Business Critical Services

Business Critical Services is designed for enterprises that have minimal tolerance for service interruption and provides a range of options from the highest level of responsiveness to personalized, proactive services that are unparalleled in the industry. This comprehensive approach offers you three coverage levels that build upon each other to provide the following features:

Advanced Access

Expedited, direct access to advanced level engineers
24x7 priority case queueing and handling
Accelerated service level targets

Remote Product Specialist

Product specific coverage delivered by a designated single technical point of contact backed up by a team of advanced level engineers
Deep product knowledge results in rapid issue diagnosis and enables quicker problem resolution

Premier - DataCenter, National and Global

Entitles you to an elite team of designated Symantec support engineers who intimately understand your complex IT environment, processes, and culture
This greater environmental knowledge translates to faster issue resolution and risk mitigation
Regular onsite visits, proactive services and account reviews to ensure you get maximum benefit from your installed Symantec solutions
Flexible packages range from a single data center to worldwide coverage

Featured Resources

Brochures : Business Critical Services brochure
Other Resources : Business Critical Overview Presentation

For more information about this Symantec Service, please contact Enterprise Sales at 1-800-745-6054.

Call: 1-800-721-3934

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