How to restore network connectivity if cleanwipe tool removes the network card drivers
Updated: 06 Aug 2009 | 13 comments
Issue - Cleanwipe tool has been used to remove a corrupt install of SEP client or SEPM and the system loses network connectivity.
Cause - The Cleanwipe tool has corrupted or partially removed the network adapter drivers.
Solution - On the affected system,
o Right - click My Computer icon on the desktop and click Manage
o On the Computer Management snap-in, click Device Manager
o Expand Network adapters in the right pane
o You may see a yellow exclamation mark next to the network adapter in question
o Right click on the network adapter and click uninstall
o After the drivers are uninstalled, reboot the system
oThe system will automatically detect the network adapter hardware and install the drivers
o The client should regain the network connectivity.
Note - Windows will automatically install the drivers for the on-board network adapter. In case of an add-on network adapter card, the drivers need to installed from the hardware manufacturer's CD.
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Comments
A Great Fix...
I complete Agree with Amol.
However, You are not ready for the same, try the below steps....
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3
Follow me on Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helped yo
I was stuck without network
I was stuck without network connectivity but your no.1 solution worked for me. Thank you very much, Mithun.
Shuji
Hi, Below are registry
Hi,
Below are registry location from here you have to look for.
Backup registry, then remove the following registry keys:
HKLM\SYSTEM\CurrentControlSet\Services\Teefer2
HKLM\SYSTEM\CurrentControlSet\Enum\Root\SymC_Teefer2
HKLM\SYSTEM\CurrentControlSet\Enum\Root\SymC_Teefer2MP
Reboot the computer.
Once this is done, check if you are able to connect the computer to the network.
If not then install SEP with all features(AntiVirus/AntiSpyware, Proactive Threat Protection and Network Threat Protection)
After doing this you should be able to get network connection back.
Thanks & Regards,
Mudit Kumar
after removing the driver
after removing the driver from the device manager, you can try clicking the refresh button if you are in a hurry, so you may not need to reboot the system.. then detection of the said hardware will automatically loaded by windows...
Why does symantec provide a
Why does symantec provide a tool which will do such disaster. This scares me ! Should i ever used Cleanwipe on my production servers? I guess not.
But i dont see a proper explaination why does Cleanwipe break the nic.The steps above are the damage control but why the damage.
The cleanwipe tool is not
The cleanwipe tool is not supposed to be run through an RDP session on any machines. However, most of the customers do that and that might break the NIC drivers.
That is when this article will come to your rescue.
Thanks :-)
Regards,
AMOL BHOSALE
SCTS, MCP
Ah of course. Since you KNOW
Ah of course.
Since you KNOW this, why the F*(@ would you not mention it when running the tool?
I hate your software.
Worse than a virus
I've tried everything, but Symantec has turned this laptop into a paperweight. In 15 years, I have never had to wipe a hard drive because of a virus, but it looks like I will because of Symantec. My company will not be renewing anything with Symantec ever again. Goodbye.
Avoid Cleanwipe
I can't even get a Sprint broadband card to work now. All network communications are dead. Congrats Symantec, you've killed my laptop. I guess the good news is that with no connectivity, I can't get any viruses.
Time to wipe and then throw a spare Bitdefender license on. Used them for years with no laptop destruction. And it can actually be uninstalled just by using Add/Remove Programs. No deadly special removal program needed. Puts them light years ahead of the competition.
Hope in next release of
Hope in next release of cleanwipe Symantec will fix this
ref: https://www-secure.symantec.com/connect/idea/sep-r...
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
Glad to have CleanWipe and other Unsupported tools
I have used CleanWipe many times and provide it to our server techs and our desktop techs. I even use it as a preparation step in building all of my SEPMs.
The instructions for it begin with :
1. Copy the CleanWipe folder to the target computer.
It comes with a warning to use CleanWioe as a last resort. I would far rather have the tool and take a risk than to have to ever do a completely manual uninstall of SEP.
The purpose of CleanWipe is that 99.9+% of the time it will save you hours of either
1. manually uninstalling SEP (can take hours if you try to delete every reg key)
2. rebuilding the box.
I always paste it to the target and run it locally.
Please do not post abusive comments.
Regards
John
the fact is we shouldnt need
the fact is we shouldnt need to use a tool like this.
tried to get it via your support but you refused as you have lost our key or something.
now the webserver cannot be seen by any other machines.
i cannot wait to get rid of the rest of this nasty, badly written software.
so much better FREE s/w that the POS that synamtec keeps selling.
can anyone suggest what
can anyone suggest what isthesolution tothis problem ?
I have run Cleanwipe and then now the PC cannot even connect tothe network at all ?
no IP address assigned and no ipconfig info at all ?
/* Infrastructure Support Engineer */
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