Video Screencast Help

BE 2012 TCP error code 10061: No connection could be made because the target machine actively refused it

Created: 04 Jun 2013 • Updated: 04 Jun 2013
Language Translations
VinnieGrack's picture
+1 1 Vote
Login to vote

Hi All,

After installing a trial version of Symantec backup exec, it failed to connect to local server with error "TCP error code 10061: No connection could be made because the target machine actively refused it". I searched around and could not find anything resolve it.

However while comparing the services running on other server, I noticed, path to execute service "Backup Exec Remote Agent for Windows Systems" was different than the other server. This happened, because in past we used remote agent using Symantec Backup Exec 2010 on this server.

I believe if you have previously used remote agent from older version of Symantec, path to execute service "Backup Exec Remote Agent for Windows Systems" is "C:\Program Files\Symantec\Backup Exec\RAWS\beremote.exe" instead of new version as "C:\Program Files\Symantec\Backup Exec\beremote.exe".

Due to which service "Backup Exec Remote Agent for Windows Systems" failed to start-up and continuesly through this error "TCP error code 10061: No connection could be made because the target machine actively refused it."

However, It's very simple to change the service execute path using administrative command prompt in windows environment.

Steps are:

1. Launch command prompt in administrative mode.

2. Syntax for reconfiguring service under windows is below. 

sc create <servicename> binPath= <path to execute the application>.  (Please note there is space between = & path to execute service)

e.g C:\Windows\system32>sc config BackupExecAgentAccelerator binPath= "C:\Program F iles\Symantec\Backup Exec\beremote.exe"

Result

[SC] ChangeServiceConfig SUCCESS

That's it.

I hope this is helpful.