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updated discussion 30 Oct 2014
Does any one know how to add a field to the technician resolve form? I can't seem to find anything in the work flow manager. I'm Using Service Desk 7.5 SP1
new discussion 30 Oct 2014
Dear All, I want to enable attachment in the mail response which goes to the supervisor in case of web incidents. Please check if this is possible, if yes how? and if no, is htere an alternative. please reply at the earliest. Thanks,
updated discussion 30 Oct 2014
Hi Team,   We are facing one strange issue. Some one create a policy with xxxxxx/ ( with slash) and this  backup is failing with EC-84, but Original backup is running fine without any issue.  We have deleted the policy from GUI, but still it is running. We have checked in db/cass/ folder there we find the / policy name. We have deleted the policy there also. But still it is ...