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How to view the SMP/Altiris agent diagnostics when the systray icon is hidden

Created: 22 Mar 2011 • Updated: 23 Feb 2012 | 2 comments
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BBishop's picture
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Issue:

I have often wanted to be able to view the agent diagnostics windows when the client tray icon is hidden.  And I always heard it wasn't possible.  So I searched and I didn't find anything.

So I did a bit of testing and I found the following method for v.7 agents.  Let me know if it works for you.

Resolution:

From the command prompt run the following command lines for the indicated pages

Accessing the Agent Diagnostics Pages when the tray icon is hidden
Function Commandline
Diagnostics Window AeXAgentActivate.exe {E8B8B9D4-A461-4E19-
9F14-B72E5110F631}
Network Diagnostics Window AeXAgentActivate.exe {1D588FDC-D1DA-40DD-
99F7-D43D161F043E}

These should get you to any tab/page you want.

If you can't remember the Guids (neither can I ;-) or you can't get to the web to copy them, you can find them in the registry at:

HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Altiris Agent\Plugin Objects\Sheets\{E8B8B9D4-A461-4E19-9F14-B72E5110F631}

HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Altiris Agent\Plugin Objects\Sheets\{1D588FDC-D1DA-40DD-99F7-D43D161F043E}

P.S.  Remember to register the diagnostics dll (regsvr32 c:\"program files\altiris\altiris agent"\aexagentdiagnostics.dll) before trying to access these pages or it won't work.

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Falquian's picture

Hi, BBishop:

Tested succesfully under 7.1 SP2.

Thanks a lot for providing these little secrets :D

Kind regards:

     Falquian

If this post is useful to you, remember to mark it as a solution ;)

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kmonahan's picture

Successfully tested under 7.5 SP1 and thanks for the tip.

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