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How to Reset Symantec Endpoint Protection Manager Console password in SEP 12.1

Created: 21 Aug 2013 • Updated: 30 Jun 2015 | 9 comments
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Mithun Sanghavi's picture
+11 11 Votes
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For one reason or another you might come into a situation were you are unable to login to the Symantec Endpoint Manager Console, Symantec provides a tool that helps to reset the admin password, this tool is placed by default in the SEP Manager installation folder which means you are required to have physical access to the OS  on which the SEP Manager is installed. in this guide i am going to walk you through resetting the admin password.


NOTE: Resetpass.bat is no longer provided by Technical Support and is not recommended/supported at this point.

Check these Articles:

Resetting a forgotten Symantec Endpoint Protection Manager password

Setting up authentication for administrator accounts

NOTE: Symantec Endpoint Protection 12.1 Release Update 1 Maintenance Patch 1 (RU1 MP1) or greater does not use resetpass.bat and it has been removed from the Tools directory.

If you have system administrator access rights for a site, you can allow your administrators to reset passwords. A password is reset by sending an email that contains a link to activate a temporary password.

Note: You can use this method to reset a password only for the administrator accounts that authenticate by using Symantec Management Server authentication. This method does not work for any administrator accounts that authenticate by using either RSA SecurID authentication or directory authentication.

Note: A temporary password can be requested only once per minute from a single Symantec Endpoint Protection Manager console.

For security reasons, entries are not verified on the server. To check whether the password reset was successful, you must check the administrator email.

If a mail server is configured, the mail server is used to send the email. If the email cannot be sent for any reason, the SMTP service is used to send the email. We recommend that you configure a mail server .

To reset a forgotten password

1. On the management server computer, click Start > All Programs > Symantec Endpoint Protection Manager >Symantec Endpoint Protection Manager.

2. In the Logon screen, click Forgot your password?


3. In the Forgot Password dialog box, type the user name for the account for which to reset the password.

4. Click Temporary Password.

Additional Information:

You might come into a situation were you are unable to login to the Symantec Endpoint Manager Console and in extreme cases, you do not remember the Email address which has been set within Symantec Endpoint Protection.

To find out recipient email address with the help of following steps:

1. Navigate to C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\etc

2. Open file with the help of Notepad.

3. You will find following entry:


In this example is the recipient email address.

4. Check the inbox of specified email address. 

If there is not any specific email address then need to reset the password using resetpass.bat file from either of the Earlier version of SEP setup (if you have any) 

Check this Article below and Learn how to save login credentials, Set the banner and recover login password via email

To Receive resetpass.bat file, you could log a case with Symantec Technical Support.

How to create a new case in MySupport


Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000

Comments 9 CommentsJump to latest comment

Sachin Sawant's picture

Hi Mithun,

Nice and simple for us.

Thumbs up for your post!!!!

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Rao's picture

1 up for being precise.

Thanks and Regards,


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IT-ant's picture


I can't find the "resetpass.bat", see the screen shot below:

I double check the email address, it's correct, but I didn't receive reset email.


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ℬrίαη's picture

Was removed in 12.1. You need to call support to get it.

Click the "Mark as solution" link at bottom left on the post that best answers your question. This benefits admins looking for a solution to the same problem.

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IT-ant's picture

I fixed it my self. The password the correct.

Password doesn't work because I added a 2nd NIC. Now, I take 2nd NIC off, password work again.

So, here's new question for Symantec: How could I add 2nd NIC without problem.

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vian's picture

Its not working for me?

Can someone help? i try ressetpass.bat its failed try to recover by email address its failed too!!

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DanielMartins's picture

the file donst existe.

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dhinze's picture

Would modifying the address in the change the address in which the email it is sent to? I've been trying to reset the admin password only to discover in this config file that the domain is incorrect. If not, is my only recourse to do a disaster recovery on 12.1.6?

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