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EM L5: Working with Change and Problem Management Using ITIL Best Practices

Created: 22 May 2012
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Change and problem management have new features in ServiceDesk 7.1 SP2. In this session, we will apply the process as defined by ITIL and provide a functional practice that you can leverage for your own environment. You will learn how to use the new features to implement change in a managed way in your environment.