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Community Managers Contact Information

LeslieMiller's picture

Community Managers are employed by Symantec to moderate the communities within Symantec Connect. The managers review and publish all content, award points, and moderate the community forums. You can contact the community managers using the information below:

Enterprise Security Community
Eric Stieg
Username: Hear4U
Eric_stieg@symantec.com

Storage Management Community
Kimberley Bermender
Username: Kimberley
Kimberley_bermender@symantec.com

Backup and Archiving Community
Swathi Turlapaty

Username: SwathiTurlapaty
Swathi_turlapaty@symantec.com

Clustering and Replication Community
Eileen Allan
Username: Eileen
Eileen_allan@symantec.com

Endpoint Management and Virtualization Community
Cheryl Peterson
Username: ohzone
cpeterson@webwiseone.com

Inside Symantec Community
Leslie Miller
Username: LeslieMiller
leslie_miller@symantec.com

Tejas Shah's picture

What kind of topics we can

What kind of topics we can interect with them directly, as opposed to the comments/remarks availalbe/posted on various forums.

Tejas

Ram Champion's picture

Nice information

Some nice information for community managers.

Kimberley's picture

Re: What kind of topics we can

Hi Tejas,

We all really appreciate getting feedback from you in the community about what's working for you, suggestions for new features, ideas for new programs, as well as hearing about any issues that you've encountered or areas for improvement. We all track the forums, so feel free to post in the appropriate forum area, or we're all available through Connect using the Private Message feature, or using email addresses listed above.

Look forward to hearing from you.
Best,

Best,
Kimberley

~ Community Manager

Tejas Shah's picture

Keep up the egood work.

In about 8 weeks of interaction on the Symantec connects, one thing I can say loudly is, this is hte great place to be in.

It takes a while to get comfortable with the structure of the forum. However, it does solves lot of small concerns and issues.

Keep up the egood work.

Tejas

G_70508's picture

i also agree with u sir i

i also agree with u sir

i just now migrated from some other AV programme to SYMANTEC so was having some smal small issue for which i was looking for last 4-5 week
but after joinning the community thats all got solved in week ...
this is very forum & very active tooo

vikram3500's picture

Good stuff...but,

I agree. A colleague of mine got me hooked on this forum. It keeps the whole community connected with learnings from each other. I also would like to make the forum structure simpler like a PHB BB forum structure.It just is very simple to use that...Maybe you should consider changing formats 

Nel Ramos's picture

This only shows that the

This only shows that the forum admins meant it well in helping us.
I am learning at the same time helping others on what i had learned.
many thanks.

Nel Ramos 

Nel Ramos

Hear4U's picture

I've seen you guys quite

I've seen you guys quite often in the SEP community, and enjoy communicating with you via PM and on the boards. Let your colleagues and industry friends know about Connect!

Interact with us on any topic like Kimberley mentioned (most of us sit next to each other).  If you have suggestions for videos, knowledge base (KB) articles, etc., let us know.  We all work with our respective internal product management and marketing teams to create content for the communities, so getting input from you is welcome!

Best,

Eric

Oh, that a man's reach should exceed his grasp

Bijay.Swain's picture

You should post videos on how

You should post videos on how to configure firewall and how to block devices and application.
also  post video on disater recovery.

Kimberley's picture

Videos

Hi @Bijay.Swain,

Thanks for the video suggestions, much appreciated! We do have one that's available on disaster recovery that was just released recently:
Configuration Drift? No Problem... Symantec Introduces Veritas CommandCentral Disaster Recovery Advisor

You many also want to check out both the Storage and Clustering & Availability communities, as we have a number of recent articles and blog posts on the subject.

Hope this helps,
Kimberley

Best,
Kimberley

~ Community Manager

Nel Ramos's picture

Thanks Kimberley, I know that

Thanks Kimberley,
I know that you have paid materials and videos for the training on SEP admin.
but do you have some freebies that we could watch and read on training?
that is until we get the go signal from our bosses on a symantec training.
The community is good that is why my interest in Symantec increased by 3 folds.

Many thanks.

Nel Ramos

Pascal.KOTTE's picture

Your "Username: links" are not valid any more !

Hello, you must correct your www-secure.symantec.com/connect/articles/community-managers-contact-information page
the username links are like:

  • https://www-secure.symantec.com/user/hear4u 
    this is providing now
    Error: Page Not Found

and should be:

Best regards, and thanks a lot for all the great (and such unknown) mass work you do for us ;-)

~~PaKo @ www.BeMore.ch (Sorry for the Bad English, did you speak French ? Join us https://www-secure.symantec.com/connect/groups/gro... )

ohzone's picture

Thanks for pointing that out

Thanks for pointing that out Pascal - maybe that's why hardly anyone ever PMs us! I've fixed those links! You can use the links in the original post to reach our user profiles to contact us!

Thanks for not busting on me for using Rogue as my avatar instead of an actual photo! Come on Leslie!!! Avatar up!

Endpoint Management & Virtualization
Community Manager
www.twitter.com/EMnV_symc

Hear4U's picture

Just click on our username next to the badge...

 

Best,

Eric

Oh, that a man's reach should exceed his grasp

Pascal.KOTTE's picture

Yes, for sure, how do you think I was giving the good path ;-)

It is just because I hate "error links" - sorry for that - My best also Eric ;-)

~~PaKo @ www.BeMore.ch (Sorry for the Bad English, did you speak French ? Join us https://www-secure.symantec.com/connect/groups/gro... )

Kimberley's picture

Videos

Thanks for the heads-up on the error links, Pascal. Much appreciated.

Nel Ramos, all of the communities on Symantec Connect have free videos, some with more in-depth training provided by Symantec development teams (check the Storage community, where the development team has been putting together a whole bunch of short screencast demos), some with more community-generated content (Endpoint Management has loads of user-generated demos).  Feedback on what videos would be most useful to you, and in what format, would be great, as we focus our energies on this going forward.

Best,
Kimberley (who is relieved to have an avatar, no pressure Leslie ;)

Best,
Kimberley

~ Community Manager

Nel Ramos's picture

@Kimberley: Thanks for the

@Kimberley: Thanks for the info...
I had watch them all and gave a good rating (vote)...
hope we could get more specifically on SEPM...
thanks team...

Nel Ramos