Workflow and ServiceDesk Community

 View Only

Close WorkFlow Task 

Jun 13, 2012 09:53 AM

 

Component definition

Closes a workflow task with annotation.

Component icon

gear_stop.png

Definition of component input value or values

Input values
Input value name Input value data type Example format
Task ID [Text] 98dab19f-f671-11e3-b4ed-0050569d45f4
Notes [Text] Description or reason for why task is being closed.

 

Definition of component output value or values

No output from this component.

Connection information

This component is designed to work directly with the workflow engine to handle workflow tasks.  A valid session ID is required, and "Use Global Session" should suffice in most cases.

Component settings

Timeout value handles the length of time the component may use in its attempt to close the task.  "Use Proxy" can be used in an environment where a proxy connection is necessary.

Use case

Closing a Service Ticket Task

An easy way to close a workflow task, such as an assigned ticket task.  This component may be placed downstream of a ticket override that a manager could use to close out tasks related to an employee who recently quit and whose tickets no longer need to be worked.

[Example 2]

[Describe the use case. Insert screen shots or package files. Insert a description of how the settings are configured. Insert additional information about the use case that you are submitting.]

Statistics
0 Favorited
1 Views
0 Files
0 Shares
0 Downloads

Tags and Keywords

Related Entries and Links

No Related Resource entered.