How to enable the Sylink logs from the registry...
How to enable the Sylink logs on a SEP 11.X or !2. X client, from the registry
Many times for issues with client commuication with SEPM etc ,looking at the sylink log from the client is of great help. Here is a simple way of enabling the sylink.log from registry:
1. Turn on the debugging from the SEP client:
Go to SEP- Help and Support-Troubleshooting.
Click Debug logs on left.
Select Edit Debug log setting, under client maangement
Turn on debugging, and click OK.
2. Add a string value in registry:
Go to Start-Run, and type: regedit, and hit enter.
Go to HKLM/Software/Symantec/Symantec Endpoint Protection/SMC/Sylink/Sylink, and add a string value: DumpSylink
Set it's value to C:\Sylink.log (Note: It could be any location)
3. Stop and start the SMC service.
Go to Start-Run, and type: smc -stop hit enter. Then, go to the services window, and start the Symantec Management client service. (You can also start the service, by typing smc -start, in start-run, but I prefer this way, as sometimes, the service is slow to stop, and if we initiate a start command for it, befiore it stops, then smc may crash, needing a reboot).
4. Wait for a few minutes, to give the client sufficent time to log all the activity, then go to C:\Sylink.log.
If this log is ready, it would save time with support on issues, with client communication ETC..
Comments
How to enable Sylink
How to enable Sylink Debugging for Symantec Endpoint Protection in the registry
http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/691f0499b990de488825742f006d867e?OpenDocument
Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)
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