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Available Log Files and Troubleshooting Data in Mobile Management for Configuration Manager

Created: 24 Mar 2013 • Updated: 25 Mar 2013
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Log Files:

C:\Program Files(x86)\Odyssey Software\Athena\SCCM\Web\Enrollment\Web.config
- Configuration file which also reports back what server URL get to be used.

C:\Program Files(x86)\Odyssey Software\Athena\SCCM\Data\logs
- The amount of log files here depends on the platform addresses for mobile devices. This could be compared with the NLOGs from SMM.

C:\Program Files(x86)\Odyssey Software\Athena\SCCM\Services
- Configuration files of different services. Also to check what server URL or debug level are in use.
- The log level could be set here as well.

Windows log files:

The Microsoft OS and there installed Server Features providing useful information:

- IIS logs (Where the MDM service is running)
- Windows Event Logs
- System Information (run msinfo32) -> Windows Error Reporting

iOS device log:

Detailed information could be gathered from the iOS device itself.
Use the iPhone Configuration Utility to gather the iOS Log from the device.
You can get the tool and a guide for it here:  http://www.apple.com/support/iphone/enterprise/
Install it on one machine and wire your iOS to it.
In the opened Utility select the device at the left hand site.
Next select the Console tab at the top right corner.
Reproduce the issue behavior.
Create a log file by "Save the Console as...".

Windows Mobile:

For this platform the Athena.log and AppUpdate.log.txt file are available to check

  • Last received task from server
  • Last response to server
  • Error code if rollout has failed.

Android Device:

For this platform the agent.log is available to check

  • Last received task from server
  • Last response to server
  • Error code if rollout has failed.

Further a debug log could be created on the device using Android SDK Platform Tools from a MAC or PC:
HOWTO81826 How to obtain debug logs from Android device