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Error: "LU1832: LiveUpdate could not read an update. LiveUpdate was not able to decompress an update"

Created: 04 Jul 2011 • Updated: 08 Jul 2011 | 2 comments
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Mithun Sanghavi's picture
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Problem

LiveUpdate tries to download updates, the following error message appears. - "LU1832: LiveUpdate could not read an update. LiveUpdate was not able to decompress an update because it was corrupted during download. LiveUpdate rerun to retrieve a second time updates."

Symptoms
LiveUpdate tries to download updates, the following error message appears. - "LU1832: LiveUpdate could not read an update. LiveUpdate was not able to decompress an update because it was corrupted during download. LiveUpdate rerun to retrieve a second time updates."

OR 

During the installation of an update with LiveUpdate, it displays the message: LU1832: LiveUpdate could not load the update. To update was corrupted during download LiveUpdate was unable to deploy the update. Please update LiveUpdate again to capture running."

Cause

This problem occurs when the computer does not have enough free space on your hard disk.

Solution

During the installation of an update with LiveUpdate, it displays the message "LU1832: LiveUpdate could not read an update. LiveUpdate was not able to decompress an update because it was corrupted during download. LiveUpdate rerun to retrieve a second time updates.

This problem occurs when the computer does not have enough free space on your hard disk.

1) Delete all files from :

C: \ Documents and Settings \ All Users \ Application Data \ Symantec \ LiveUpdate \ Downloads folder. 

2) Use the Windows Disk Cleanup tool to free up space.

3) For instructions, read the document (in English)

http://service1.symantec.com/support/tsgeninfo.nsf/docid/2005030308080239?Open&docid=20040607093035934&nsf=support%5Cinter%5Csharedtechintl.nsf&view=it_docid

4) Important: If the Host drive (Most of the time its C:\) is Compressed with lots of Old Compressed Files, make sure the old files are either Deleted (incase they are unwanted) OR Uncompressed. Those could be the reason of the issue.

5) To free up space on your hard drive delete files and temporary folders of Windows.

6) For instructions, read the steps given below:

How to delete Windows temporary files.

Before you begin: 

Temporary Files and folders are created when you install programs during normal operation of Windows. Although they are temporary, sometimes not deleted causing problems.

The following instructions explain how to delete these files and folders. 

In many cases the removal is a safe procedure because no longer needed. If in doubt, however, instead of deleting files and folders as requested in the instructions, move to a different folder or external media, such as a CD.

If you are running Windows 2000/XP and more users access the computer, repeat these steps for each user..

  • Close all open programs.
  • If you are reading this document on the web, leave open the browser page.
  • On the Windows taskbar, click Start> Run.
  • Enter the following:
  • % Temp%
  • Click OK.
  • In Windows Explorer, open the Temp folder currently used by the user logged on.
  • In the Edit menu, click Select All.
  • Press Delete
  • Answer Yes if prompted to confirm the deletion.
  • Use the Back button on your browser to return to the previous page and proceed to troubleshooting.

7) Run LiveUpdate again.

8) Also check the Following Document in case if carrying a Firewall:

How to determine whether your firewall is blocking LiveUpdate

http://service1.symantec.com/support/sharedtech.nsf/docid/2003090514252213

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Comments 2 CommentsJump to latest comment

yogesh sawarkar's picture

There are  multiple reasons for the above error message "LU1832: LiveUpdate could not read an update. LiveUpdate was not able to decompress an update"

The virus definitions are getting corrupted by a firewall, or the previously downloaded updates are corrupt

http://www.symantec.com/business/support/index?pag...

 

Please try the following steps to resolve the issue.

1. Stop the SEPM service and then delete only the contents of
 "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads" and
 "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp"

Delete the 9-digit numerically-named folders (the micro-definitions) inside each of the monikers, the long alphanumeric folders in  "\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\content"

2. Start the SEPM service.

3. Open the command prompt and navigate to "\Program Files\Symantec\Symantec Endpoint Protection Manager\bin" and type in the following command, "lucatalog -cleanup" and press enter & "lucatalog -update" and press enter again.

4. Try running the Liveupdate from the SEPM.

(Note:  There is another LiveUpdate issue that might occur after performing the above troubleshooting steps in some scenarios. The LiveUpdate would be successful but still would not download the virus definition updates and show a note that, "No updates found for Symantec Endpoint Protection Win64" & "No updates found for Symantec Endpoint Protection Win32",  This is because Liveupdate is not integrated with the SEPM. Please perform a repair on the SEPM with the installation disk to resolve the issue.)

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Ashish-Sharma's picture

Thanks for sharing....Artical

Thanks In Advance

Ashish Sharma

 

 

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