
VTL device-specific menus to ensure proper operation.
Support for synthetic full backups when used with the Advanced Disk-based Backup Option.
Deduplication Option
Provides the following features to support a data reduction strategy:
Reduces the amount of disk storage that is required for backups by storing only unique data.
Reduces backup network usage by sending only unique data across the network.
Active Directory Recovery Agent
Supports Microsoft 2008 R2 Active Directory Domain Services objects.
Agent for Lotus Domino Server
Supports Lotus Domino version 8.5, including support for the Domino Attachment and Object Service (DAOS).
Symantec Online Storage for Backup Exec
Provides more efficient online backups. Symantec Online Storage for Backup Exec now compares your backup selections to any existing backup data from previous duplicate backup jobs. Any data that is unchanged from previous duplicate backup jobs is skipped. If only a portion of a file has changed, only that portion is backed up. This enhancement can reduce the amount of time and bandwidth that is required to run recurring backup jobs.
Desktop and Laptop Option
Supports Microsoft Windows Server 2008 R2 on the following components:
DLO Administration Console
DLO Administration service
Maintenance service
Supports Microsoft Windows 7 on the following components:
Desktop Agent
Change Log Service
DLO Administration Console (to support remote administration)
Where to find more information
The Backup Exec Technical Support Knowledge Base contains information that pertains to this release of Backup Exec.
The Backup Exec Knowledge Base provides TechNotes, how-to topics, best practices, links to instructional videos, troubleshooting articles, and other valuable information to help you use Backup Exec to its fullest extent.
For more information, go to the following URL:
http://www.symantec.com/business/support/overview.jsp?pid=15047
Backup Exec installation notes
The following notes provide information about installing Backup Exec:
· For the Remote Agent for Linux or UNIX Servers, the Remote Agent for Macintosh Systems, and the Remote Media Agent for Linux Servers, you must unzip the RALUS_RMALS_RAMS_<revision number>.gz file on a Linux or UNIX server. The installation does not run if it is unzipped on a computer that runs the Windows operating system. After you unzip the file, you must untar it. For instructions, refer to the following topics in the Backup Exec Administrator's Guide:
Installing the Remote Agent for Linux or UNIX Servers
Installing the Remote Agent for Macintosh Systems
Installing the Remote Media Agent for Linux Servers
· You cannot install a Backup Exec media server on a computer running Microsoft Windows Vista or Windows 7.
· Windows Resource Protection (WRP) prevents backup and restore jobs from functioning normally on computers that run Windows Vista/Server 2008. Although Backup Exec can complete backup and restore jobs, performance may suffer. Refer to the following Microsoft article for more information and to obtain a hotfix that will resolve this issue:
http://support.microsoft.com/kb/935606
Because WRP affects the Windows Installer, you should install the hotfix before you install Backup Exec agents or options on a computer that runs Windows Vista.
· To push-install Backup Exec or its options to a computer that runs Windows Vista/Server 2008, you must enable File and Printer Sharing and Windows Management Instrumentation (WMI) on the Windows Firewall Exceptions list. If you install the Remote Agent for Windows Systems on a Windows Vista/Server 2008 computer, you can use an Active Directory installation or use the Backup Exec installation media to perform a local installation. If you use either of these installation methods, you do not need to enable File and Printer Sharing and Windows Management Instrumentation (WMI) on the Windows Firewall Exceptions list.
For more information, refer to your Microsoft Windows documentation.
· To push-install Backup Exec or its options to a computer that runs Windows XP Pro SP2/Server 2003 SP1 or later, you must enable File and Printer Sharing on the Windows Firewall Exceptions list and enable the "Allow remote administration exception" group policy.
For more information, refer to your
Microsoft Windows documentation.
· If you install Backup Exec on a Veritas Cluster Server node that runs Microsoft Exchange, that node must be offline at the time of installation. If you keep Exchange online during installation, services do not start properly. If you want to use the SQL Express database that is included with Backup Exec, you must switch the Exchange group to another node or take it offline. Otherwise the installation of SQL Express cannot complete successfully.
· If installation fails due to a SQL Express installation error, refer to the section about setup issues in the Microsoft SQL Server 2005 Express Edition readme:
http://support.microsoft.com/kb/910229
· An error (error code 2) may occur when you install SQL Express in an environment with the following conditions:
· Active Directory is installed on a computer that runs Windows Server 2008.
· The computer belongs to a root domain that uses a short domain name such as "first.com".
To avoid this error, install SQL Express to a child domain such as "second.first.com", or use an instance of SQL Server instead of SQL Express.
· If the SQL Server 2005/2008 instance is on the same server that you install Backup Exec on, the service account for the instance must have full permissions to the destination folder where Backup Exec is installed.
· If you install Storage Foundation for Windows Servers High Availability Administrative Console (SFWSHAAC) components on a central administration server, you must restart the central administration server after the installation completes.
· If you perform a remote install or a push-install, and you specify a domain administrator account for the Backup Exec Services, you must enter an existing domain administrator account. New accounts are not granted proper rights for domains. If you specify a new local administrator account, the account will be granted proper rights when it is created.
· When you install Backup Exec, or when you install tape device drivers from Backup Exec, a Microsoft message may appear that indicates one of the following:
· The software that you are about to install does not contain a Microsoft digital signature.
· Windows can't verify the publisher of this driver software.
· The software has not passed Windows Logo testing.
Symantec recommends that you allow the Symantec driver software to continue being installed.
To prevent this message from appearing, you can change the policy setting. However, if you change the policy setting to 'silently succeed', other driver software can be installed without any warning.
Refer to the following Microsoft article:
http://support.microsoft.com/default.aspx?scid=KB;en-us;298503&
· User-created folders that are in the Backup Exec installation folder or subfolders are deleted when you uninstall Backup Exec. If you want to keep the folders, copy them to another location before you uninstall Backup Exec.
· When installing Backup Exec on a computer that runs Windows Server 2008 R2, the default VMware SVGA II driver causes the computer to freeze.
Before you install Backup Exec on a computer that runs Windows Server 2008 R2, do one of the following:
To use the Windows Explorer browser to install Backup Exec:
Access the Backup Exec installation media from the Windows Explorer browser.
Change the directory to \BE\WINNT\INSTALL\BE32 or \BEx64, whichever is appropriate.
Run setup.exe
To uninstall the VMware SVGA II driver and use the Standard VGA Graphics Adapter instead:
Click Start > Control Panel > Hardware > Display.
Select Change display settings, and then select Advanced Settings.
Select Properties, and then click the Driver tab.
If VMware SVGA II drivers are installed, select Uninstall.
Select the checkbox to Delete the driver software for this system, and then click OK.
Select Yes to restart your computer now.
After the computer restarts, check to ensure that the Standard VGA Graphics Adapter is installed.
Features no longer supported by Backup Exec
The following features are no longer supported by Backup Exec:
ESX 2.0.
Microsoft SQL Server 7. Backup Exec does not support the backup and restore of SQL Server 7 databases. However, you can continue to back up and restore SQL Server 7 databases on remote computers by using the Backup Exec 12.5 for Windows Servers Remote Agent.
Microsoft SharePoint 2001.
Microsoft Exchange 2000.
Oracle 8i.
Media server support for Windows 2000 (the Remote Agent for Windows Systems is still supported on Windows 2000).
Media server support for Windows Small Business Server 2000.
Use of Microsoft SQL 2000 for the Backup Exec database repository.
Tivoli Storage Manager.
The Clone CD feature.
Cascaded drive pools. On upgrade, cascaded drive pools are converted to device pools.
The Backup Exec for NetWare Agent push install.
HP-UX, AIX, SUSE Linux Enterprise Server 9, Novell Open Enterprise Server (OES) 1, and Red Hat Enterprise Linux 3 are no longer supported for backup by the Remote Agent for Linux or UNIX Servers
SUSE Linux Enterprise Server 9 and Novell Open Enterprise Server (OES) 1 are no longer supported for backup by the Remote Media Agent for Linux Servers.
PowerPC is no longer supported by the Remote Agent for Macintosh Systems.
The split mirror alias backup option is no longer supported by the Command Line Applet. Symantec recommends that you use off-host backups instead.
The Backup Exec Archive Media set is no longer supported, and has been removed from the Imported Media node. All media in the Backup Exec Archive Media set have been moved to the Backup Exec and Windows NT Media set.
The compatibility lists contain the latest information about supported and unsupported hardware and software and is updated regularly. Before you install or upgrade Backup Exec, review the current compatibility lists to confirm the compatibility of your hardware and software. You can find the current compatibility lists on the Symantec Support Web site at:
If you don't find your hardware or software listed, or if you have questions about the information in the compatibility lists, please contact Symantec Support.
The following notes detail general information about using Backup Exec:
· When you browse remote restore selections, you may receive an informational message that the Backup Exec Remote Agent for Windows Systems must be installed. This message may appear even though the agent is installed. You can ignore this message. Click OK to continue.
· If you run Windows 2003 Service Pack 1 or later or Windows XP Service Pack 2 or later, the following may occur:
· Remote backups and restores may require manual configuration.
· When the Remote Agent for Windows or NetWare Systems runs, it automatically creates an exclusion in the Microsoft firewall.
For more information, refer to the following TechNote:
http://entsupport.symantec.com/docs/270139
Additional information can also be found on the Microsoft Web site.
· You must install Symantec Endpoint Protection Manager (SEPM) on the media server to enable integration features between Backup Exec and SEPM. However, the ThreatCon-triggered backup feature does not require SEPM on the media server. Additionally, if Internet Explorer's Trusted sites security level is set to High, you must add the following URL as a trusted site on the Internet Explorer Security tab:
http://securityresponse.symantec.com/avcenter
When you add the URL, you ensure proper functionality between SEPM and Backup Exec.
· When you protect a server that runs Veritas Cluster Server 4.3 by Symantec, and a virtual file share resource is manually failed over or taken offline while backup job preprocessing is in progress, the backup job stops responding.
· Backup Exec reserves port 3527. For instructions on how to configure Backup Exec to use a port other than 3527, refer to the following TechNote:
http://entsupport.symantec.com/docs/274583
· When Windows Internet Name Service (WINS) is installed and the WINS data directory (%SystemRoot%\system32\wins) is backed up, non-snapshot backups result in a job status of "Completed with Exceptions". For Windows 2003, this job status is because the winstmp.mdb (temporary) file is in use. WINS is protected by the WINS VSS Writer via the Backup Exec Shadow Copy Components resource so the backup error is benign and you can ignore it.
· In Microsoft Windows Vista/Server 2008, the default locations of user data has changed. To ensure backward compatibility with previous Windows platforms, the operating systems create special junctions. These junctions redirect access from one directory to another. For example, %SystemDrive%\Documents and Settings is now a junction that points to %SystemDrive%\Users.
For more information about which directories have changed in Windows Vista/Server 2008, go to the following URL:
http://entsupport.symantec.com/docs/288283
Backup Exec must be able to back up and restore these junctions but it does not need to traverse them to back up the computer. Backup Exec version 11d and later detects the new junctions but does not cross them, even if you select the backup option titled Back up files and directories by following junction points.
If you upgrade your operating system to Windows Vista/Server 2008, examine existing selection lists. Change references to old directories to reflect the new directory structure to ensure that your data is backed up correctly.
· When you run an off-host backup of Veritas Storage Foundation for Windows version 4.3 with Maintenance Packs 1 or 2 on a 64-bit computer, the error code V-79-57344-34110 appears.
To resolve this issue, update your Storage Foundation for Windows software by using the following link:
· Backup performance can be seriously degraded if you use LUN libraries that are attached to a Windows Server 2008. Instead of a backup rate of hundreds of MB per minute, you could experience a backup rate of 3 to 4 MB per minute. To resolve this issue, set the AutoRun registry key that is associated with both the tape drive and the associated library to 0 by using the following link:
Windows 2003 Service Pack 2 introduced a new update called Scalable Networking Pack (SNP). In newer network interface cards (NICs), this update utilizes a feature called either TCP/IP Offload Engine (TOE) or TCP Chimney. When TOE or TCP Chimney is enabled for certain NICs, there may be throughput or connectivity issues between the media server and the remote computers. If your Backup Exec configuration has performance or connectivity issues, and if the media server or a remote computer is using TOE or TCP Chimney, refer to the following TechNote:
To support character sets for languages that use UTF8 (NetApp filers) or Unicode Mode (EMC Celerra Servers), you must create or edit a registry key called UseUTF8. Refer to the following TechNote:
http://seer.entsupport.symantec.com/docs/288428.htm
If you experience slow throughput when you back up remote disks, consider the following:
The backup speed for a remote disk is limited by the speed of the physical connection. The rate at which a remote server's hard disks are able to be backed up depends on the following items:
The make/model of network cards.
The mode/frame type configuration for the adapter.
The connectivity equipment (hubs, switches, routers, and so on).
The Windows settings.
Local disk drives on the media server can usually be backed up at a faster speed than backing up remote servers across a network. A common reason for slow network backups can be networking configuration.
Features such as full-duplex and auto-detect may not be fully supported in every environment. Manually set the speed to 100 MB and the duplex to half/full for the server side. On the switch, find out which Ethernet port the server is connected to and set the SWITCH PORT setting to 100 MB and half/full duplex. Do this for the backup server switch port, and any switch ports for computers that you back up.
Note: When a hub is in place instead of a switch, full duplex may not be supported. See the Original Equipment Manufacturer (OEM) for details on the device's features.
Both the switch and the network interface card (NIC) must have matching settings. For example, if the switch port is set to 100 half, the NIC for the server should also be set to 100 half.
If a full duplex backup job is slower than the half duplex backup job, full duplex may not be supported for the combination of NIC, driver, and switch. Contact the NIC and switch manufacturer for updated drivers, firmware, or other support documentation.
The NIC driver is another common cause for slow throughput when you back up remote disks. The NIC driver can be easily overwritten by an operating system service pack. If a service pack has been applied and if the driver has been overwritten, reinstall the OEM driver.
If a backup job uses the 'Back up and delete the files' full backup method, and if some files or directories are backed up but not deleted, Backup Exec does not correctly report the job status as 'Completed With Exceptions.' You should check the job log after the job completes.
You can find detailed information about Backup Exec Microsoft Windows Server Certification status at the following link:
For the Backup Exec Agents for Oracle, DB2, and Enterprise Vault, a restore of a resource is not supported if backups for the same resource are performed on Remote Media Agent devices as well as on devices that are attached to the local media server. For example, you cannot restore an Oracle database from a full backup that is on a backup-to-disk folder and from a backup of a single tablespace that is on a Remote Media Agent device.
Using an unsupported version of the Adobe Acrobat Reader on Windows Server 2008 R2 can cause issues with Backup Exec. Ensure that you use the latest supported version of Adobe Acrobat Reader on Windows Server 2008 R2.
If you select the full backup method named 'Back up and delete the files', and if the clock on the remote computer is faster than the clock on the media server, then the file appears to have been modified after it was backed up. Therefore, the file is not deleted. You should either synchronize the clocks, or select older files for backup.
Cluster-aware Backup Exec notes
The following notes detail information about using cluster-aware Backup Exec:
· If a failover occurs during a backup that uses the Incremental - Changed Files - Reset Archive Bit backup method, Backup Exec skips the data that was backed up before the failover when the job is restarted on the failover node. In addition, catalog files are not generated for the data that was backed up before the failover.
To prevent possible loss of data in failover situations, Symantec recommends that you use the Incremental - Using modified time backup method instead of the Incremental - Changed Files - Reset Archive Bit method.
· When browsing servers, icons for both virtual and non-virtual servers appear identical until an icon for the virtual server is expanded.
Backup Exec License Assessment Tool notes
The following notes detail information about using the License Assessment Tool with Backup Exec:
Running the License Assessment Tool does not ensure license compliance. For more information about licenses, contact your reseller or go to the following URL:
License key scans for time periods and date ranges do not apply to the Backup Exec Archiving Option. Only the resources that are backed up by Remote Agents are scanned if you select a time period or date range for scans.
The License Assessment Tool does not support license key scans for some Backup Exec options. These options may be displayed in the license key scan report, but the number of license keys that are used for each option is not included.
The following items are not supported for license key scans:
Desktop and Laptop Option
Central Admin Server Option
Advanced Disk-based Backup Option
SAN Shared Storage Option
Intelligent Disaster Recovery for NetWare Servers
Open File Option for NetWare Servers
Symantec LiveState Recovery
Backup Exec Continuous Protection Server
Backup Exec instances in a cluster
Backup Exec System Recovery 2010 for Linux
The license count for the Remote Agent for Linux or UNIX Servers may be inconsistent when the following occurs:
The Remote Media Agent for Linux Servers is installed on a remote computer.
The remote Linux computer is backed up to a backup-to-disk folder, a simulated tape library, or a tape device.
You should ignore the license counts for the Remote Agent for Linux or UNIX Servers that appear on the computers on which you have installed a license for the Remote Media Agent for Linux Servers.
Backup Exec agents and options notes
On Windows Small Business Server 2003, the Microsoft Exchange Server 2003 VSS Writer is disabled, which causes snapshot backups for Exchange 2003 to fail. To successfully perform an Exchange 2003 snapshot backup, review the following Microsoft Knowledge Base article:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q838183
Central Administration Server Option (CASO) notes
When you perform a rolling upgrade in a CASO environment, upgrade the components in the following order:
The central administration server
All of the managed media servers
All of the Remote Agents for Windows Systems
To perform a rolling upgrade, all of the managed media servers must run Backup Exec 12.5 with the most recent service pack
You can upgrade the central administration server to Backup Exec 2010 without upgrading the Backup Exec version on each managed media server. However, for communications to continue with the central administration server, each managed media server must run Backup Exec 12.5 build 2213.8 or later. In addition, each computer that you want to back up must run one of the following versions of the Backup Exec Remote Agent:
Remote Agent 11d for Windows Systems
Remote Agent 12 for Windows Systems
Remote Agent 12.5 for Windows Systems
During a rolling upgrade, managed media servers that run Backup Exec 12.5 cannot back up resources on which the Backup Exec 2010 Remote Agent for Windows Systems is installed. Since the central administration server is upgraded to Backup Exec 2010 with the Remote Agent for Windows Systems upgrade, resources on the central administration server cannot be backed up by Backup Exec12.5 managed media servers.
You must upgrade managed media servers to Backup Exec 2010 before backup jobs for System State can be delegated to them.
The following notes apply to both the Exchange Mailbox Archiving Option and the File System Archiving Option:
When you install the Archiving Option, Backup Exec adds two entries to the hosts file. The entries in the hosts file point to the loopback address (127.0.0.1) of the system. The first entry is for EnterpriseVaultSiteAlias. The second entry is EV-<machineName>-<hex timestamp>. Backup Exec adds the following comment to the hosts file:
Created by Backup Exec Archiving Option
These entries are required for the Archiving Option to function properly, and should not be removed. Before Backup Exec modifies the hosts file, the Backup Exec installation saves a copy of the original hosts file as a file named hosts.beao.bak.
For the Exchange Mailbox Archiving Option, the following notes apply:
Outlook must be installed on the media server in order to archive Exchange data.
The following versions of Microsoft are supported:
Outlook 2003 SP3
Outlook 2007 SP2 + Hotfix
For the File System Archiving Option, the following notes apply:
If Windows Firewall is enabled, then you must enable the “Allow Remote Administration exception” setting in the Windows Firewall configuration settings.
By default, the Backup Exec File System Archiving Option does not archive any file that contains an alternate data stream. The archiving operation skips the file. The following message is logged in the job log:
Skipping file data.txt. Files that contain alternate data streams are not archived.
Use the following steps to change this default to allow the archiving of files that contain alternate data streams:
Open the registry editor.
Under HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec For Windows\Backup Exec\Engine\Misc, change the value of the DWORD value ArchiveADSItems to 1.
Note: The DWORD value "ArchiveADSItems" is created after the archive job is run. After you change the above value to 1, all of the files that contain alternate data streams can be archived.
The following notes detail information about using Backup Exec Retrieve with Backup Exec:
Backup Exec Retrieve is no longer installed via Continuous Protection Server. You can install Backup Exec Retrieve from the installation media.
The Backup Retrieve Web server requires ASP.NET and IIS. These components are not installed by default on Windows Server 2003/2008 and you may need to manually install them if they are not installed already. For information on how to install ASP.NET and IIS on Windows Server 2003/2008, refer to the Microsoft Web site.
On some operating systems, installing Backup Exec Retrieve on a server that has non-ANSI characters in its server name could prevent the Microsoft Silverlight application from launching Backup Exec Retrieve in the browser. If this occurs, you can do one of the following:
Give the server a static IP address and have users browse to the IP address to access Backup Exec Retrieve.
Rename the server on which Backup Exec Retrieve is installed so that multi-byte characters are not used.
In a domain, on the DNS server, give the server on which Backup Exec Retrieve is installed an alias that does not contain any multi-byte characters. Have users browse to the alias to access Backup Exec Retrieve.
Desktop and Laptop Option (DLO) notes
You must be running DLO in Backup Exec 11d or later before you can use the command line (silent mode) method to upgrade to the DLO in Backup Exec 2010.
Remote Agent for Linux or UNIX Servers notes
The following notes detail information about using the Remote Agent for Linux or UNIX Servers (Remote Agent) with Backup Exec:
On any Linux computer on which the GNOME Virtual File System (GVFS) is installed and mounted, the GVFS cannot be browsed, backed up, or restored to.
On computers on which GVFS is installed, the .gvfs mount point is created for every user who logs on via the GNOME user interface. The mount point is created in the user’s home directory. For example, if the user’s logon name is John, then the directory appears as the following:
Echo $>ls –la /home/John
dr-x------ 2 John John 0 2009-06-16 18:16 .gvfs
The output of the mount command appears as the following:
"gvfs-fuse-daemon on /home/John/.gvfs type fuse.gvfs-fuse-daemon (rw,nosuid,nodev,user=John)".
This mount point is created when the user logs on using the GNOME graphical user interface. The mount point is deleted when the user logs off. Note: Logging on by using SSH or telnet does not show the mount point.
A defect has been reported for the GVFS that even the superuser (root) does not have access to the file system. Refer to the following URL for more information:
http://bugzilla.gnome.org/show_bug.cgi?id=560658
This defect prevents the Backup Exec Remote Agent from running on the GVFS. Therefore, the GVFS cannot be browsed, backed up, or restored to. Other file systems on Linux computers on which GVFS is installed are also inaccessible.
Additionally, on Linux computers on which GVFS is installed and mounted on the home folder of a particular user, browse operations, and backup and restore operations on or to the following file systems may fail:
SMBFS (commonly known as Samba)
Common Internet File System (CIFS)
Network File System (NFS)
ReiserFS
As a resolution, try dismounting the GVFS, and retry the operation.
The Remote Agent installer supports the Traditional Chinese locale setting (EUC, big5 encodings) only on Linux platforms. On all other platforms, the Remote Agent installer displays the Traditional Chinese locale setting in English.
On an Asianux server, files that are mounted on a Network File System (NFS) may not be backed up if the option "Lock remote files" is enabled on the Linux, Unix, and Macintosh dialog box. This option is enabled by default. To work around this issue, do the following:
On the Backup Job Properties dialog box, under Settings, click Linux, Unix, and Macintosh.
Ensure that the option Lock remote files is unchecked before you back up files on an Asianux server.
If you stop the Remote Agent for Linux or UNIX Server daemon on a Solaris 9 or 10 operating system for SPARC platforms or on a Solaris 10 platform on Intel processors, it may take up to 40 seconds before the daemon stops.
Do not use the push-install operation to install the Remote Agent for Linux or UNIX Servers on a computer that runs the Solaris operating system. The Remote Agent for Linux or UNIX Servers daemon cannot be started.
The following error message appears:
Starting Symantec Backup Exec Remote Agent:FAILED
If you already push-installed the Remote Agent for Linux or UNIX Servers to a Solaris computer and you received this message, you must uninstall the Remote Agent. Then, insert the Backup Exec installation media into the appropriate drive on the computer. Start the installation for the Remote Agent for Linux or UNIX Servers.
Refer to the Symantec Backup Exec 2010 Administrator's Guide for more information.
Remote Media Agent for Linux Servers notes
Tapes may become unappendable if they are written to while on tape devices that are accessed through the Remote Media Agent for Linux Servers. This issue occurs when the tape block size does not match the tape buffer size, which may be the default setting for the tape device.
To work around this issue, in the Properties page for the device, change the setting "Block size (per device)" to match the setting 'Buffer size (per device)". You must then change the block size on any tapes that have become unappendable by running a Quick Erase operation.
You cannot run fast cataloging of tapes that have become unappendable. Backup Exec automatically reverts to slow cataloging. The following message is written in the catalog job’s job log:
“An error was encountered while attempting to read the Media Based Catalog’s Set Map data. Attempting to catalog the media by reading the data area of each backup set.”
This problem occurs because an incomplete on-tape catalog is written to the tape at the end of a backup job. As a result, subsequent backup jobs cannot find the tape’s set map, and flag the tape as unreadable.
Advanced Open File Option (AOFO) notes
The following notes detail information about using the Advanced Open File Option with Backup Exec:
· When you use Hitachi's VSS provider with dynamic disks, you must configure AOFO to use the hardware manufacturer's technology. Go to the Snapshot provider field on the AOFO Backup Job Properties dialog box. Select Hardware - use technology provided by hardware manufacturer.
· If you upgrade to Backup Exec 2010 on a computer that runs Windows Server 2003 or later, Backup Exec automatically removes the Symantec Volume Snapshot Provider (VSP). Backup Exec uses VSP on Windows 2000 Server/XP 32-bit, and Microsoft Volume Shadow Copy Service (VSS) on Windows Server 2003 and later on both 32-bit and 64-bit platforms.
Advanced Disk-based Backup Option notes
The following notes detail information about using the Advanced Disk-based Backup Option with Backup Exec:
· When you use the Hitachi VSS provider for the Advanced Disk-based Backup Option, if you upgrade a basic disk to a dynamic disk, you must manually split and then recreate the Hitachi snapshot pair. See your Hitachi documentation for details.
· When you use Hitachi's VSS provider with dynamic disks, you must configure the Advanced Disk-based Backup Option to use the hardware manufacturer's technology. Go to the Snapshot provider field on the Advanced Disk-based Backup Option Backup Job Properties dialog box. Select Hardware - use technology provided by hardware manufacturer.
· If you select the 'Collect additional information for synthetic backup and true image restore' option for a backup job, remote resources that are included in the backup selections must be in the same time zone as the media server.
· Offhost backup does not support volumes that run Windows Bitlocker Driver Encryption.
Remote Agent for Windows Systems notes
The following notes detail information about using the Remote Agent for Windows Systems with Backup Exec:
If you attempt to push install the Remote Agent to a computer running Windows 7, you may be required to start the Remote Registry Service before the install.
See the following link for instructions on starting the Remote Registry Service:
http://technet.microsoft.com/en-us/library/cc754820.aspx
When you restore the Windows Vista System State, Backup Exec may create the following temporary directory on the Windows Vista computer:
%SystemRoot%\F52E2DD5-CE7D-4e54-8766-EE08A709C28E
After the restore job finishes, you can delete the directory.
· When you uninstall the Backup Exec Remote Agent, you may encounter a message that presents a list of applications that you should close before you continue the uninstall process. If the list contains only the following, you can ignore the message and continue the uninstall process.
Backup Exec Setup Launcher
Backup Exec Log Server
Backup Exec Remote Agent for Windows Systems
If additional applications appear, close all applications except the ones that are listed above before you continue with the uninstall process.
Using Backup Exec and Continuous Protection Server with Symantec Endpoint Protection (SEP)
If you have SEP installed on a remote server, the remote server may block the network ports that CPS uses. To install CPS remotely or to run a CPS backup job, you must enable the CPS network ports in the SEP firewall rules. For more information about which ports to enable, refer to the Symantec Backup Exec Continuous Protection Server Administrator's Guide.
The following notes detail information about using the Agent
for Microsoft Hyper-V (formerly known as the Agent for Microsoft Virtual
Servers) with Backup Exec:
·
Backup Exec's Granular Recovery Technology (GRT)
does not support virtual machines that use dynamic disks, such as spanned,
mirrored, striped, or RAID 5 disks.
The restore of a Microsoft Hyper-V virtual machine that is created within a mount point fails if the mount point does not exist at the time of the restore. To avoid this issue, configure the virtual machine to use volume GUID paths with no mount points. To solve this issue, recreate the mount point path or restore the volume that contains the mount point before you restore the virtual machine.
The Backup Exec Granular Recovery Technology (GRT) feature does not support backups to tape of an Exchange 2003 virtual machine that runs on a Hyper-V host that is installed as a server role on a Server Core installation of Windows Server 2008 or later. Backing up to a backup-to-disk folder is supported.
Backup Exec does not support virtual machines that have duplicate names.
Agent for VMware Virtual Infrastructure notes
If a virtual machine name contains a backslash (\), the following issues occur:
The backslash is replaced by %5c in the Backup Selections pane.
The
restore job fails.
The following notes detail information about using the NDMP Option with Backup Exec:
Only the domain administrator can create a deduplication storage folder on a domain controller.
The Direct Access feature is not supported in the following conditions:
Your environment contains multi-server configurations of Microsoft SharePoint servers, Microsoft Exchange 2010 DAG servers, and Symantec Enterprise Vault servers.
You attempt to back up multiple servers in the same job.
If these conditions occur, the following message appears:
"You have chosen to use Direct Access to back up your selections. All resources selected for a backup job using direct access must come from the same server".
You can edit the selection list, or you can disable Direct Access for the job.
You cannot create a deduplication storage folder in a storage path that contains double-byte characters. The following error appears:
A deduplication storage folder could not be created in the given directory.
Additionally, you cannot locate the deduplication storage folder database in a database path that contains double-byte characters.
Intelligent Disaster Recovery (IDR) Option notes
The following notes detail information about using Intelligent Disaster (IDR) with Backup Exec:
On Windows 2000, to avoid issues when using IDR to recover dynamic disks that are managed by Veritas Volume Manager by Symantec or Microsoft's Logical Disk Manager, create a nonbootable IDR ISO image.
Do the following to create the image:
1. In the Intelligent Disaster Recovery Preparation wizard, select the option Create nonbootable disaster recovery CD image.
2. Burn the .ISO image to a CD.
3. Reinstall the operating system. Install Volume Manager if it was on the computer when the backup for IDR was created.
4. Run the IDR recovery application (bedrwiz.exe) from the System32\bkupexec\ directory on the CD.
5. Follow the prompts on the IDR Wizard to complete the recovery.
When you create IDR CDs and tape images for Windows 2000/XP/2003, you can also enter the path to an existing ISO image file for the operating system that you are protecting. This does not apply to IDR boot images for Windows Vista or later operating systems.
The IDR recovery process does not automatically recreate the volumes on dynamic disks in Windows 2000 operating systems. However, you can still manually convert the basic disks to dynamic disks and create the dynamic volumes by using the Disk Management console application in IDR.
Tapes that were created with non-Symantec drivers using block sizes that are greater than 64 KB cannot be used with the Backup Exec Intelligent Disaster Recovery Option. In this case, you must perform a manual recovery of the system, install the device driver that was used to perform the backup, reinstall Backup Exec, and then recover the system.
If the SQL database that is used for Backup Exec resides on a remote SQL server, then the system database files that are used by IDR also reside on the remote SQL server. When you perform a full IDR backup, you must include IDR files such as master$4idr, Model$4idr, and MSDB$4idr from the remote SQL server. Otherwise, the files are not available for recovery. You must also back up the bedb.bak file to restore your Backup Exec database.
The IDR process on a cluster node does not restore the quorum data to the quorum drive. To restore the quorum data, run clrest.exe from the command line. This command moves the data from the default location to the quorum drive. The clrest.exe utility is in the Backup Exec installation directory. Use the following format:
clrest [-f] path [drive letter]
If you use Windows 2000 and you recover data from USB-based backup-to-disk devices, such as Iomega REV devices, you must provide the Windows 2000 service pack 4 integrated CD when you create the IDR CDs.
If you use the Copy option in the IDR Preparation Wizard, you can copy the *.dr file to a writable drive.
During automated remote IDR, if the encryption key for an encrypted backup set that you want to restore is not found on the media server, a temporary encryption key is created. You are prompted to provide a pass phrase for this key. The temporary encryption key is removed from the media server after the IDR wizard quits.
When you run an automated recovery of a computer that runs Windows Vista and that spans a volume across two identical hard drives, an error occurs. IDR cannot create the required partitions during the recovery process. You can manually create the partitions and assign drive letters by using Disk Management when the IDR Recovery Wizard prompts you.
If you use Intelligent Disaster Recovery (IDR) to prepare for the recovery of a media server, do not select a deduplication storage folder on the local media server in which to store the backup sets and disaster recovery (*.dr) files. If you use IDR to recover a media server, the Intelligent Disaster Recovery Wizard cannot restore data from a local deduplication storage folder. In order to use a Deduplication Storage Folder to protect a local media server, a remote media server must be used to prepare for the recovery of the local media server.
If you use Intelligent Disaster Recovery (IDR) to recover a media server that contains a deduplication storage folder, any existing backup sets that were sent to the deduplication storage folder after it was backed up cannot be restored.
Symantec recommends that you exclude the recovery of the media server's deduplication storage folder. To exclude the deduplication storage folder from recovery, do not recover the Shadow Copy Components resource. Then, after the IDR operation has successfully completed, you can manually recover the deduplication storage folder and any remaining operating system data.
You can avoid this situation if you exclude the deduplication storage folder from the backups when you prepare the IDR recovery media for the media server. To exclude the deduplication storage folder from the backups, in backup selections, on the Shadow Copy Components resource, manually uncheck the "User Data\Backup Exec Deduplication Storage" node.
However, you must ensure that the media server's deduplication storage folder is backed up in a subsequent job by explicitly and individually selecting the "User Data\Backup Exec Deduplication Storage" node on the Shadow Copy Components resource.
If you use Intelligent Disaster Recovery (IDR) to recover a media server that contains a deduplication storage folder, the deduplication storage folder may not be in an operational state after the recovery.
To recover the deduplication storage folder, manually remove any pre-existing deduplication storage folder data before you start the recovery of the media server.
Backup Exec Utility (BEutility.exe) notes
The following notes detail information about using Backup Exec Utility (BEutility.exe) with Backup Exec. You should use Backup Exec Utility with the assistance of technical support.
· Do not place Backup Exec cluster nodes in the same Media Server Group as the virtual Backup Exec server. If a function runs on a Media Server Group that contains cluster nodes and contains the virtual Backup Exec server, Backup Exec Utility has problems when it tries to modify the virtual Backup Exec server.
· The operation Move Primary SAN SSO Server moves all SAN SSO secondary servers to a new primary SAN SSO server. The operation then changes the previous primary server to a secondary server of the new primary server. This operation does not support moving a primary SAN SSO server that has a remote user-defined instance. The BKUPEXEC instance cannot be installed locally on the primary SAN SSO server. In this situation, to move all of the secondary servers to a new primary server, you must do the following:
Change all of the secondary servers of the current primary server to standalone media servers. To perform this operation, use the Backup Exec Utility operation Remove Primary SAN SSO Server.
Change the standalone media servers to secondary servers of the new primary server. Use the Backup Exec Utility operation Set Primary SAN SSO Server.
To change the current primary server to a secondary server of the new primary server, do the following:
§ Uninstall Backup Exec on the current primary server.
§ Reinstall Backup Exec.
§ On the current primary server, run the Backup Exec Utility operation Set Primary SAN SSO Server.
· The Move Central Administration Server operation moves all managed media servers of the current central administration server to a new central administration server. The operation also changes the current central administration server to a managed media server that belongs to the new central administration server. However, if the new central administration server is also a SAN SSO primary server, then the current central administration server is changed to a SAN SSO secondary server of the new SAN SSO primary server.
This operation does not support moving a central administration server that is also a SAN SSO primary sever if it has a remote user-defined instance. The BKUPEXEC instance cannot be installed locally on the primary SAN SSO server.
In this situation, you must do the following:
Change all of the managed media servers that belong to the current central administration server to standalone media servers. To perform this operation, use the Backup Exec Utility operation Remove Primary SAN SSO Server.
Change the standalone media servers to managed media servers that belong to the new central administration server. Use the Backup Exec Utility operation Set Central Administration Server.
To change the current central administration server to a managed media server that belongs to the new central administration server, uninstall Backup Exec on the current administration server. Then reinstall Backup Exec. On the current primary server, run the Backup Exec Utility operation Set Central Administration Server.
The Command Line Applet does not support backing up the following Enterprise Vault components:
Any Enterprise Vault entities that are under the Enterprise Vault site. These components include index locations, vault store groups, vault stores, open or closed partitions, Fingerprint databases, and vault store databases.
Compliance and Discovery Accelerator databases. These databases include Configuration, Customer, and Custodian databases.