Video Screencast Help

Failed to connect to server- session has timed out

Created: 30 Jul 2009 • Updated: 06 Aug 2009 | 5 comments
Language Translations
kavin's picture
+5 5 Votes
Login to vote

Issue:- Failed to connect to server- session has timed out while loging into the SEPM

Symptoms:

-Tried to logon to SEPM and service is stopping when tried to logon to console
The Scm server0.log under %Prog file%/symantec/Symantec Endpoint Protection Manager/Tomact/Logs will have the following entry

2009-02-19 05:30:56.296 SEVERE: Unknown Exception in: com.sygate.scm.server.consolemanager.RequestHandler
com.sygate.scm.server.util.ScmServerError: Can't read local server from database!
 at com.sygate.scm.server.consolemanager.AdminAuthenticator.authenticate(AdminAuthenticator.java:134)
 at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.doLogin(LoginHandler.java:157)
 at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.getCredential(LoginHandler.java:115)
 at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.handleRequest(LoginHandler.java:49)
 at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:112)
 at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:79)

Solution:-

1>Click Start > All Programs > Symantec Endpoint Protection Manager > Management server configration Wizard
2>Where it will say the local server name i.e kavish in this case we can change the server name with the IP address (of the same server)
3>Follow the wizard & put in all the required information correctly once the wizard is completed you will get the log in screen
4>Put in the correct login Credentials & the issue would be resolved imagebrowser image

Comments 5 CommentsJump to latest comment

GURUDIN's picture

it is helpful I tried it .

0
Login to vote
AravindKM's picture

 Useful information.

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

0
Login to vote
Bekir's picture

thanks. this is very useful tip. it helped me out!

Best regards,
Bekir Burak Durmaz

0
Login to vote
la_ripper's picture

Helped me as well

Don't forget to mark your thread as 'solved'  or vote with the answer that best helped you!
 

0
Login to vote
ailyn's picture

I'm able to get it now with that help.  although, the logs didn't show those entry.

0
Login to vote