Failed to connect to server- session has timed out
Issue:- Failed to connect to server- session has timed out while loging into the SEPM
Symptoms:
-Tried to logon to SEPM and service is stopping when tried to logon to console
The Scm server0.log under %Prog file%/symantec/Symantec Endpoint Protection Manager/Tomact/Logs will have the following entry
2009-02-19 05:30:56.296 SEVERE: Unknown Exception in: com.sygate.scm.server.consolemanager.RequestHandler
com.sygate.scm.server.util.ScmServerError: Can't read local server from database!
at com.sygate.scm.server.consolemanager.AdminAuthenticator.authenticate(AdminAuthenticator.java:134)
at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.doLogin(LoginHandler.java:157)
at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.getCredential(LoginHandler.java:115)
at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.handleRequest(LoginHandler.java:49)
at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:112)
at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:79)
Solution:-
1>Click Start > All Programs > Symantec Endpoint Protection Manager > Management server configration Wizard
2>Where it will say the local server name i.e kavish in this case we can change the server name with the IP address (of the same server)
3>Follow the wizard & put in all the required information correctly once the wizard is completed you will get the log in screen
4>Put in the correct login Credentials & the issue would be resolved
Comments
it is helpful I tried it .
it is helpful I tried it .
Useful information.
Useful information.
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
thanks. this is very useful
thanks. this is very useful tip. it helped me out!
Best regards,
Bekir Burak Durmaz
Helped me as well
Helped me as well
Don't forget to mark your thread as 'solved' or vote with the answer that best helped you!
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