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How to Install SAV for Linux (SAVFL) and Update It Using LUA 2.x (2.3.0.71)

Created: 12 Oct 2012 • Updated: 12 Oct 2012 | 24 comments
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Mohammad Ashkaibi's picture
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Hello

Few days ago I wanted to start a forum discussion here to request assistance on how to get updates for SAV for Linux (or SAVFL) via LiveUpdate Administrator 2.x, but this morning I could finally do it so I'm sharing this experience with you. Below are the steps that worked for me:

 

Installing Java JRE and JCE:

  1. Download the latest Java JRE package (Java JRE 1.6 Update 35) from this URL
  2. Copy it to Linux server (the file name is jre-6u35-linux-i586-rpm.bin)
  3. Since it is a BIN file, extract using the command ./jre-6u35-linux-i586-rpm.bin
  4. Then after exraction, install the RPM package itself if necessary using the command rpm -Uhv jre-6u35-linux-i586-rpm
  5. From the same URL download Java Cryptography Extension (JCE) Unlimited Strength Jurisdiction Policy Files 6
  6. Extract the file (its name is jce_policy-6.zip)
  7. On Linux go to the folder /usr/java/jre1.6.0_35/lib/security (path may differ depending on Java version and whether JRE or JDK was installed)
  8. Rename the two existing files named local_policy.jar and US_export_policy.jar to local_policy.jar.old and US_export_policy.jar.old respectively (or rename to anything you choose just to back them up!)
  9. Now copy the two files named local_policy.jar and US_export_policy.jar extracted from Step 6 to the same folder (/usr/java/jre1.6.0_35/lib/security)

Installing SAV for Linux (SAVFL):

  1. Copy sav, savui and savjlu RPM packages to Linux server
  2. Also copy either savap or savap-legacy if you're running a supported or non-supported kernel, respectively (note that sav-legacy can be found in \SAVLINUX\unsupported on your SEP installation DVD)
  3. Install each package using the command rpm -Uhv starting with the sav package (or have them in one location and then run rpm -Uhv sav*.rpm)
  4. Type cd /opt/Symantec/symantec_antivirus
  5. Run ./update_java_home.sh and ensure it has prepoerly detected and configured Java location

Configuring Java LiveUpdate (JLU):

  1. Login to LiveUpdate Administrator 2.x console and go to Configure --> Client Settings (note: the exact version I'm using is LUA 2.3.0.71)
  2. Check the box next to the appropriate Distribution Center (for me, I have it pointing to http://192.168.1.200:7070/clu-prod) and click Export Java Settings button
  3. Save the file as liveupdt.hst (the default name)
  4. Copy it to Linux server to the folder /opt/Symantec/LiveUpdate (or anything you choose)
  5. On Linux go to /etc and rename the existing liveupdate.conf file to liveupdate.conf.old (or rename to anything you choose just to back it up!)
  6. Create a new file named liveupdate.conf (Example: vim liveupdate.conf)
  7. Paste the following lines and save the file (must be one per line): hostfile=/opt/Symantec/LiveUpdate/liveupdt.hst yes workdir=/tmp yes logfile=/tmp/LiveUpdate.log
  8. Now you have Java LiveUpdate running...Congrats!

 

Thanks to the many articles I had to read in order to get things together and working.

I hope this helps!

Comments 24 CommentsJump to latest comment

Mithun Sanghavi's picture

Hello,

I would request all the Users to Migrate LUA from their older version to Liveupdate Administrator 2.3.2 - 

LiveUpdate Administrator (LUA) version 2.3.2 is now available

Also, would suggest to check these Articles below:

A Helpful LiveUpdate Administrator 2.x Analogy

Managing LiveUpdate Administrator 2.x Space Usage

How Big are Current Symantec Endpoint Protection Definitions?

Using IIS Logs to Check LiveUpdate Administrator 2.x Health

LiveUpdate Administrator 2.x Server Connection Recommendations

Hope that helps!!!

 

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

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mdjett's picture

What version of SAVFL are you using? I'm looking for SAVFL 1.0 mr14 and although I've been on the phone with support forever, several days, and downloaded the files they suggest, it's always mr13 that won't work with RHEL 6.3.

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Mohammad Ashkaibi's picture

Sorry for not clearly stating the version I'm using. It is SAV 1.0 MR13 - just the same as yours. But what do you exactly mean by "won't work"? Do you mean the Auto-Protect package? If so, then I'm sure you're using a non-supported kernel, so you have to install savap-legacy instead (found in the same folder). See the attached screenshot. But as the name says, please note this is 'unsupported' installation so do it at your own risk (I'm using it nevertheless to protect my Redhat server...)

To uninstall this package you can use the command: rpm -e savap-legacy

Good luck!

SAV Unsupported Packages.jpg
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mdjett's picture

Thanks for the reply. I should have been more clear and complete. I'm actually looking for SAVFL 1.0 mr 14 as that is the version that lists RHEL 6.3 both 32 and 64-bit versions as being supported. This is per the Symantec documentation. SAVFL 1.0 mr13 only lists RHEL 6.2. I'm requesting the software to provide the RH admin the most recent version that is supposed to work on 6.3 but the support peronnel at Symantec can't seem to find that version. It's not that it doesn't work per se, we're building a new system and want the supported version of the software so we can actually call in case of a problem. When we've tried this before, the support personnel always say upgrade to the latest package listing the running kernel number.

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Mohammad Ashkaibi's picture

I know exactly what it feels like when Tech Support answers sometimes put you in infinite loops and make you spin around yourself, but from my personal experience it is quite rare. The good part however is that you can always escalate or find someone to complain to.

 

Good luck with that...yes

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Mick2009's picture

An excellent article, Mohammad!  Many thanks for sharing your experience on this forum.

To supplement what you have created for installs using RPM, here is an illustration of how the install goes with Ubuntu Linux distros (based on Debian).  It's slightly different.

MR14 gave me UNSUPPORTED error messages after running sudo dpkg -i *.i386.deb but these were overcome within a few minutes by compiling my own AP module.  The steps from the KB below worked perfectly.

Here's some articles on how to compile AP modules for Ubuntu and other distro's:

Guide to building AutoProtect kernel modules for Symantec AntiVirus for Linux 1.0
Article URL http://www.symantec.com/docs/TECH132773

Symantec AntiVirus for Linux: How to Compile Auto-Protect Kernel Modules under Ubuntu
Article URL http://www.symantec.com/docs/TECH95496

How to Compile and Install Auto-Protect Kernel Modules for use in your local SUSE Linux environment
Article URL http://www.symantec.com/docs/TECH97037

Readers of this article may also be interested in this SAVFL one:

SAV for Linux Scanning Best Practices: A (Somewhat) Illustrated Guide
https://www-secure.symantec.com/connect/articles/sav-linux-scanning-best-practices-somewhat-illustrated-guide

and this LUA 2.x set of recommendations:

LiveUpdate Administrator 2.x Server Connection Recommendations
https://www-secure.symantec.com/connect/articles/liveupdate-administrator-2x-server-connection-recommendations

Definitely do upgrade that LUA to 2.3.2, and definitely do continue to create excellent content like this!  &: )

 

With thanks and best regards,

Mick

 

With thanks and best regards,

Mick

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Mohammad Ashkaibi's picture

Thanks for the compliment Mick! What I forgot to clearly mention here is that most of the points above are just a summarization and re-ordering of many many places (Symantec KB articles, Symantec forum posts and Tim Boyer's!) I had to read, among them are posts from you personally ;-)

So thanks goes to everyone helped me to come up with the above.

And Mick thanks also for beefing up the article with that part related to Ubuntu/Debian and recommended articles, because I'm no Linux expert at all :-/

 

- Moh

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stratus's picture

Hi all.

I follow the How to Install SAV for Linux (SAVFL) and Update It Using LUA 2.x (2.3.0.71) article but I have no success. I am trying to connect from my linux machine to windows 2008 server share and when I run the ./sav liveupdate -u  got this error

 

root@trainsrv symantec_antivirus]# ./sav liveupdate -u
Exception in thread "main" java.lang.NullPointerException
at jlub6.a(DashoA5380)
at jlub5.a(DashoA5380)
at com.symantec.liveupdate.config.JluConfiguration.a(DashoA5380)
at com.symantec.liveupdate.config.JluConfiguration.a(DashoA5380)
at com.symantec.liveupdate.config.JluConfiguration.createConfiguration(DashoA5380)
at com.symantec.liveupdate.LiveUpdate.startSession(DashoA5380)
at com.symantec.liveupdate.LiveUpdate.run(DashoA5380)
at com.symantec.liveupdate.LiveUpdate.main(DashoA5380)
at LiveUpdate.main(DashoA5380)
Command failed: Problem with LiveUpdate.
Check that java directory is in PATH
Unable to perform update
 
I changed the connection method from my linux box  (2.6.18-308.el5 ) oracle linux to windows 2008 by publishing an ftp server to windows 2008.
When I created the distribution center and took the new liveupdt.hst with the ftp settings - details got this error : 
 
Nov 6, 2012 11:52:18 AM Java LiveUpdate launched with the command line = [ -p Avenge MicroDefs25 SavCorp10 Linux -v MicroDefsB.Oct -l SymAllLanguages -t HubDefs -z 121018002 ] [ -p Avenge MicroDefs25 SavCorp10 Linux -v MicroDefsB.Oct -l SymAllLanguages -t CurDefs -z 121104006 ] [ -p Avenge MicroDefs25 SavCorp10 Linux -v MicroDefsB.CurDefs -l SymAllLanguages -t CurDefs -z 121104006 ] 
Nov 6, 2012 11:52:18 AM   Avenge MicroDefs25 SavCorp10 Linux, MicroDefsB.Oct, SymAllLanguages, HubDefs, 121018002
Nov 6, 2012 11:52:18 AM   Avenge MicroDefs25 SavCorp10 Linux, MicroDefsB.Oct, SymAllLanguages, CurDefs, 121104006
Nov 6, 2012 11:52:18 AM   Avenge MicroDefs25 SavCorp10 Linux, MicroDefsB.CurDefs, SymAllLanguages, CurDefs, 121104006
Nov 6, 2012 11:52:18 AM Using character set UTF-8
Nov 6, 2012 11:52:18 AM Command-line Product Selections to update:
Nov 6, 2012 11:52:18 AM (ProdName, Version, Lang, ItemSeqName, SeqNum)
Nov 6, 2012 11:52:18 AM Adding JLU to the current command line
Nov 6, 2012 11:52:18 AM   JLU Linux, 3.9.1, English, LiveUpdateSeq, 18
Nov 6, 2012 11:52:19 AM Java Version 1.6.0_37.
Nov 6, 2012 11:52:19 AM Linux 2.6.18-308.el5
Nov 6, 2012 11:52:19 AM Java LiveUpdate version 3.9.1 Build 18.
Nov 6, 2012 11:52:19 AM ProductInventory: parsed default inventory file: /etc/Product.Catalog.JavaLiveUpdate
Nov 6, 2012 11:52:19 AM Inventory File Product Selections to update:
Nov 6, 2012 11:52:19 AM (ProdName, Version, Lang, ItemSeqName, SeqNum)
Nov 6, 2012 11:52:19 AM The property maxZipFileSize in config file is 614,400
Nov 6, 2012 11:52:19 AM The property maxTriFileSize in config file is 10,485,760
Nov 6, 2012 11:52:19 AM The property maxPackageSize in config file is 734,003,200
Nov 6, 2012 11:52:19 AM The property maxPackageContentSize in config file is 734,003,200
Nov 6, 2012 11:52:19 AM The property enableIPv4Preference is not set in config file
Nov 6, 2012 11:52:19 AM Checking to see if JLU can connect to its own listener thread.
Nov 6, 2012 11:52:19 AM Checking to see if a session of JLU is running at port 32043.
Nov 6, 2012 11:52:19 AM An active JLU session has been detected.
Nov 6, 2012 11:52:19 AM JLU was able to successfully connect to its own listener thread.
Nov 6, 2012 11:52:19 AM Downloading minitri.flg to /tmp/1352195539269/minitri.flg ...
Nov 6, 2012 11:52:19 AM Connecting to 172.22.117.11 via FTP ...
Nov 6, 2012 11:52:19 AM Connected to 172.22.117.11
Nov 6, 2012 11:52:19 AM Connecting to 172.22.117.11 via FTP ...
Nov 6, 2012 11:52:19 AM Connected to 172.22.117.11
Nov 6, 2012 11:52:19 AM Error in getting file size of /dclinux/minitri.flg from server
Nov 6, 2012 11:52:19 AM Downloading livetri.zip to /tmp/1352195539269/livetri.zip ...
Nov 6, 2012 11:52:19 AM Connecting to 172.22.117.11 via FTP ...
Nov 6, 2012 11:52:19 AM Connected to 172.22.117.11
Nov 6, 2012 11:52:19 AM Connecting to 172.22.117.11 via FTP ...
Nov 6, 2012 11:52:19 AM Connected to 172.22.117.11
Nov 6, 2012 11:52:19 AM Error in getting file size of /dclinux/livetri.zip from server
Nov 6, 2012 11:52:19 AM A LiveUpdate server could not be selected.
Nov 6, 2012 11:52:19 AM 
Nov 6, 2012 11:52:19 AM The Java LiveUpdate session did not complete successfully.
Nov 6, 2012 11:52:19 AM Return code = -2,001
Nov 6, 2012 11:52:19 AM 
============================================================
<IdsJluCommandLine><[ -p Avenge MicroDefs25 SavCorp10 Linux -v MicroDefsB.Oct -l SymAllLanguages -t HubDefs -z 121018002 ] [ -p Avenge MicroDefs25 SavCorp10 Linux -v MicroDefsB.Oct -l SymAllLanguages -t CurDefs -z 121104006 ] [ -p Avenge MicroDefs25 SavCorp10 Linux -v MicroDefsB.CurDefs -l SymAllLanguages -t CurDefs -z 121104006 ] >
<IdsJluCommandLineCharacterSet><UTF-8>
<IdsPVLListing1>
<IdsPVLListing2>
<IdsJluCommandLineAddedJluToSession>
<IdsJavaVersion><1.6.0_37>
<IdsJavaLiveUpdateVersion><3.9.1><18>
<IdsProductInventoryParsedDefault></2Fetc/2FProduct.Catalog.JavaLiveUpdate>
<IdsPVLListing3>
<IdsPVLListing2>
<IdsMaxSize><maxZipFileSize><614400>
<IdsMaxSize><maxTriFileSize><10485760>
<IdsMaxSize><maxPackageSize><734003200>
<IdsMaxSize><maxPackageContentSize><734003200>
<IdsEnableIPv4PreferenceNull><enableIPv4Preference>
<IdsJluSyncCheckCurrentSession>
<IdsJluSyncCheckPort><32043>
<IdsJluSyncCheckActive>
<IdsJluSyncCurrentSessionActive>
<IdsDownloadMsg><minitri.flg></2Ftmp/2F1352195539269/2Fminitri.flg>
<IdsFtpConnectionAttempt><172.22.117.11>
<IdsFtpConnectionMade><172.22.117.11>
<IdsFtpConnectionAttempt><172.22.117.11>
<IdsFtpConnectionMade><172.22.117.11>
<IdsFileSizeFromServerErr></2Fdclinux/2Fminitri.flg>
<IdsDownloadMsg><livetri.zip></2Ftmp/2F1352195539269/2Flivetri.zip>
<IdsFtpConnectionAttempt><172.22.117.11>
<IdsFtpConnectionMade><172.22.117.11>
<IdsFtpConnectionAttempt><172.22.117.11>
<IdsFtpConnectionMade><172.22.117.11>
<IdsFileSizeFromServerErr></2Fdclinux/2Flivetri.zip>
<IdsServerSelectionError>
<IdsJavaSessionFailure>
<IdsJavaSessionReturnCode><-2001>
============================================================
Nov 6, 2012 1:02:36 PM Java LiveUpdate launched with the command line = [ -p Avenge MicroDefs25 SavCorp10 Linux -v MicroDefsB.Oct -l SymAllLanguages -t HubDefs -z 121018002 ] [ -p Avenge MicroDefs25 SavCorp10 Linux -v MicroDefsB.Oct -l SymAllLanguages -t CurDefs -z 121104006 ] [ -p Avenge MicroDefs25 SavCorp10 Linux -v MicroDefsB.CurDefs -l SymAllLanguages -t CurDefs -z 121104006 ] 
Nov 6, 2012 1:02:36 PM   Avenge MicroDefs25 SavCorp10 Linux, MicroDefsB.Oct, SymAllLanguages, HubDefs, 121018002
Nov 6, 2012 1:02:36 PM   Avenge MicroDefs25 SavCorp10 Linux, MicroDefsB.Oct, SymAllLanguages, CurDefs, 121104006
Nov 6, 2012 1:02:36 PM   Avenge MicroDefs25 SavCorp10 Linux, MicroDefsB.CurDefs, SymAllLanguages, CurDefs, 121104006
Nov 6, 2012 1:02:36 PM Using character set UTF-8
Nov 6, 2012 1:02:36 PM Command-line Product Selections to update:
Nov 6, 2012 1:02:36 PM (ProdName, Version, Lang, ItemSeqName, SeqNum)
Nov 6, 2012 1:02:36 PM Adding JLU to the current command line
Nov 6, 2012 1:02:36 PM   JLU Linux, 3.9.1, English, LiveUpdateSeq, 18
Nov 6, 2012 1:02:36 PM Java Version 1.6.0_37.
Nov 6, 2012 1:02:36 PM Linux 2.6.18-308.el5
Nov 6, 2012 1:02:36 PM Java LiveUpdate version 3.9.1 Build 18.
Nov 6, 2012 1:02:36 PM ProductInventory: parsed default inventory file: /etc/Product.Catalog.JavaLiveUpdate
Nov 6, 2012 1:02:36 PM Inventory File Product Selections to update:
Nov 6, 2012 1:02:36 PM (ProdName, Version, Lang, ItemSeqName, SeqNum)
Nov 6, 2012 1:02:36 PM The property maxZipFileSize in config file is 614,400
Nov 6, 2012 1:02:36 PM The property maxTriFileSize in config file is 10,485,760
Nov 6, 2012 1:02:36 PM The property maxPackageSize in config file is 734,003,200
Nov 6, 2012 1:02:36 PM The property maxPackageContentSize in config file is 734,003,200
Nov 6, 2012 1:02:36 PM The property enableIPv4Preference is not set in config file
Nov 6, 2012 1:02:36 PM Checking to see if JLU can connect to its own listener thread.
Nov 6, 2012 1:02:36 PM Checking to see if a session of JLU is running at port 50064.
Nov 6, 2012 1:02:36 PM An active JLU session has been detected.
Nov 6, 2012 1:02:36 PM JLU was able to successfully connect to its own listener thread.
Nov 6, 2012 1:02:36 PM Downloading minitri.flg to /tmp/1352199756381/minitri.flg ...
Nov 6, 2012 1:02:36 PM Connecting to 172.22.117.11 via FTP ...
Nov 6, 2012 1:02:36 PM Connected to 172.22.117.11
Nov 6, 2012 1:02:36 PM Connecting to 172.22.117.11 via FTP ...
Nov 6, 2012 1:02:36 PM Connected to 172.22.117.11
Nov 6, 2012 1:02:36 PM Error in getting file size of /dclinux/minitri.flg from server
Nov 6, 2012 1:02:36 PM Downloading livetri.zip to /tmp/1352199756381/livetri.zip ...
Nov 6, 2012 1:02:36 PM Connecting to 172.22.117.11 via FTP ...
Nov 6, 2012 1:02:36 PM Connected to 172.22.117.11
Nov 6, 2012 1:02:36 PM Connecting to 172.22.117.11 via FTP ...
Nov 6, 2012 1:02:36 PM Connected to 172.22.117.11
Nov 6, 2012 1:02:36 PM Error in getting file size of /dclinux/livetri.zip from server
Nov 6, 2012 1:02:36 PM A LiveUpdate server could not be selected.
Nov 6, 2012 1:02:36 PM 
Nov 6, 2012 1:02:36 PM The Java LiveUpdate session did not complete successfully.
Nov 6, 2012 1:02:36 PM Return code = -2,001
Nov 6, 2012 1:02:36 PM 
============================================================
<IdsJluCommandLine><[ -p Avenge MicroDefs25 SavCorp10 Linux -v MicroDefsB.Oct -l SymAllLanguages -t HubDefs -z 121018002 ] [ -p Avenge MicroDefs25 SavCorp10 Linux -v MicroDefsB.Oct -l SymAllLanguages -t CurDefs -z 121104006 ] [ -p Avenge MicroDefs25 SavCorp10 Linux -v MicroDefsB.CurDefs -l SymAllLanguages -t CurDefs -z 121104006 ] >
<IdsJluCommandLineCharacterSet><UTF-8>
<IdsPVLListing1>
<IdsPVLListing2>
<IdsJluCommandLineAddedJluToSession>
<IdsJavaVersion><1.6.0_37>
<IdsJavaLiveUpdateVersion><3.9.1><18>
<IdsProductInventoryParsedDefault></2Fetc/2FProduct.Catalog.JavaLiveUpdate>
<IdsPVLListing3>
<IdsPVLListing2>
<IdsMaxSize><maxZipFileSize><614400>
<IdsMaxSize><maxTriFileSize><10485760>
<IdsMaxSize><maxPackageSize><734003200>
<IdsMaxSize><maxPackageContentSize><734003200>
<IdsEnableIPv4PreferenceNull><enableIPv4Preference>
<IdsJluSyncCheckCurrentSession>
<IdsJluSyncCheckPort><50064>
<IdsJluSyncCheckActive>
<IdsJluSyncCurrentSessionActive>
<IdsDownloadMsg><minitri.flg></2Ftmp/2F1352199756381/2Fminitri.flg>
<IdsFtpConnectionAttempt><172.22.117.11>
<IdsFtpConnectionMade><172.22.117.11>
<IdsFtpConnectionAttempt><172.22.117.11>
<IdsFtpConnectionMade><172.22.117.11>
<IdsFileSizeFromServerErr></2Fdclinux/2Fminitri.flg>
<IdsDownloadMsg><livetri.zip></2Ftmp/2F1352199756381/2Flivetri.zip>
<IdsFtpConnectionAttempt><172.22.117.11>
<IdsFtpConnectionMade><172.22.117.11>
<IdsFtpConnectionAttempt><172.22.117.11>
<IdsFtpConnectionMade><172.22.117.11>
<IdsFileSizeFromServerErr></2Fdclinux/2Flivetri.zip>
<IdsServerSelectionError>
<IdsJavaSessionFailure>
<IdsJavaSessionReturnCode><-2001>
============================================================
 
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Mick2009's picture

Hi Stratus,

There may be a problem with the version of Java that is in use.  Are you using the unlimited strength policy?

What versions of Java are compatible with Symantec AntiVirus for Linux?http://www.symantec.com/docs/TECH104703 
 

The more likely problem, judging from the bottom log, is with access or credentials to that Distribution Center on 172.22.117.11.  Can you open ftp://172.22.117.11/dclinux via teh command line or with a browser?

 

With thanks and best regards,

Mick

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stratus's picture

Are you using the unlimited strength policy?

I did the article exactly as it mention as well as the unlimited strength policy

 

I am using java:

 

[root@trainsrv symantec_antivirus]# java -version
java version "1.6.0_37"
Java(TM) SE Runtime Environment (build 1.6.0_37-b06)
Java HotSpot(TM) 64-Bit Server VM (build 20.12-b01, mixed mode)
 
I can connect with ftp windows credentials from my linux box
 
ftp> open 172.22.117.11
Connected to 172.22.117.11.
220 Microsoft FTP Service
504 Security mechanism not implemented.
504 Security mechanism not implemented.
KERBEROS_V4 rejected as an authentication type
Name (172.22.117.11:root): ftpuser
331 Password required for ftpuser.
Password:
230 User logged in.
Remote system type is Windows_NT.
ftp> ls
227 Entering Passive Mode (172,22,117,11,232,183).
125 Data connection already open; Transfer starting.
10-29-12  11:29AM               161990 1348478520jtun_symantecproductcatalog.zip
10-31-12  03:51PM            175599992 1350612906jtun_sav10enn01m25.lin
10-31-12  03:51PM            174873394 1350612906jtun_sav10enn02m25.lin
10-31-12  03:51PM            175341453 1350612906jtun_sav10enn03m25.lin
10-31-12  03:51PM            174758634 1350612906jtun_sav10enn04m25.lin
10-31-12  03:51PM            176877074 1350612906jtun_sav10enn05m25.lin
10-31-12  03:51PM            178254425 1350612906jtun_sav10enn06m25.lin
10-31-12  03:51PM            177037856 1350612906jtun_sav10enn07m25.lin
10-31-12  03:51PM            120332079 1350612906jtun_sav10enn08m25.lin
10-31-12  03:51PM             11006206 1350612906jtun_sav10enn09m25.lin
10-31-12  03:51PM                 1040 1350612906jtun_sav10enn10m25.lin
10-31-12  03:51PM            176099449 1350612906jtun_sav10enn11m25.lin
10-31-12  03:51PM            175806179 1350612906jtun_sav10enn12m25.lin
10-31-12  03:51PM            205668213 1350612906jtun_sav10ennful25.lin
10-28-12  05:08PM            210452056 1351006667jtun_ennlu.x86
10-24-12  04:08PM            210452056 1351007369jtun_ennlu2.x86
10-29-12  11:27AM            211763935 1351474406jtun_ennlu.x86
10-29-12  11:29AM              5253061 1351474406jtun_sav10en121010001.lin
10-29-12  11:29AM              3685724 1351474406jtun_sav10en121017019.lin
10-29-12  11:29AM              3250993 1351474406jtun_sav10en121023001.lin
10-29-12  11:29AM              2963542 1351474406jtun_sav10en121024002.lin
10-29-12  11:29AM              2537840 1351474406jtun_sav10en121025001.lin
10-29-12  11:29AM              1923080 1351474406jtun_sav10en121026002.lin
10-29-12  11:29AM               788530 1351474406jtun_sav10en121027007.lin
10-29-12  11:29AM              3639166 1351474406jtun_sav10enncur25.lin
10-29-12  11:26AM            211763935 1351475156jtun_ennlu2.x86
11-04-12  03:17PM            212505248 1351980737jtun_ennlu.x86
11-04-12  03:18PM              5068521 1351980737jtun_sav10en121017019.lin
11-04-12  03:18PM              4373342 1351980737jtun_sav10en121024002.lin
11-04-12  03:18PM              1821260 1351980737jtun_sav10en121029002.lin
11-04-12  03:18PM              1234272 1351980737jtun_sav10en121030002.lin
11-04-12  03:18PM               922270 1351980737jtun_sav10en121031004.lin
11-04-12  03:18PM               835266 1351980737jtun_sav10en121101002.lin
11-04-12  03:18PM               595237 1351980737jtun_sav10en121102001.lin
11-04-12  03:18PM              5024103 1351980737jtun_sav10enncur25.lin
11-04-12  03:16PM            212505248 1351981516jtun_ennlu2.x86
11-05-12  03:17PM            212549513 1352074373jtun_ennlu.x86
11-05-12  03:17PM            212549513 1352075069jtun_ennlu2.x86
11-06-12  09:51AM            212598377 1352139753jtun_ennlu.x86
11-06-12  09:52AM              5213383 1352139753jtun_sav10en121017019.lin
11-06-12  09:52AM              4526756 1352139753jtun_sav10en121024002.lin
11-06-12  09:52AM              1123452 1352139753jtun_sav10en121031004.lin
11-06-12  09:52AM              1040178 1352139753jtun_sav10en121101002.lin
11-06-12  09:52AM               921818 1352139753jtun_sav10en121102001.lin
11-06-12  09:52AM               651209 1352139753jtun_sav10en121103005.lin
11-06-12  09:52AM               553451 1352139753jtun_sav10en121104006.lin
11-06-12  09:52AM              5174263 1352139753jtun_sav10enncur25.lin
11-06-12  09:51AM            212598377 1352140457jtun_ennlu2.x86
11-06-12  09:52AM                 2659 avenge$20microdefs25$20savcorp10$20linux_microdefsb.apr_symalllanguages_livetri.zip
11-06-12  09:52AM                 2656 avenge$20microdefs25$20savcorp10$20linux_microdefsb.aug_symalllanguages_livetri.zip
11-06-12  09:52AM                 3075 avenge$20microdefs25$20savcorp10$20linux_microdefsb.curdefs_symalllanguages_livetri.zip
11-06-12  09:52AM                 2656 avenge$20microdefs25$20savcorp10$20linux_microdefsb.dec_symalllanguages_livetri.zip
11-06-12  09:52AM                 2653 avenge$20microdefs25$20savcorp10$20linux_microdefsb.error_symalllanguages_livetri.zip
11-06-12  09:52AM                 2652 avenge$20microdefs25$20savcorp10$20linux_microdefsb.feb_symalllanguages_livetri.zip
11-06-12  09:52AM                 2653 avenge$20microdefs25$20savcorp10$20linux_microdefsb.jan_symalllanguages_livetri.zip
11-06-12  09:52AM                 2656 avenge$20microdefs25$20savcorp10$20linux_microdefsb.jul_symalllanguages_livetri.zip
11-06-12  09:52AM                 2652 avenge$20microdefs25$20savcorp10$20linux_microdefsb.jun_symalllanguages_livetri.zip
11-06-12  09:52AM                 2653 avenge$20microdefs25$20savcorp10$20linux_microdefsb.mar_symalllanguages_livetri.zip
11-06-12  09:52AM                 2662 avenge$20microdefs25$20savcorp10$20linux_microdefsb.may_symalllanguages_livetri.zip
11-06-12  09:52AM                 2655 avenge$20microdefs25$20savcorp10$20linux_microdefsb.nov_symalllanguages_livetri.zip
11-06-12  09:52AM                 2642 avenge$20microdefs25$20savcorp10$20linux_microdefsb.oct_symalllanguages_livetri.zip
11-06-12  09:52AM                 2654 avenge$20microdefs25$20savcorp10$20linux_microdefsb.old_symalllanguages_livetri.zip
11-06-12  09:52AM                 2653 avenge$20microdefs25$20savcorp10$20linux_microdefsb.sep_symalllanguages_livetri.zip
11-06-12  09:52AM                42516 livetri.zip
10-29-12  11:29AM                 2822 lua$20product$20catalog_1.3_symalllanguages_livetri.zip
11-06-12  12:28PM                    1 minitri.flg
11-06-12  09:51AM                 2824 smsmse$20virus$20definitions$20wow64_5.0_symalllanguages_livetri.zip
11-06-12  09:51AM                 2532 smsmse$20virus$20definitions_5.0_symalllanguages_livetri.zip
11-06-12  09:52AM               156465 SymantecProductCatalog.zip
226 Transfer complete.
ftp>
 
 
 
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stratus's picture

Moreover results to test if my installation works ok...via export setting I exported the liveupdt.hst with the settings of our Live update Administrator that resides in DMZ. If you see the log file my linux box worked perfectly. I do not now understand what is the problem when I export settings for my linux box in order to get  updates from a windows 2008 machine with unc of ftp method.

 

 

Nov 6, 2012 2:43:55 PM Java LiveUpdate launched with the command line = [ -p Avenge MicroDefs25 SavCorp10 Linux -v MicroDefsB.Oct -l SymAllLanguages -t HubDefs -z 121018002 ] [ -p Avenge MicroDefs25 SavCorp10 Linux -v MicroDefsB.Oct -l SymAllLanguages -t CurDefs -z 121104006 ] [ -p Avenge MicroDefs25 SavCorp10 Linux -v MicroDefsB.CurDefs -l SymAllLanguages -t CurDefs -z 121104006 ] 
Nov 6, 2012 2:43:55 PM   Avenge MicroDefs25 SavCorp10 Linux, MicroDefsB.Oct, SymAllLanguages, HubDefs, 121018002
Nov 6, 2012 2:43:55 PM   Avenge MicroDefs25 SavCorp10 Linux, MicroDefsB.Oct, SymAllLanguages, CurDefs, 121104006
Nov 6, 2012 2:43:55 PM   Avenge MicroDefs25 SavCorp10 Linux, MicroDefsB.CurDefs, SymAllLanguages, CurDefs, 121104006
Nov 6, 2012 2:43:55 PM Using character set UTF-8
Nov 6, 2012 2:43:55 PM Command-line Product Selections to update:
Nov 6, 2012 2:43:55 PM (ProdName, Version, Lang, ItemSeqName, SeqNum)
Nov 6, 2012 2:43:55 PM Adding JLU to the current command line
Nov 6, 2012 2:43:55 PM   JLU Linux, 3.9.1, English, LiveUpdateSeq, 18
Nov 6, 2012 2:44:23 PM Java Version 1.6.0_37.
Nov 6, 2012 2:44:23 PM Linux 2.6.18-308.el5
Nov 6, 2012 2:44:23 PM Java LiveUpdate version 3.9.1 Build 18.
Nov 6, 2012 2:44:23 PM ProductInventory: parsed default inventory file: /etc/Product.Catalog.JavaLiveUpdate
Nov 6, 2012 2:44:23 PM Inventory File Product Selections to update:
Nov 6, 2012 2:44:23 PM (ProdName, Version, Lang, ItemSeqName, SeqNum)
Nov 6, 2012 2:44:23 PM The property maxZipFileSize in config file is 614,400
Nov 6, 2012 2:44:23 PM The property maxTriFileSize in config file is 10,485,760
Nov 6, 2012 2:44:23 PM The property maxPackageSize in config file is 734,003,200
Nov 6, 2012 2:44:23 PM The property maxPackageContentSize in config file is 734,003,200
Nov 6, 2012 2:44:23 PM The property enableIPv4Preference is not set in config file
Nov 6, 2012 2:44:23 PM Checking to see if JLU can connect to its own listener thread.
Nov 6, 2012 2:44:23 PM Checking to see if a session of JLU is running at port 27139.
Nov 6, 2012 2:44:23 PM An active JLU session has been detected.
Nov 6, 2012 2:44:23 PM JLU was able to successfully connect to its own listener thread.
Nov 6, 2012 2:44:23 PM Downloading minitri.flg to /tmp/1352205863403/minitri.flg ...
Nov 6, 2012 2:44:23 PM Connecting to MAILRELAY:7070 via HTTP ...
Nov 6, 2012 2:44:23 PM Connected to 172.22.110.13 sending request ...
Nov 6, 2012 2:44:23 PM Waiting for response ...
Nov 6, 2012 2:44:23 PM Receiving file ...
Nov 6, 2012 2:44:23 PM Transfer completed in 4 ms (65,000 bytes/sec)
Nov 6, 2012 2:44:23 PM Downloading avenge$20microdefs25$20savcorp10$20linux_microdefsb.curdefs_symalllanguages_livetri.zip to /tmp/1352205863403/avenge$20microdefs25$20savcorp10$20linux_microdefsb.curdefs_symalllanguages_livetri.zip ...
Nov 6, 2012 2:44:23 PM Connecting to 172.22.110.13 via HTTP ...
Nov 6, 2012 2:44:23 PM Connected to 172.22.110.13 sending request ...
Nov 6, 2012 2:44:23 PM Waiting for response ...
Nov 6, 2012 2:44:23 PM Downloading jlu$20linux_3.9.1_english_livetri.zip to /tmp/1352205863403/jlu$20linux_3.9.1_english_livetri.zip ...
Nov 6, 2012 2:44:23 PM Connecting to 172.22.110.13 via HTTP ...
Nov 6, 2012 2:44:23 PM Connected to 172.22.110.13 sending request ...
Nov 6, 2012 2:44:23 PM Waiting for response ...
Nov 6, 2012 2:44:23 PM Downloading avenge$20microdefs25$20savcorp10$20linux_microdefsb.oct_symalllanguages_livetri.zip to /tmp/1352205863403/avenge$20microdefs25$20savcorp10$20linux_microdefsb.oct_symalllanguages_livetri.zip ...
Nov 6, 2012 2:44:23 PM Connecting to 172.22.110.13 via HTTP ...
Nov 6, 2012 2:44:23 PM Connected to 172.22.110.13 sending request ...
Nov 6, 2012 2:44:23 PM Waiting for response ...
Nov 6, 2012 2:44:23 PM 
Nov 6, 2012 2:44:23 PM The Java LiveUpdate session has completed successfully.
Nov 6, 2012 2:44:23 PM Return code = 0
Nov 6, 2012 2:44:23 PM 
============================================================
<IdsJluCommandLine><[ -p Avenge MicroDefs25 SavCorp10 Linux -v MicroDefsB.Oct -l SymAllLanguages -t HubDefs -z 121018002 ] [ -p Avenge MicroDefs25 SavCorp10 Linux -v MicroDefsB.Oct -l SymAllLanguages -t CurDefs -z 121104006 ] [ -p Avenge MicroDefs25 SavCorp10 Linux -v MicroDefsB.CurDefs -l SymAllLanguages -t CurDefs -z 121104006 ] >
<IdsJluCommandLineCharacterSet><UTF-8>
<IdsPVLListing1>
<IdsPVLListing2>
<IdsJluCommandLineAddedJluToSession>
<IdsJavaVersion><1.6.0_37>
<IdsJavaLiveUpdateVersion><3.9.1><18>
<IdsProductInventoryParsedDefault></2Fetc/2FProduct.Catalog.JavaLiveUpdate>
<IdsPVLListing3>
<IdsPVLListing2>
<IdsMaxSize><maxZipFileSize><614400>
<IdsMaxSize><maxTriFileSize><10485760>
<IdsMaxSize><maxPackageSize><734003200>
<IdsMaxSize><maxPackageContentSize><734003200>
<IdsEnableIPv4PreferenceNull><enableIPv4Preference>
<IdsJluSyncCheckCurrentSession>
<IdsJluSyncCheckPort><27139>
<IdsJluSyncCheckActive>
<IdsJluSyncCurrentSessionActive>
<IdsDownloadMsg><minitri.flg></2Ftmp/2F1352205863403/2Fminitri.flg>
<IdsHttpConnectionMsg2><MAILRELAY><7070><HTTP>
<IdsHttpConnectedMsg><172.22.110.13>
<IdsHttpWaitingMsg>
<IdsHttpReceivingFileMsg>
<IdsTransferCompleteMsg><4><65000>
<IdsDownloadMsg><avenge$20microdefs25$20savcorp10$20linux_microdefsb.curdefs_symalllanguages_livetri.zip></2Ftmp/2F1352205863403/2Favenge$20microdefs25$20savcorp10$20linux_microdefsb.curdefs_symalllanguages_livetri.zip>
<IdsHttpConnectionMsg><172.22.110.13><HTTP>
<IdsHttpConnectedMsg><172.22.110.13>
<IdsHttpWaitingMsg>
<IdsDownloadMsg><jlu$20linux_3.9.1_english_livetri.zip></2Ftmp/2F1352205863403/2Fjlu$20linux_3.9.1_english_livetri.zip>
<IdsHttpConnectionMsg><172.22.110.13><HTTP>
<IdsHttpConnectedMsg><172.22.110.13>
<IdsHttpWaitingMsg>
<IdsDownloadMsg><avenge$20microdefs25$20savcorp10$20linux_microdefsb.oct_symalllanguages_livetri.zip></2Ftmp/2F1352205863403/2Favenge$20microdefs25$20savcorp10$20linux_microdefsb.oct_symalllanguages_livetri.zip>
<IdsHttpConnectionMsg><172.22.110.13><HTTP>
<IdsHttpConnectedMsg><172.22.110.13>
<IdsHttpWaitingMsg>
<IdsJavaSessionSuccess>
<IdsJavaSessionReturnCode><0>
============================================================
 
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Mick2009's picture

This may be wrong, but have you double checked your path in the conf file?

The failed connection from JLU log is looking for dclinux directory:

... /dclinux/minitri.flg from server

 

The ftp lists the contents of the root directory of 172.22.117.11 instead of a /dclinux/ subdirectory or virtual directory. 

Name (172.22.117.11:root): ftpuser
331 Password required for ftpuser.
Password:
230 User logged in.
Remote system type is Windows_NT.
ftp> ls

With thanks and best regards,

Mick

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stratus's picture

Thanks for the answer. When I describe the distribution center in Live Update Administrator where resides in DMZ btw I put details for Location name:secsrv Hostname/IP Adress: 172.22.117.11 and root directory: dclinux. 

Is that something wrong in that? Should I write something else?

In the same directory ( dclinux ) I put updates for my Exchange 2010 Anti Spam & Anti Virus Symantec Mail Security for Exchange. product. Do you think that there is a problem with that?

 

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Mick2009's picture

I have seen similar issues solved by leaving "root directory" blank.  Here's an article that may have some tips:

Troubleshooting "Connection Failed" Messages when Configuring LiveUpdate Administrator 2.x Distribution Centers
http://www.symantec.com/docs/TECH176188 
 

Give it a try without the dclinux in the URL:

hosts/0/url=http://172.22.117.11/

 

In the same directory ( dclinux ) I put updates for my Exchange 2010 Anti Spam & Anti Virus Symantec Mail Security for Exchange. product. Do you think that there is a problem with that?

No, there's no inherent problem with that at all.  Some companies put update files for every product in the one Distribution Center.  Other companies use many DC's.  (Does SMSMSE update correctly using a client settings file exported from this LUA server?)

With thanks and best regards,

Mick

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stratus's picture

Sorry about that 

In the same directory ( dclinux ) I put updates for my Exchange 2010 Anti Spam & Anti Virus Symantec Mail Security for Exchange. product. Do you think that there is a problem with that?

I was meaning in the same folder!!

If I clearly understood yoy say Give it a try without the dclinux in the URL:hosts/0/url=http://172.22.117.11/

The distribution center I use is UNC path. 
 

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Mick2009's picture

Yep.  Give it a try then post the log from that session.

Nov 6, 2012 11:52:19 AM Connecting to 172.22.117.11 via FTP ...
Nov 6, 2012 11:52:19 AM Connected to 172.22.117.11
 

That definitely looks like it's trying via FTP..... (?)

With thanks and best regards,

Mick

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stratus's picture

Thank you Mick you were absolutely right. I did not put the DCLinux in the Distribution Center, I created new Liveupdt.hst and Bang it played as a charm.

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Mick2009's picture

Excellent news, Stratus!  Glad to help.  &: )

 

With thanks and best regards,

Mick

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stratus's picture

Hi Mick2009

With the same process but this time trying to download from the DCLinux directory updates for my

Exchange 2010 Server which has Symantec Mail Security for Microsoft Exchange.

I paste the liveupdate.log to see if you can spot the error and help me find out.

The article I followed is

http://www.symantec.com/business/support/index?page=content&id=TECH96018

to download updates for the symantec product via as well with ftp from my DC 172.22.117.11

 

 
////////////////////////////////////////////////////////////////////////////////
////////////////////////////////////////////////////////////////////////////////
// Start LuComServer
////////////////////////////////////////////////////////////////////////////////
////////////////////////////////////////////////////////////////////////////////
7/11/2012, 10:30:00 GMT -> LuComServer version: 3.3.0.78
7/11/2012, 10:30:00 GMT -> LiveUpdate Language: English
7/11/2012, 10:30:00 GMT -> LuComServer Sequence Number: 20081210
7/11/2012, 10:30:00 GMT -> OS: Windows NT, Service Pack: 1, Major: 6, Minor: 1, Build: 7601 (64-bit)
7/11/2012, 10:30:00 GMT -> System Language:[0x0408], User Language:[0x0408]
7/11/2012, 10:30:00 GMT -> IE 7 Support
7/11/2012, 10:30:00 GMT -> ComCtl32 version: 6.16
7/11/2012, 10:30:00 GMT -> IP Addresses: fe80::81e2:6f4:1b7e:eef9%13, 172.22.117.19
7/11/2012, 10:30:00 GMT -> Loading C:\ProgramData\Symantec\LiveUpdate\Product.Inventory.LiveUpdate
7/11/2012, 10:30:00 GMT -> Opened the product inventory at "C:\ProgramData\Symantec\LiveUpdate\Product.Inventory.LiveUpdate".
7/11/2012, 10:30:00 GMT -> Combined Product Inventory Flags 0, Permanent Flags 0, Permanent Flags Filter 0
7/11/2012, 10:30:00 GMT -> LiveUpdate flag value for this run is 0
7/11/2012, 10:30:00 GMT -> **** Starting a Silent LiveUpdate Session ****
7/11/2012, 10:30:00 GMT -> ***********************        Start of New LU Session        ***********************
7/11/2012, 10:30:00 GMT -> The command line is -s
7/11/2012, 10:30:00 GMT -> EVENT - SESSION START EVENT - The LiveUpdate session is running in Silent Mode.
7/11/2012, 10:30:00 GMT -> Check for updates to:  Product: LiveUpdate, Version: 3.3.0.78, Language: English.  Mini-TRI file name: liveupdate_3.3.0.78_english_livetri.zip
7/11/2012, 10:30:00 GMT -> LiveUpdate is about to launch a new callback proxy process for product SMSMSE Virus Definitions WOW64 with moniker {F92F8A7B-F111-4db7-B145-6C41E7D6AE94}.
7/11/2012, 10:30:00 GMT -> Starting Callback Proxy Worker thread.
7/11/2012, 10:30:00 GMT -> The callback proxy for moniker {F92F8A7B-F111-4db7-B145-6C41E7D6AE94} was successfully registered with LiveUpdate.
7/11/2012, 10:30:00 GMT -> LiveUpdate successfully launched a new callback proxy process for product SMSMSE Virus Definitions WOW64.
7/11/2012, 10:30:00 GMT -> LiveUpdate is about to execute a PreSession callback for product SMSMSE Virus Definitions WOW64.
7/11/2012, 10:30:00 GMT -> The callback proxy finished executing the callback with a result code of 0x0
7/11/2012, 10:30:00 GMT -> The PreSession callback for product SMSMSE Virus Definitions WOW64 completed with a result of 0x0       
7/11/2012, 10:30:00 GMT -> Progress Update: TRYING_HOST: HostName: "Secsrv" URL: "\\172.22.117.11\DCLinux" HostNumber: 0
7/11/2012, 10:30:00 GMT -> Progress Update: TRIFILE_DOWNLOAD_START: Number of TRI files: 0 Downloading LiveUpdate catalog file
7/11/2012, 10:30:00 GMT -> LiveUpdate will download the first Mini-TRI file, liveupdate_3.3.0.78_english_livetri.zip
7/11/2012, 10:30:00 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
7/11/2012, 10:30:00 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "\\172.22.117.11\DCLinux\liveupdate_3.3.0.78_english_livetri.zip", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
7/11/2012, 10:30:00 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "\\172.22.117.11\DCLinux\liveupdate_3.3.0.78_english_livetri.zip", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\liveupdate_3.3.0.78_english_livetri.zip" HR: 0x802A0033
7/11/2012, 10:30:00 GMT -> HR 0x802A0033 DECODE: E_CANT_CREATE_FILE
7/11/2012, 10:30:00 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
7/11/2012, 10:30:00 GMT -> LiveUpdate will check for Mini-TRI file support on the server since the first Mini-TRI file was not available (liveupdate_3.3.0.78_english_livetri.zip).
7/11/2012, 10:30:00 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
7/11/2012, 10:30:00 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "\\172.22.117.11\DCLinux\minitri.flg", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
7/11/2012, 10:30:00 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "\\172.22.117.11\DCLinux\minitri.flg", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\minitri.flg" HR: 0x802A0032
7/11/2012, 10:30:00 GMT -> HR 0x802A0032 DECODE: E_CANT_CREATE_FILE_ACCESS_DENIED
7/11/2012, 10:30:00 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
7/11/2012, 10:30:00 GMT -> Progress Update: TRIFILE_DOWNLOAD_END: Number of TRI files: "0"
7/11/2012, 10:30:00 GMT -> Progress Update: TRIFILE_DOWNLOAD_START: Number of TRI files: 1 Downloading LiveUpdate catalog file
7/11/2012, 10:30:00 GMT -> LiveUpdate could not find the MiniTri.flg file on the server.  LiveUpdate is entering legacy mode and will attempt to download the full LiveUpdate Catalog file.
7/11/2012, 10:30:00 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
7/11/2012, 10:30:01 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "\\172.22.117.11\DCLinux\livetri.zip", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
7/11/2012, 10:30:01 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "\\172.22.117.11\DCLinux\livetri.zip", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\livetri.zip" HR: 0x802A0032
7/11/2012, 10:30:01 GMT -> HR 0x802A0032 DECODE: E_CANT_CREATE_FILE_ACCESS_DENIED
7/11/2012, 10:30:01 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
7/11/2012, 10:30:01 GMT -> Progress Update: TRIFILE_DOWNLOAD_END: Number of TRI files: "1"
7/11/2012, 10:30:01 GMT -> EVENT - SERVER SELECTION FAILED EVENT - LiveUpdate failed to connect to server \\172.22.117.11 at path \\172.22.117.11\DCLinux via a LAN connection. The server connection attempt failed with a return code of 1814, LiveUpdate could not retrieve the catalog file of available Symantec product and component updates.
7/11/2012, 10:30:01 GMT -> Progress Update: HOST_SELECTION_ERROR: Error: 0x802A0027
7/11/2012, 10:30:01 GMT -> LiveUpdate did not find any new updates for the given products.
7/11/2012, 10:30:01 GMT -> EVENT - SESSION END FAILED EVENT - The LiveUpdate session ran in Silent Mode. LiveUpdate found 0 updates available, of which 0 were installed and 0 failed to install.  The LiveUpdate session exited with a return code of 1814, LiveUpdate could not retrieve the catalog file of available Symantec product and component updates.
7/11/2012, 10:30:01 GMT -> LiveUpdate is about to execute a PostSession callback for product SMSMSE Virus Definitions WOW64.
7/11/2012, 10:30:01 GMT -> ProductRegCom/luProductReg(PID=5128/TID=10868): Successfully created an instance of an luProductReg object!
7/11/2012, 10:30:01 GMT -> ProductRegCom/luProductReg(PID=5128/TID=10868): Path for calling process executable is C:\Program Files (x86)\Symantec\LiveUpdate\LuCallbackProxy.exe.
7/11/2012, 10:30:01 GMT -> ProductRegCom/luProductReg(PID=5128/TID=10868): Destroyed luProductReg object.
7/11/2012, 10:30:01 GMT -> The callback proxy finished executing the callback with a result code of 0x0
7/11/2012, 10:30:01 GMT -> The PostSession callback for product SMSMSE Virus Definitions WOW64 completed with a result of 0x0       
7/11/2012, 10:30:01 GMT -> Successfully released callback {0D7E9ED3-A063-4BB1-B3E6-E826F5D68306}
7/11/2012, 10:30:01 GMT -> LiveUpdate has called the last callback for product SMSMSE Virus Definitions WOW64, so LiveUpdate is informing the callback proxy that it can exit.
7/11/2012, 10:30:01 GMT -> The callback proxy executable for product {F92F8A7B-F111-4db7-B145-6C41E7D6AE94} is exiting with no errors
7/11/2012, 10:30:01 GMT -> ***********************           End of LU Session           ***********************
////////////////////////////////////////////////////////////////////////////////
////////////////////////////////////////////////////////////////////////////////
// End LuComServer
////////////////////////////////////////////////////////////////////////////////
////////////////////////////////////////////////////////////////////////////////
 
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John Santana's picture

Good article !

thanks for sharing.

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

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D@ry1's picture

Hey,

 

Does this installation requires restart?

 

Thanks,

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Mohammad Ashkaibi's picture

To the best of my knowledge and memory, no it won't ask for a restart.

 

-Moh-

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John Santana's picture

Yes that does make sense !

Kind regards,

John Santana
IT Professional

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Please be nice to me as I'm newbie in this forum.

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Chetan Savade's picture

Good Article.

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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