The Advanced Incident Form in ServiceDesk will allow you to save an incident as a template, to reduce the time needed to log common incidents. In most cases, this will only save the template for the user who created it. To allow that template to be used by others, you can uncheck the checkbox called "User Only Template". Once this is done, anyone with permission to access the Advanced Incident form will be able to access the template for use.
Here is a screenshot detailing this:
No?
Tks..!
Hey Rex
You found a mean to share templates only with goups?
[ ]'s
Is there a way to share templates only with individuals or groups?
Does anyone know how to secure the template so that it cannot be easily overwritten, except by an Administrator?
Larry