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How To Install Symantec Management Platform 7.1

Created: 12 Dec 2011 • Updated: 29 Mar 2012 | 40 comments
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ziggy's picture
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1.     Summary

This article details the steps I took to install the Symantec Management Platform (SMP) 7.1 on a Windows 2008 R2 SP1 VM, with 8 CPU's, and 16GB Ram.   These steps worked flawlessly for me, but should be reviewed with your architect first to ensure they will work for your environment.  Some steps may be modified based on your requirements, so please keep that in mind when reading through this article.

 

2.     Configure OS

2.1.    Enable AD browsing.

2.2.    Add the following users to the Administrators group on the server.

·         You (your adm account, as the installer)

·         Altiris Application Identity (service account)

2.3.   Optional: Modify the User Account Control settings

2.3.1.Click Start | Control Panel.

2.3.2.In Control Panel, click User Accounts.

2.3.3.In the User Accounts window, click Change User Account Control Settings.

2.3.4.Move the slider down to the bottom Never Notify me when:.

2.4.    Disable the Windows Firewall

2.4.1.Click on Windows Firewall with Advanced Security in the left pane of Server Manager.

2.4.2.Click on Windows Firewall Properties in the right pane of Server Manger.

 

2.4.3.Change the Firewall state to Off on the Domain Profile Tab.

2.4.4.Change the Firewall state to Off on the Private Profile Tab.

2.4.5.Change the Firewall state to Off on the Public Profile Tab.

 

2.5.    Disable IE ESC

2.5.1.Click on Server Manager in the left pane of the Server Manager.

2.5.2.Click on Configure IE ESC in the right pane.

2.5.3.Check Off for the Administrators and Users then click OK.

3.     Install OS Features

3.1.    Install WCF, .NET, IIS

3.1.1.In Server Manager, click on Features in the left pane.

3.1.2.Click Add Feature in the right pane.

3.1.3.Check WCF Activation under .NET Framework 3.5.1 Features and click Next.

 

3.1.4.Click Add Required Role Services in the window that pops up.

 

3.1.5.Click Next.

3.1.6.Check the boxes for the following items, and then click Next

 

3.1.7.Click Add Required Role Services in the window that pops up.

3.1.8.Click Install.

 

3.1.9.When done, review and correct any failures, then click Close.

 

 

5.     Install SMP pre-requisites

5.1.    Download these files, copy them to C:\downloads on the SMP, and install them.  (you may have to create this folder manually)

·      Silverlight from http://go.microsoft.com/fwlink/?LinkID=149156 (Uncheck the Enable Microsoft Update box and complete the install)

            ·     Java from here: http://javadl.sun.com/webapps/download/AutoDL?BundleId=37717

            ·     Flash from here: http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player_ax.exe

            ·     Microsoft Access Database Engine 2010 Redistributable from here: http://www.microsoft.com/download/en/details.aspx?id=13255

            ·     Download SIM from here:

   5.2. Reboot.

 

6.     Install SIM

6.1.    Double-click C:\downloads\symantec_sim_7_x_xx.exe

6.2.    Click No when it prompts you about not finding SQL, which if you followed my SQL install article here, you will be just fine.

 

6.3.    Click Next.

 

6.4.    Checkmark to accept the license terms, then click Next.

6.5.    Click Begin install.

 

6.6.    After it installs click Finish.

 

7.     Install Core SMP

7.1.    When you launch SIM, it may prompt you to update SIM if an update is available.  Choose Update Now and click OK.

 

7.2.    When SIM is done updating, launch it, then change the Filter by: toProduct Type, then change theFilter: to Platform

7.3.    Checkmark Symantec Management Platform 7.1, and then click Next.

 

7.4.    Click Install Documentation and Install Migration Wizard Components… then click Next. (You may checkmark Install Language Support if you like)

 

7.5.    Click to accept the license agreement and then click Next.

 

7.6.    Enter your information and click Next.

(screen omitted)

7.7.    Review the Install Readiness Check.  Click on the Microsoft IIS correction hyperlink labeled Click to automatically install and configure the required IIS Role Services.

 

7.8.    Click Yes when prompted to complete that install.

 

7.9.    Click Check install readiness again and then click Next.

 

7.10.Configure your settings. You may click Send Test Email if you configure your email settings. Then click Next.

 

7.11.Click OK on these two screens when they pop up:

 

7.12.Enter your SQL Server Name, check Use Windows authentication, check Create new and leave the database name as the default Symantec_CMDB and click Next. You can change the default name if you REALLY want to.

 

7.13.SIM will verify the db connection and provide the Installation Summary for your review.  Review it for any errors and rectify them before you proceed to click Begin Install.

 

7.14.Sit back and wait for about 15-30 minutes.

7.15.When done installing, click Next.

 

7.16.Uncheck the Run NS Migration Wizard box and click Finish.

 

8.     Install remaining solutions

8.1.    Click Start |All Programs |Symantec |Symantec Management Console 7.1

8.2.    Click through various menus.  After ensuring there are no issues, return to SIM and select the remaining products you wish to install.

 

9.     Install Licenses

9.1.    Open SIM and install licenses.

9.2.    Click Start |All Programs |Symantec |Symantec Management Console 7.1

9.3.    Click through various menus ensuring there are no issues.

9.4.    Reboot.

 

10.     Install SMP Hotfixes (Optional)

10.1.    Install the Activity Center Hotfix manually (http://www.symantec.com/business/support/index?page=content&id=HOWTO58413 ) until SMP SP2 is released.

10.2.    Install the PCA hotfix manually (http://www.symantec.com/business/support/index?page=content&id=TECH159971 )

10.3.    Mac 10.7 support hotfix was not added as it is to be in SMP 7.1 SP2 (http://www.symantec.com/business/support/index?page=content&id=HOWTO58968 )

Comments 40 CommentsJump to latest comment

Falquian's picture

Amazing article. Thanks for sharing it

Kind regards:

     Falquian

If this post is useful to you, remember to mark it as a solution ;)

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_Travis's picture

Ziggy,

Thanks for taking the time to put together such a detailed article. Could you define step 2.1 Enable AD Browsing. If it isn't to much to ask how about an article with next steps to capturing an image. I am stuck at prepare image for capture. I have successfully performed an SOI, but when I run my job for prepare image for capture and capture image, the status sits at waiting for client to receive task. I'm not convinced that I need a seperate Package Server for it to work properly.

Thanks again for the article!

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ziggy's picture

To all: Enabling AD browsing is NOT required.  I meant to take that out of the document, but oh well.  I did just write how to do that, so once it is published, you may see how to enable AD browsing here: https://www-secure.symantec.com/connect/articles/h...

I don't know about imaging documents yet, but we will see what hte future holds :-)

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Ashish-Sharma's picture

Amazing article

Thanks In Advance

Ashish Sharma

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andykn101's picture

http://www.oracle.com/technetwork/java/javase/downloads/jre-6u30-download-1377142.html

You only need the 32 bit ('i586') version.

With 7.1 SP2 you can install IE9.

For IT Analytics Office Web components might be required:

http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=22276

And also for IT Analytics Microsoft ADOMD.Net 9.0 (SQLServer2005_ADOMD_x64.msi) installed from:

http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=24793

SIM from the trialware links here:

http://www.symantec.com/business/solutions/solutiondetail.jsp?solid=sol_infrastruct_op&solfid=sol_endpoint_management

It might need updating, the trialware links aren't always the latest version of SIM.

And don't forget to install SIM to the drive you want to install the rest of the Soultions to, D: or E:.

If you run SIM to create an Install Package it will cache all the install files saving download time when you are ready for the full install.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

Connect Etiquette: Please "Mark as Solution" posts that fix your problem.

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ziggy's picture

@andykn101:  Good points.  Looks like my link to SIM got cut off!

  I used the x64 java and it worked great for me (since Windows 2008 R2 is required for 7.1 SP2.  I haven't tried IE9 yet.  I thought it will be supported in the next release?

 I have yet to upload my ITA documnet, which I can confirm your comments about the ADOMD.  The Office Web Components are only needed on workstations that will be doing cube manipulation.

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andykn101's picture

Until recently there was no Flash player for 64 bit browsers so you had to use 32 bit IE for the console (which is still recommended) so I'm not sure how 64 bit Java worked.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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KSchroeder's picture

Nice work Ziggy!  Wish I had this when I built my first 7.1 test box!  I think I was back in the Configuring OS Features window about 10 times to ensure I had everything selected.  This is the kind of documentation that should be in the P&I Guide!

Thanks,
Kyle
Symantec Trusted Advisor

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SMP-n00b's picture

Excellent article mate! Thanks! Will help us n00bs a lot wink

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berta60's picture

find out for yourself how this product can make a diffence. try it you'll love it!

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Milan_T's picture

Thanks for sharing it

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UFO's picture

Impressed with the work done with this article. This is useful step-by-step guide. For me it lacks some explanations on why should be some options enabled/disabled during the installation. e.g. "Uncheck the Enable Microsoft Update box and complete the install" in step 5.

anyway, putting this to my Favorites!

STS: DLP

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andykn101's picture

at writing compatible code.

So an update to Silverlight could easily break the Console.

And anyway, in a proper managed environment you'd only put updates on under change control, having tested them on your pre-production system, not the day Microsoft release them.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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UFO's picture

Putting updates under control does make sense.

I have another question then. Since SMP is core for any solution from IT Management Suite it is clear that it (SMP = Notifcation Server) should be installed for any of these solutions. Question is: What About Site Server(s)? Are those separate installations or are they some kind of agents on existing servers?

STS: DLP

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andykn101's picture

Once the base Symantec Management Agent is installed on any computer meeting the pre reqs (XP can run some site services) you can use Sites in the NS to install the Site Services of your choosing (Package Service, Task Service, Deployment Service, OOB Service).

You can install Site Services on the Notification Server itself, which is always a Task Server.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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UFO's picture

Am I right then, saying that Client Management Suite could be installed on single machine? CMS site server supports 5000 agents (correct me if I'm wrong), but what is minimum requirement to install site server separately (200, 500, ...)?

STS: DLP

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andykn101's picture

see the ITMS Planning guide:

http://www.symantec.com/docs/DOC482

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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Michael Siepen's picture

I'm trying to install symantec management solution. Everything works fine like you described, but the install readiness check complains about crl check. This error seems be normal if you are behind a proxy server or have no internet connection. I tried to disable this check in internet options, I tried to modify the registry and I tried to modify machine.config in .NET Framework, but nothing happens. I don't know how to solve this problem.

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Gunnar K.'s picture

...same here! Even a fix in the machine.config (.NET) didn't solved the Problem. The "AUTO FIX Button" as I read, didn't apear in the Symantec Installation Manager dialog. So, I'm not able to test the Symantec MDM. 

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Network23's picture

I know this is not a solution but I had the same problem last week and symantec support came up with the following:

To enable the Next button if any of the install Readiness checks fail:
Add the key HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\AIM\InstallReadinessCheck\
to the registry. Create a DWord called EnableNextbutton and set the value
 to 1.

Network23

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Gunnar K.'s picture

thanks that worked for me ! Thumbs up !

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VM's picture

Thanks, for sharing. It helps a lot !!!

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Knutix's picture

Looks like it can helps a lot.

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H. Oropeza's picture

Amazing article! Thank you very much!

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faigi's picture

Informative, really useful....

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dfrancis's picture

Had to reload my NS 7.1 server over the weekend and this made a task I was fearing to consume my entire weekend just to install only take a few short hours.  Kudos, Ziggy!

--Dave

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DCOMP's picture

Hi Ziggy,

Thanx for good article.

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ziggy's picture

Thank you all for the positive support and votes.  It is an honor to make it to the front page.  A little bit of an early surprise for you all:

Some of my configuration documents have just been published!  Click the links below for more great information.  I sure hope they help.  Go check them out while they are hot!

https://www-secure.symantec.com/connect/articles/how-configure-symantec-management-platform-part-1

https://www-secure.symantec.com/connect/articles/how-configure-symantec-management-platform-part-2

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H. Oropeza's picture

Congrats, Ziggy! Great work!

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nande1965's picture

Thank you Ziggy.  Excellently done and thanks for sharing.

To Symantec .... this is what your documentation should look like.  Have you ever heard the expression "a picture is worth a thousand words"?  The documentation you publish is horrible compared to the guide added here.  

Alex

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Nene's picture

Hi,

I totally agree with nande1965. Pictures say alot about how to do an implementation most times.

Thank you for this Ziggy. We really appreciate it.

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Besmir Hoxha's picture

very helpful steps

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AlexTomasson's picture

Thank you for making the steps so detailed and easy to follow. I am sure that someone who uses Vista or Windows 7 have to tweak some other settings in order for the installation to be successful. I hope that the reasons for why some settings have to be turned off can be made known because changing these can affect other programs as well.

Alex - swftogif

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Ambesh_444's picture

Thumps up!!!!!

Amazing article its help e a lot...

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

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H. Oropeza's picture

Very grateful for this helpful article!

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Sai's picture

This is the best guide for installing Symantec Management Platform. 

Thank you!

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Scott W. Allen's picture

@ziggy Have you created "How To Install Symantec Management Platform 7.5"  yet?  ;-)

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ziggy's picture

I have not.  I am kinda torn, as it really isn't that much different.  I don't go into hierarchy as we don't use it.  You could (almost) just use this guide, but who knows what the future holds?  I might write one?

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Scott W. Allen's picture

How about a variation? Where you describe how to bring up a 7.5 environment, with a new server, when you are already in a 7.1 environment? How do we migrate? That would be really useful to me and others!

Thanks!

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