The Symantec Endpoint Protection Support Tool is a standalone executable used for a number of different support, diagnostic and malware troubleshooting purposes. The SEP Support Tool is typically run locally interactively. This document will introduce the idea of running the SEP Support Tool remotely across the network.
The challenge of Multiple System Remote Diagnostics
In the ongoing effort to combat the malware deluge, companies are occasionally faced with the task of running the SEP Support Tool on multiple machines across the network. In some instances, due to the number of systems involved or simply due to time constraints, some companies find themselves tasking IT personnel to manually Remote Desktop to a machine and upload the SEP Support Tool utility and execute it interactively. Often this is not a burdensome issue when the task needs to execute on a single system, once a week or once a month or once a year. On the other hand, some customers want to run the SEP Support Tool utility more frequently and they wish to know a way to automate the task of upload, execution, and retrieval of the results. This document attempts to answer that need.
Some organizations already possess the capability to remote deploy software with their software management system; for those customers this document may only serve as an exception process. This process is especially useful when task creation in software management systems is out of the question due to the small number of machines involved or deployment package development time constraints. Organizations that do not possess an endpoint management or software delivery system can benefit from this alternative remote SEP Support Tool data collection solution.
Hope someone finds this useful.