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updated discussion 21 Dec 2014
Hello, We have many users getting this message when they drag-and-drop a message which is NOT archived to another folder in Outlook 2010: "You cannot copy an Enterprise Vault shortcut". Note that they are NOT trying to copy an archived item, but move an email message they have just received. Any help would be appreciated.
updated discussion 21 Dec 2014
Hi, I'm puzzled by how much larger the exported pst size from DA in comparison with the exported archive from EV. I exported an archive including journal mails from EV which total to about 20.2GB and this contains emails from 2010 the time EV was put in place. Another request (same user) was to export all pst from 01/2011 to 9/2014 and this  came out to a whopping 42.4GB. To be certain, I ...
updated discussion 21 Dec 2014
Dear, One of the user enabled for archiving left the company and his account was deleted and mailbox was disabled.The same user rejoined after 1 month and new AD account has been created for him and his old mailbox has been re-associated from the disconnectetd mailbox to his new AD account. In EV archive shows associated with deleted account, hence to renable him again and provide accees to ...
updated discussion 21 Dec 2014
this appears to be happening with our windows 7 desktops. We deploy a new computer and when a user signs on for the first time and loads up Outlook 2007, we get the prompts about enterprise vault offline. The prompts are "a setting on your computer that controls the size of Outlook data files may affect the operation of Enterprise Vault Outlook add-in" We chose do not show this message again. ...
updated discussion 21 Dec 2014
Morning all, I'm having a problem with 2 users failing Vault Cache synchronization What I've done so far: Dtrace - StorageManagement, StorageOnlineOpns and W3WP and tried re-synchronizing on EV server (ran the log through Jiggle and it came back all green) Checked server/client time + locale was the same No application log errors No client errors No Outlook diagnostic log errors If I ...
updated discussion 21 Dec 2014
Hi Can some one help me on the below errors which is triggering on my EV server There are 407648 savedsets that have not yet been backed up or replicated for vault store. There is a build-up of saveset that enterprise vault cannot confirm have been backed up or replicated. Can you please tell me what i need to do to resolve these errors and can some explain why these errors are trigeering?
updated discussion 21 Dec 2014
I'm trying to move a large folder full of PDF files using Windows Explorer. It's over 6 GB. Probably over half of the files have been archived by Enterprise Vault and Windows can't copy them. Is this normal behavior? What's the work around for this? I know from experience once a file is opened up, Windows can move it but that's obviously not ideal with so many files. Thanks.
updated discussion 21 Dec 2014
Hi, We are about to roll out EV 10 SP2 into production (been in test for about 12 months!!).  Management is keen on 2 40 person pilots then enable for everyone else at the same time, about 1000 users and 2200 mailboxes (Exchange 2010).  I have concerns around the big bang, whether the server will handle the load or take weeks to work through the backlog, let alone people downloading ...
updated discussion 21 Dec 2014
Hello, Environment: EV 9.0.4 I need to get a report for the archives who are deleted from Active Directory Do we compare the usage report with existing AD report and then filter that does not match the usage, however the question is that what do we compare cause there will be duplicate names. Should can compare the billing account. I also tried to check the exchange mailbox entry table ...
updated discussion 21 Dec 2014
Hi Can some one please help on the below issue My EV services are frequently getting stopped . On doing some analysis i found the C drive is having less disk space(1.2 % fee space) because of that EV services are getting stopped. I noticed EV service account almost occupying 90% space of C drive and there are lot of DAT files created in TEmp directory . After googling i found the below ...
updated discussion 21 Dec 2014
Hello, We have many users getting this message when they drag-and-drop a message which is NOT archived to another folder in Outlook 2010: "You cannot copy an Enterprise Vault shortcut". Note that they are NOT trying to copy an archived item, but move an email message they have just received. Any help would be appreciated.
updated discussion 21 Dec 2014
Hi, I'm puzzled by how much larger the exported pst size from DA in comparison with the exported archive from EV. I exported an archive including journal mails from EV which total to about 20.2GB and this contains emails from 2010 the time EV was put in place. Another request (same user) was to export all pst from 01/2011 to 9/2014 and this  came out to a whopping 42.4GB. To be certain, I ...
updated discussion 21 Dec 2014
Dear, One of the user enabled for archiving left the company and his account was deleted and mailbox was disabled.The same user rejoined after 1 month and new AD account has been created for him and his old mailbox has been re-associated from the disconnectetd mailbox to his new AD account. In EV archive shows associated with deleted account, hence to renable him again and provide accees to ...
updated discussion 21 Dec 2014
this appears to be happening with our windows 7 desktops. We deploy a new computer and when a user signs on for the first time and loads up Outlook 2007, we get the prompts about enterprise vault offline. The prompts are "a setting on your computer that controls the size of Outlook data files may affect the operation of Enterprise Vault Outlook add-in" We chose do not show this message again. ...
updated discussion 21 Dec 2014
Morning all, I'm having a problem with 2 users failing Vault Cache synchronization What I've done so far: Dtrace - StorageManagement, StorageOnlineOpns and W3WP and tried re-synchronizing on EV server (ran the log through Jiggle and it came back all green) Checked server/client time + locale was the same No application log errors No client errors No Outlook diagnostic log errors If I ...
updated discussion 21 Dec 2014
Hi Can some one help me on the below errors which is triggering on my EV server There are 407648 savedsets that have not yet been backed up or replicated for vault store. There is a build-up of saveset that enterprise vault cannot confirm have been backed up or replicated. Can you please tell me what i need to do to resolve these errors and can some explain why these errors are trigeering?
updated discussion 21 Dec 2014
I'm trying to move a large folder full of PDF files using Windows Explorer. It's over 6 GB. Probably over half of the files have been archived by Enterprise Vault and Windows can't copy them. Is this normal behavior? What's the work around for this? I know from experience once a file is opened up, Windows can move it but that's obviously not ideal with so many files. Thanks.
updated discussion 21 Dec 2014
Hi, We are about to roll out EV 10 SP2 into production (been in test for about 12 months!!).  Management is keen on 2 40 person pilots then enable for everyone else at the same time, about 1000 users and 2200 mailboxes (Exchange 2010).  I have concerns around the big bang, whether the server will handle the load or take weeks to work through the backlog, let alone people downloading ...
updated discussion 21 Dec 2014
Hello, Environment: EV 9.0.4 I need to get a report for the archives who are deleted from Active Directory Do we compare the usage report with existing AD report and then filter that does not match the usage, however the question is that what do we compare cause there will be duplicate names. Should can compare the billing account. I also tried to check the exchange mailbox entry table ...
updated discussion 21 Dec 2014
Hi Can some one please help on the below issue My EV services are frequently getting stopped . On doing some analysis i found the C drive is having less disk space(1.2 % fee space) because of that EV services are getting stopped. I noticed EV service account almost occupying 90% space of C drive and there are lot of DAT files created in TEmp directory . After googling i found the below ...
updated article 29 Oct 2014
What is Archiving and eDiscovery? Archiving and electronic discovery are critical components of a holistic information governance strategy. By leveraging software, users are able to establish policies to classify and retain electronic information and search that data to identify relevant content in response to litigation or an investigation. ARCHIVING Enterprise Vault Enterprise ...
updated article 08 Oct 2014
We all know that there are a lot of different ways that Enterprise Vault can be configured from both the server side processing of items, to the end-user experience on users’ desktops and laptops.  There has been a lot written in the past about how to configure various aspects of the product, with pro’s and con’s of different approaches. In this article I’d like to share with you what I ...
updated article 02 Jun 2014
With the every increasing need to provide 24x7 round the world access to computer systems, online and archived data, a question which is often asked is: When is the best time to do an archiving run across Exchange Mailboxes? In this article I’ll walk you through two different approaches to when you might run archiving in your environment. Which should you choose? Well, that’s down to you, your ...
updated blog entry 19 Dec 2014
Recently I have been asked by several customers how to determine the total number of TB's used in their capacity license.  SharePoint and File System Archiving are sold on a per-TB basis within the EV Archiving Per TB solution.   This blog will provide details on how to determine your current usage and whether or not you need to purchase additional TB's of data. EV ...
new blog entry 16 Dec 2014
If you have upgraded Enterprise Vault environment from 10.0.x to 11.0 you will notice that the new search application is not accessible to the users and they are still directed to the legacy search applications. There are two ways to make Enterprise Vault Search available to the user 1. Create a Custom Search Provisioning Group, which I explained in my previous blog 2. Upgrade EV Search. In ...
new blog entry 16 Dec 2014
If you have upgraded your EV environment from 10.0.x to 11.0 and if you want to run a pilot of Enterprise Vault Search for a limited number of users then you can do so by creating a Custom Search Provisioning Group. Users who are part of the custom group will be directed to the new search application whereas other users will still have access to the legacy search application like Archive ...
updated blog entry 10 Dec 2014
As I mentioned in the welcome post and introduction to the Enterprise Vault Engineering blog, one of our goals is to get under the hood of the product and provide a better understanding of some of the product’s internal and external workings. In order to do this, first I need to introduce you to some Engineering tools. By that I don’t mean Engineers that are tools (though I am sure that may ...
updated blog entry 10 Dec 2014
Steve’s previous It’s Tool Time blog about using DebugDiag gives some great advice on how to reactively gather dump files for analysis of issues that have been noticed with Enterprise Vault. There are also some areas of the product that will proactively produce dump files via integration with Windows Error Reporting (referred to as WER in the rest of this post), saving the need for ...
new blog entry 02 Dec 2014
eDiscovery admins are repeatedly being asked to do many things in a small amount of time. Even though technology has made their lives easier, the amount of data and the problems it comes with have consistently grown in the past decade, thereby increasing time spent on manual and repetitive tasks. A smart eDiscovery tool should be able to adapt itself to a user’s workflow and increase ...
new blog entry 27 Nov 2014
A very specific issue but sharing in case it ever helps someone out. Following on from my forum query https://www-secure.symantec.com/connect/forums/ev9-iis-sites I was testing an EV9 to EV10 upgrade and roll back, everything went OK apart from the web-sites (no search or archiveexplorer). After some investigation I realised I did not have the EnterpriseVault virtual directory. Lots of ...
new blog entry 23 Nov 2014
Perhaps a lesser known feature of Enterprise Vault is an option that can be added to the WEBAPP.INI file to allow users to do 'basket restores' to a PST file. If you've never tried it then it is something that can be given a quick run through in a lab. There is, however, a little gotcha that I came across the other day. The issue is that the items when they land in the PST file ...
updated download 04 Nov 2014
All - Awhile back I posted a Query to pull the details and statistics for Vault Cache Content Cache (CC) download status'. I have since added details gathered by the ClientDiagnostics.aspx page introduced in 10.0.3. While you can go to an interactive page to view the ClientDiagnostic results, this may help to compare between the CC download status and the overall health of an individual VC: As ...
new download 27 Jun 2014
In certain circumstances when an exchange mailboxes are re enabled for archiving it get 'DefaultVaultId' from ‘ExchangeMailboxEntry’ table of directory database. A duplicate archive may get create if 'DefaultVaultId' is blank at the time when mail-box is re-enabled. Below SQL queries are helpful for Administrator if they need duplicate archive details to know the scope of issue if this is ...
updated download 04 Apr 2014
Hi there, It's often important to keep track of the size of your partitions. I've created a simple script that will report the size of each of your partitions. This script requires SQL Server 2008 R2 or greater on the server as well as SQL Server 2008 R2 Management Objects & Windows PowerShell Extensions for SQL Server on the machine running the script. There is a handy guide to this ...
new download 01 Apr 2014
Here's the Powershell script that you can run from within the File Server to dump everything from the FSA VaultStore: the attached file must be renamed into .PS1 to be executed though the Powershell console.   ** Requires Powershell be installed on the File server ** Requires Powershells' execution policy be set to 'remote signed' this can be done by launching powershell and running ** ...
updated event 25 Sep 2014
The EDGE Summit is one of the largest annual conferences focused on eDiscovery and related information governance challenges like data privacy and security, investigations and records retention programs.  Experts will explore technology and solutions impacting all eDiscovery professionals including digital investigations, information governance, and overcoming fiscal obstacles in building ...
updated event 15 Sep 2014
Adept-tec, Symantec and Vault Solutions are running a series of seminars* in London to enable you to become more adept at managing your Enterprise Vault environment. Don't miss this outstanding opportunity to register for our third seminar where you will be able to find out: What's new in Enterprise Vault 11.0.1 How to configure Fast Browse and Enterprise Vault Search Making ...
updated event 15 Sep 2014
Adept-tec, Symantec and Vault Solutions are running a series of seminars* in London to enable you to become more adept at managing your Enterprise Vault environment. Don't miss this outstanding opportunity to register for our third seminar where you will be able to find out: What's new in Enterprise Vault 11.0.1 ? File System Archiving - Why and How? NFS Archiving Why and ...
updated event 21 Aug 2014
Presented by: Matt Nelson Attorney and Legal Technology Expert, Information Governance Webcast Summary: Today’s era of technology and data growth presents new and unique challenges for businesses and corporate legal departments in particular. Some speculate that establishing a good “information governance” plan is the only way to address these challenges, yet the term “information ...
new event 06 Aug 2014
Informações sobre como o EV.Cloud pode completar o Office 365 demo da solução
updated event 13 Jun 2014
Everything you need to know about the recent release of Enterprise Vault 11  Register What's new in Symantec Enterprise Vault 11 Live - Thursday 26th June, 10am - 10:45am REGISTER NOW Find out how Symantec Enterprise Vault, the world's #1 archiving system has become ...
event comment 10 Jun 2014
updated event 03 Jun 2014
Adept-tec and Symantec are running a series of seminars* in London and Harrogate to enable you to become more adept at managing your Enterprise Vault environment. Don't miss this outstanding opportunity to register for our second seminar where you will be able to find out: What's new in Enterprise Vault 11 Configuring Enterprise Vault for mobile access  Improved management of PST ...
updated event 03 Jun 2014
Adept-tec and Symantec are running a series of seminars* in London and Harrogate to enable you to become more adept at managing your Enterprise Vault environment. Don't miss this outstanding opportunity to register for our second seminar where you will be able to find out: What's new in Enterprise Vault 11 Configuring Enterprise Vault for mobile access  Improved management of PST ...
new video 08 Aug 2014
In this video we introduce you to what virtual vault is, as an end-user. You'll see how you can create new folders inside Virtual Vault, drag and drop data to it, re-arrange data within Virtual Vault, and how to synchronize that data with your Enterprise Vault archive.
updated video 08 Aug 2014
In this video we explain what Vault Cache is from an end-user perspective.
new video 15 Jul 2014
This video provides an overview of the enhancements to the Enterprise Vault SCOM pack for Enterprise Vault 11. The video also presents Enterprise Vault SCOM architecture and performance counters.
new video 15 Jul 2014
This video presents the Enterprise Vault 11: Storage Safety Copy changes. The video outlines the new Storage Safety Copy architecture, including the new Storage Queue, as well as basic troubleshooting.
new video 15 Jul 2014
This video describes the enhancements to PST Migrations in Enterprise Vault 11, including: filtering, saved results, dashboard views and reporting. The video also covers the PST Password Override feature and outlines troubleshooting techniques.
new video 15 Jul 2014
This video shows the Enterprise Vault 11: Enterprise Vault Search feature. The video covers implementation, how to perform a search as well as basic troubleshooting.
updated idea 19 Dec 2014
When a production is created images are made for every page that is called for.   An image is generated and formatted in a specific way including production numbers and banners.   The page images are created at the time the production folder is locked.  The images are put in permanent cache.   This is a snapshot in time when the production is ...
updated idea 11 Dec 2014
Many Companies who buy Symantec products only consider enough hardware and resource to support their live environment. This is rather risky, because the lack of a test environment challenges support staff wishing to test changes to their environment or to 'dry run' the upgrade processes. If Symantec were able tpo provide small low cost or even 'free' test zones for their customers support ...
updated idea 04 Dec 2014
Customers may want to export production metadata but do not want the native files or images that go with the production metadata file.  Check boxes are visible but the check boxes are initially not available to change.   (The check boxes is checked and grayed out.)   Intuitively a customer should be able to uncheck these boxes if the customer does not want to include natives or ...
updated idea 04 Dec 2014
At this time there is no way to find the docs that have  "on behalf of"   in the from field.  I have tried keyword search, putting "on behalf of"  in the participant search.  Free form search Or even from a metadata export There does not seem to be any way to separate out the docs that have "on behalf of"  in the From field.