The SEPM server needs to be reinstalled and reconnected to its existing SQL Database.
Note: Only the screen shots for the most important steps are shown.
Note: The Database username and password is needed during the reinstallation. Make sure to know it before performing the below steps. This is not the same account as the SA account.
(!) IMPORTANT: Make sure to have a Database backup before reinstalling the SEPM.
- Save the recovery file from the Server Private Key Backup folder located in the SEPM installation folder (default: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager).
Note: The recovery file is needed to restore the certificate and therefore communication. It includes the encryption password, keystore files, default domain ID, certificate files, license files, and port numbers. After you install the management server, copy the compressed recovery file to another computer.
- Start the uninstallation process and uncheck the "Remove the database during uninstall" option before clicking Next.
- Reboot the server to finalize the uninstallation (required).
- Run the SEPM installation from the media folder.
- Make sure to use the same settings as the previous installation, select the option to “Use a recovery file to restore communication with previously deployed clients” and browse to the good certificate file saved previously in step 1:
- Select the appropriate parameter:
- Select “Install an additional management server to an existing site”:
- Go through the server settings.
- Confirm the path for the SQL Server Client, enter the Database password and click Next. The information that the management server name already exists will be pop up, confirm by clicking Yes to complete the process:
- Once the initialization of the Database complete, the SEPM server is up and running again.
The SEPM is now reinstalled and the data and configuration has been restored from the database.
Note: It may take a few minutes before the SEP clients appear online again. That will depend on the communication settings in place.