Add Ticket Comment
Created: 13 Jun 2012 | Updated: 23 Oct 2012
Collaborators: SymantecWorkflowTeam, Randall Newnham
Component definition
This component lets you add a comment to a ticket.
Component icon
[Insert component icon Image file here.]
Definition of component input value or values
[Insert a table that lists the name and description of input values, including example formats. Modify the following table as needed. Insert additional tables as needed.]
| Tab name | Properties with descriptions | Example format |
|---|---|---|
| Configuration | Incident Number | IM-000123 |
| Configuration | Comment | Comment to be added to incident; variables can be provided. |
| Notification Server | Notification Server Address | Domain\MySMP, or IP address |
| Notification Server | Security Token | Domain credentials |
| Settings | Various |
Definition of component output value or values
The output of the component is the ticket comment.
Connection information
[If this component connects to a process or product outside Workflow, insert the definition of the connection string and/or authentication requirements to make that connection.]
Component settings
[Describe any setting options that change the way this component behaves.]
Use case
This component lets you add a comment to a ticket.
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