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Clearwell eDiscovery Platform

The Clearwell eDiscovery Platform is the leading enterprise eDiscovery solution that enables enterprises, governments, and law firms to manage legal, regulatory, and investigative matters using a single application.

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Lack of Loadfile import AND OCR
ODS Rob
“It would be nice to be able to use load files with metadata AND be able to OCR image files...the way I understand it, you can either do one or the other with CW.  However, we recieve loadfiles that don't necessarily include the text files...so it's more advantageous to just load the...”
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Updated: 21 May 2013 by ODS Rob | Last comment: 23 May 2013 by eeuerlings
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CW 7.1.2 Slowing down
eeuerlings
“Hi We've an issue with CW 7.1.2 slowing down after a few (2-3) hours of working. A single user is Tagging on search results. After a while, the results are shown slower and slower. The screen switches to the result view and the please wait is showing up. The number of hits is shown but the...”
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Updated: 21 May 2013 by eeuerlings | Last comment: 23 May 2013 by eeuerlings
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Clearwell Loadfile/opticon example
ODS Rob
“Hello, was curious if anyone out there had a minimum format example they give out or use for loadfiles to load into clearwell.  After some issues with a few loadfiles produced to us, and working with Clearwell tech support, it appears their guide leaves out the fact that Clearwell needs a...”
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Updated: 21 May 2013 by ODS Rob | Last comment: 21 May 2013 by Liam Finn
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Remove password from psts
Clear-DFH-CT
“Have PW protected pst files (we do not collect them - we get them from external sources). Is there a way to provide pw to the file within CW? Or, does the pw have to be applied outside CW and then just re-process the file? ...”
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Updated: 21 May 2013 by Clear-DFH-CT | Last comment: 21 May 2013 by Rob.Wilcox
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Clearwell - file collection - admin($) shares
WiTSend Partner
“I am getting a permissions denied on my filers (not file&print servers) when attempting to collect against an admin($) share.  It works fine on the filers on normal shares and works fine on the F&P servers admin or normal shares.   Additionally, I can access the share via...”
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Updated: 09 May 2013 by WiTSend | Last comment: 15 May 2013 by Liam Finn
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Clearwell Identification & Collection EV error 7.1.2 FIX2
katyk724 Partner
“After configuring the EV service account as a collection source, I was able to discover EV but not create a collection task.  After reading knowledge base article for this I assigned the EV service account read/write permissions to the main CW directory and specific folders related to the .bat...”
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Updated: 14 May 2013 by katyk724 | Last comment: 14 May 2013 by Liam Finn
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Audit user
Pyroar
“Hi i need to know if there's a way to audit an user (System Manager Role), to view logs or something. In all the logs in log section dont show the activity of the user, or if an user log in to the system, etc. Thanks ...”
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Updated: 14 May 2013 by Pyroar | Last comment: 14 May 2013 by Liam Finn
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IGC Viewer - Only with Admin/Power User rights?
ODS Rob
“We're having problems with native rendering of documents in Clearwell.  It seems IGC will only generate native view when running on a computer that a user has Admin/Power User rights on.  There doesn't seem to be an option to run IGC server side. We don't think it's a good...”
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Updated: 08 May 2013 by ODS Rob | Last comment: 10 May 2013 by danielle.levenson
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Clearwell EsaApplicationService account
katyk724 Partner
“During installation of Clearwell I had to use cwappadmin account for the EsaApplicationService I was not able to change this.  What are the implications in MySQL if I change this post installation ? ...”
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Updated: 02 May 2013 by katyk724 | Last comment: 02 May 2013 by Liam Finn
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Legal Hold Confirmation Page: There is a problem with this website's security certificate
joe.lombardo@suntrust.com Accredited
“I am configuring the Legal Hold confirmation server on a new Clearwell v7.1.2 install.  By default, links to the confirmation webpage are configured as HTTPS, so when a custodian clicks on a Legal Hold confirmation link, they get this message:   There is a...”
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Updated: 25 Apr 2013 by joe.lombardo@suntrust.com | Last comment: 30 Apr 2013 by Jimmy Harris
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