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How to Add Additional Classification to Enhance Change Management Functionality 

Oct 31, 2013 05:35 PM

A couple of customer wanted to know "How they can make ServiceDesk 7.5 Change Management to use Classification Information while creating ticket and further in reports similar to Incident Management". 

After understanding there business requirement I test a few thing to accommodate such a functionality in Change Management. After Modify the SD.ChangeManagementSimple.Request Feeder I was able to achieve this, the details of the complete enhancement is mentioned in the attached PDF document. For reference the Modify Workflow Product, Report, Process View Page etc are also attached to the article.

Kindly take a backup of your existing Workflow Project, ProcessView Page etc before deploying this in production and also test it in test lab before using it in production. 

Results

SD.ChangeManagementSimple.Request form

CMClassification3.jpg

SD Change Ticket Overview section.

CMClassification.jpg

Custom Report for tracking change based on Classification.

CMClassification2.jpg

 

 

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pdf file
How to add Additional Classification to enhance change ma....pdf   771 KB   1 version
Uploaded - Feb 25, 2020
zip file
SD Change Request Enhanced.zip   4.11 MB   1 version
Uploaded - Feb 25, 2020

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