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Add Ticket Comment

Created: 13 Jun 2012 • Updated: 23 Oct 2012
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Collaborators: SymantecWorkflowTeam, Randall Newnham
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Component definition

This component lets you add a comment to a ticket.

Component icon

[Insert component icon Image file here.]

Definition of component input value or values

[Insert a table that lists the name and description of input values, including example formats. Modify the following table as needed. Insert additional tables as needed.]

Table: Input values
Tab name Properties with descriptions Example format
Configuration Incident Number IM-000123
Configuration Comment Comment to be added to incident; variables can be provided.
Notification Server Notification Server Address Domain\MySMP, or IP address
Notification Server Security Token Domain credentials
Settings Various  

 

Definition of component output value or values

The output of the component is the ticket comment.

Connection information

[If this component connects to a process or product outside Workflow, insert the definition of the connection string and/or authentication requirements to make that connection.]

Component settings

[Describe any setting options that change the way this component behaves.]

 

Use case

This component lets you add a comment to a ticket.