Symantec Endpoint Protection Manager
Windows 2008 Server Operating System.
You have found that your Embedded database services are not starting. You tried running upgrade.bat and it did not help. Restarted the server, still no Luck. Then after checking the logs (scm server0.log and catalina.out) you see a couple of errors that it's not able to locate the Embedded database. In the Event Viewer your seeing errors like Assertion failure. You do not have an database backup's but you do have your Recovery Files in the Server Private Key backup Folder.
1) Uninstall the existing SEPM by going to Add/Remove or Programs and Features in Control Panel
You can remove the existing database as it’s of no use, Although if you may like you can keep the backup if it’s good.
And Finally Remove
Once the removal process is completed, It’s advised that you reboot the machine, For those who cannot it would still be fine if your able to get through the re-install as well.
Now the Re-install process:
Make sure that you have a fresh copy of 12.1 RU1 Downloaded , extracted and ready.
Open the SEPM Folder and run the Setup.exe
A New Wizard would be launched , click Next and then Accept the Terms and then on the Third Page you would be given option to change the installation path from the existing Drive to another Drive.
And now Install.
Once this Wizard is completed, Another Wizard i.e. Management Server Configuration Wizard would be launched.
As you can see in the Above screen shot the recovery file from the Server private key backup is picked up automatically.
This Recovery file is the key file to get your clients back on the SEPM.
Select the best choice and click next.
Select the option of Install My First Site and Click next.
All the Ports remain as default ones.
Only the first part of the details need to be filled if you’re a direct employee.
Another Important thing to be noted here is: The PASSWORD. The password that you would be creating here would be the DBA and the SEPM console password and it cannot be reset when you use resetpass.bat, Resetpass.bat is only meant for resetting the SEPM console password.
The Encryption password is another thing that gets picked up automatically from the recovery file.
And now finally the database Creation Starts
As soon as the database creation is completed, You would get the following screen allowing you to launch the SEPM and that completes the Disaster Recovery process and as soon as you login into SEPM, you would see all your existing clients coming back.