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updated discussion 18 Apr 2014
I have two small questions/requests in Servicedesk 7.5. On Reassign Incident, we'd like to have "Clear existing assignments" always checked (or just hide it). On Set Ownership, we'd like to remove/hide the "Remove from Queue" option. I asked his in another thread, but received no answer ( We do everything by queues, so both of these ...
new idea 18 Apr 2014
It would be nice to have a real-time indicator of when a workstation is offline or online like there was in Deployment Solution. Thank you.