1. Open Regedit
2. Go to HKEY_CLASSES_ROOT\Installer\Products\
3. Search for symantec
4. If you find any entry related to Symantec Endpoint Protection, make an export of the full hive then delete it:
5. Follow the same search/export/delete process for the following locations :
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
5b. At this stage, there should not be anymore SEP entry into Add/Remove Programs
6. Delete HKEY_LOCAL_MACHINE\SOFTWARE\Symantec (or HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec on 64 bits machine), after exporting it
(ATTENTION : TO DO ONLY IF SEP IS THE ONLY SYMANTEC PRODUCT INSTALLED)
7. Delete C:\Program Files\Symantec (or C:\Program Files (x86)\Symantec on 64 bits machine)
8. Delete C:\Documents and Settings\All Users\Application Data\Symantec (or C:\ProgramData\Symantec on post-Windows 2003/XP machines)
9. Use CleanWipe once again
So Vijay, why are you talking about msi code?
Regards,
Shulk
Is deletion of Registry keys is the right way?
Hello John, FRom what I know about msi installer, if you are unable to uninstall from Control Panel, it wouldbe difficult to remove it from msi code.
Also Symantec has a public KB article on this since long time.
The purpose of this article is to allow you to manually remove SEP "Add/Remove Programs" entry throught registry, when SEP uninstall is failing using Add/Remove Programs.
NOTE: CleanWipe would try to uninstall SEP using MSI package if SEP is still available into Add/Remove Programs. However, it may fails if MSI package is not reachable for any reasons (registry key issue, package missing, etc.), then it can run into an install/uninstall loop. Removing "Add/Remove Programs" entry manually allow you to prevent this problem.
Login with Administrator rightes and go control paneal and select Symantec and click on remove
once symantec get uninstall the go 'C' drive or symantec get instelled drive program files delete symantec folder and go to common files and delete the symantec folder and go to document and settings all user application data and delete the symantec folder and
delete the live update in control paneal and restart the machine and install the new version with latest update.