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Client Endpoint Troubleshooting Best Practices

Created: 12 Dec 2012 | 6 comments
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mikemann's picture
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The attached presentation contains information and links to articles to help admnistrators troubleshoot client end points.

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shivc's picture

Thanks Mikemann..

 

This PPT is very useful.

 

 

Thanks

 

Shiva

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Ambesh_444's picture

Thanks all,

 

 

Really good PPT.

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

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rajeshm_81's picture

Really very useful for the newcomer's.

 

Thanks

 

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Mistral's picture

On page 7 you write:

To use the Log Viewer locally, copy the following files from the (install drive)\program files\altiris\Diagnostics folder on your Notification server to a local folder on your computer:

Altiris.Diagnostics.dll
LogViewer.exe
SourceGrid2.dll
SourceLibrary.dll

I have CMS 7.1 SP2 MP1 installed and the only available file there is LogViewer.exe.

Altiris.Diagnostics.dll I found at C:\Program Files\Altiris\Upgrade.
SourceGrid2.dll and SourceLibrary.dll i do not find at all.

I tried to copy the complete Diagnostics directory with the Altiris.Diagnostics.dll I found at C:\Program Files\Altiris\Upgrade --> not working.

So which version this document was made for and how to get this running with 7.1?

 

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mikemann's picture

For 7.1 find the Altiris.Diagnostics.dll.  It should be in the Altiris Agent folder.  After finding it, register it.  Once you do that, locate the SYmantec Management Agent in the system tray.  Right click and you'll notice a new menu.  Click on diagnostics and you'll see many options avaialble, and Log Viewer is among them.

 

 

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Mistral's picture

Isn't this the same as using "aexnsagent /diags" then?

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