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High Disk Space is being consumed by C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\Importpackage

Created: 04 Nov 2011 • Updated: 04 Nov 2011 | 9 comments
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Mithun Sanghavi's picture
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Issue: High Disk Space is being consumed by C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\Importpackage

C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\Importpackge is a folder that is first seen in SEP 12.1

Error:  Files are created in the above stated folder that can grow and continue to take up all available HDD space.

Cause: These files were suppose to be Truncated during Upgrade process from Symantec Endpoint Protection version 11.x to Symantec Endpoint Protection version 12.1.

WorkAround Steps:

Follow the Steps below for deleting those files:

  1. Take a Backup of Database OR Follow the Disaster Recovery Steps for 12.1
  2. Stop the Symantec Embedded Database and Symantec Endpoint Protection Manager service from services.msc
  3. Go to: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\ImportPackage
  4. Delete the files from Import package and monitor it.

If incase, that does not Resolve.

Follow the Disaster Recovery steps for Symantec Endpoint Protection version 12.1

 

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BREL's picture

Thank you for this solution. I reported this problem here: https://www-secure.symantec.com/connect/forums/sep...

 

Now, a few months later, I have the same problem again. You write I should follow the disaster recovery steps. (http://www.symantec.com/business/support/index?pag...)

Which steps do I have to perfom to solve the problem permanently? Do I have to reinstall the whole server?

 

Tanks for your help!

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Mithun Sanghavi's picture

 

Hello,

Did you follow the Disaster Recovery steps for SEP 12.1?

Again, what version are you carrying right now,  SEP 12.1 RTM OR SEP 12.1 RU1?

Perform the Disaster Recovery and then Install the Latest version of SEP 12.1 RU1.

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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Chetan Savade's picture

Hi,

Try with following tool also:

Shrink the Symantec Endpoint Protection Manager 12.1 embedded database

https://www-secure.symantec.com/connect/downloads/shrink-symantec-endpoint-protection-manager-121-embedded-database

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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mjDElectrical's picture

Sorry, this tool which is really just a script, did not work. SEPM 12.34

The script used up all remaining space on C drive which was less than 4gigs on windows server 2008 r2.

End Result, I had to uninstall Symantec Endpoint Protection Management.

link for moving SEPM to another drive or server

http://www.symantec.com/connect/forums/out-disk-space-sepm-move-sepm-another-drive

 

Good Luck to others.

 

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Brian Parker's picture

Is there a way to set up Endpoint Protection Manager to clear this directory( C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\Importpackage) periodically or only keep 3 months worth of files?

 

 

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MIXIT's picture

Can anybody comment on whether or not this is or already has been addressed by Symantec engineering/development? Clearly this is a problem Symantec needs to fix.   

Thanks. 

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Chetan Savade's picture

Yes, it's fixed in SEP 12.1 RU3 (12.1.3001.165) version.

Here are more details on it:

High disk space is consumed by C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\Importpackage

Fix ID: 2914951/3118490

Symptom: Hard drive space on the Symantec Endpoint Protection Manager server is running low due to files building up in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\Importpackage.

Reference link: New fixes and features in Symantec Endpoint Protection 12.1.3

http://www.symantec.com/docs/TECH206828 

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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