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Knowledgebase Articles for Liveupdate Administrator (LUA)

Created: 17 Aug 2013 • Updated: 03 Feb 2015 | 13 comments
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SebastianZ's picture
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This article presents an introduction to publicly available solutions and knowledge-base for Symantec Liveupdate Administrator (LUA) product - latest  available LUA version is 2.3.4. KB listing has been split in several categories to allow you for fast browsing and search of interesting topics. Both Symantec official KB resources and Symantec Connects resources have been included.

In the attachments section you can find the .pdf documents of the Symantec LiveUpdate™ Administrator User's Guide.  This "knowledgebase" article will be updated as soon as any new information regarding LUA is being published or any new version of this software is released.


About LiveUpdate Administrator (from Symantec LiveUpdate™ Administrator User's Guide)
LiveUpdate Administrator is an enterprise Web application that allows you to manage updates on multiple internal Central Update servers, called Distribution Centers. Using LiveUpdate Administrator, you download updates to the Manage Updates folder, and then send the updates to production distribution servers for Update clients to download, or to testing distribution centers, so that the updates can be tested before they are distributed to production. You can download and distribute updates on schedule, allowing you to create a low maintenance, reliable system that can be set up once, and then run automatically. Updates can also be manually downloaded and distributed as needed.

Updates are downloaded from an external site to an internal LiveUpdate Administrator server. From there, the updates can either be sent immediately to a production distribution center to be downloaded by Update clients, or sent to a testing center, so that the updates can be tested. Once the updates have passed your testing requirements, they are sent to the production center, on a schedule you determine.

Important notes about the product:

  • LUA 2.3.0 and previous releases utilize versions of PostgreSQL which have reached end of life.  All customers using previous versions of LUA are advised to migrate to latest LUA as soon as possible.
  • Vulnerability CVE-2012-0304 affects Symantec LiveUpdate Administrator version 2.3.1 and prior  - Recommendation: Update to LUA version or higher. Reference:

SYMC12-009 - Security Advisories Relating to Symantec Products - Symantec LiveUpdate Administrator 2.3 Insecure File Permissions


  • LUA 2.3.2 includes a new feature for Enabling Automatic Symantec Product Catalog Updates - please check TECH201472 for reference
  • In order allow LUA to provide your SEP 12.1 RU2/RU3 clients/SEPM with definitions please update your Product Catalog and select the definitions for SEP 12.1 RU2 (those definitions are being used as well by the RU3 product). SEP 12.1 RU4 client will require RU4 content to be selected in the product catalog (
  • Vulnerabilities CVE-2014-1644 and CVE-2014-1645 affect LUA version 2.3.2 and prior - Recommendation: Update to LUA version or higher. Reference:

SYMC14-005 - Security Advisories Relating to Symantec Products - Symantec LiveUpdate Administrator Unauthenticated/Unauthorized Account Access Modification and SQL injections

  • Export/Import workflow of configuration settings has been changed for LUA 2.3.0, LUA 2.3.1, LUA 2.3.2 migrations to 2.3.3 and involves additional manual steps. Earlier workflow as described in no longer applies for migrations from earlier versions to 2.3.3 but is still valid for recovery or re-installation of the same LUA version. For reference see the Liveupdate Administrator Guide_2.3.3.pdf on pages 39-42.
  • The LiveUpdate Administration Utility (LUAU) 1.5.x has reached the end of life on January 5th, 2015. Users of this application should migrate to the current version of LUA 2.x in order to receive support.
  • Support for Windows Server 2012 has been added in version 2.3.4



How to obtain the latest version of Symantec LiveUpdate Administrator (LUA) 2.x

What's new in LiveUpdate Administrator 2.x

System Requirements for LiveUpdate Administrator 2.1 (LUA 2.1)

System Requirements for LiveUpdate Administrator 2.2 (LUA 2.2)

System Requirements for LiveUpdate Administrator 2.3 (LUA 2.3)

System Requirements for LiveUpdate Administrator 2.3.1 and 2.3.2

LiveUpdate Administrator 2.3.x: Release Notes


Best Practices for LiveUpdate Administrator (LUA) 2.x
About Symantec Endpoint Protection 12.1 RU4 Definitions in LiveUpdate Administrator 2.x new2.jpg

When to use LiveUpdate Administrator?

LiveUpdate Administrator 2.x and Symantec Endpoint Protection Manager on the same computer

Is it Supported to Configure Unmanaged Symantec Endpoint Protection Clients to Update from LiveUpdate Administrator 2.x rather than the Symantec Endpoint Protection Manager?

About Updating the Symantec Product Catalog in LiveUpdate Administrator 2.x

About Installing LiveUpdate Administrator 2.x on a Windows XP, Windows Vista or Windows 7 Operating System


How to configure Apache web server as HTTP Distribution Center for LiveUpdate Administrator?

How to understand the file extensions of Symantec Endpoint Protection 11 updates in LiveUpdate Administrator 2.x

Installing and Configuring LiveUpdate Administrator (LUA)

LiveUpdate Administrator 2.x installation walk through

How to backup and restore LiveUpdate Administrator (LUA) configuration in LUA 2.3

How much hard disk space is consumed by LiveUpdate Administrator 2.x for content updates?

How To Determine the Corresponding Product for a LiveUpdate Administrator 2.x File

LiveUpdate Administrator 2.x: What product selections are needed for specific versions of Symantec Endpoint Protection?

Type of files and extensions associated with definitions in LiveUpdate Administrator 2.x with Symantec Endpoint Protection 12.1

Configuring LiveUpdate Administrator (LUA) to download updates from another LUA Server

Updating downloads in an internal LiveUpdate Administrator 2.x Server using the downloads from an external LiveUpdate Server

How to distribute definition content from a LiveUpdate Administrator 2.x (LUA 2.x) server to an isolated network.

How to configure a LiveUpdate Administrator 2.x Distribution Center to use the UNC protocol

How to configure a Windows Server 2008 as a Distribution Center for LiveUpdate Administrator 2.x content

HOW TO change the LiveUpdate source of an unmanaged Windows Symantec Endpoint Protection 12.1 Client


LiveUpdate Administrator version 2.3.3 installer reports no errors but LUA PostgreSQL service is not installed

Unable to view Clu-Prod using a Web Browser in latest version of LiveUpdate Administrator

LiveUpdate Administrator fails to authenticate to proxy servers during content download

>LiveUpdate Administrator 2.x (LUA 2.x) returns the message "No Updates are currently available for the products selected in this schedule" when attempting to download new updates.

How to safely delete a LiveUpdate Administrator 2.x Distribution Center

What to do if you have Manually Deleted Files from a LiveUpdate Administrator 2.x Distribution Center?

Moving LiveUpdate Administrator 2.x content to different folders or disk volumes

Verifying LiveUpdate Administrator 2.x Purge Operations

LiveUpdate Administrator 2.x Retains Older Symantec Endpoint Protection for Macintosh Hub definitions

LUA 2.3.x no Longer downloads new content as different symptoms when using bluecoat proxy server
Some LiveUpdate Administrator 2.x Servers Fail to Provide Symantec Endpoint Protection 12.1 RU2 Definitions new2.jpg

LiveUpdate Administrator 2.x Download tasks fail at 98% or 99%, "Failed to commit and move updates" - "a different object with the same identifier value was already associated with the session" new2.jpg


How to Collect Troubleshooting Information from LiveUpdate Administrator 2.x

How to Export the LiveUpdate Administrator 2.x Server Event Log

Exporting Client Settings for Windows and Java LiveUpdate Clients from the LiveUpdate Administrator 2.x


LiveUpdate Administrator 2.2 Performance Tuning

Tuning LiveUpdate Administrator 2.x's PostgreSQL Database


Configuring Symantec Mail Security for Domino to Update from an internal LiveUpdate Administrator 2.x Server

About updating Brightmail Antispam definitions from LiveUpdate Administrator 2.x or other local repository server

Distributing virus definitions for Symantec Mail Security for Microsoft Exchange (SMSMSE) via LiveUpdate Administrator 2.x.

How to use LiveUpdate Administrator 2.x with Symantec Security Information Manager 4.5, 4.6, 4.7 and SSIM Event Collectors

Updating Symantec Mobile Security 7.2 Devices from an Internal LiveUpdate Administrator 2.x Server

Updating Windows Mobile Devices from an Internal LiveUpdate Administrator 2.x Server



LiveUpdate Administrator 2.3 Vulnerability - Please Upgrade!

Managing LiveUpdate Administrator 2.x Space Usage.

LiveUpdate Administrator 2.x Server Connection Recommendations

A Helpful LiveUpdate Administrator 2.x Analogy

LiveUpdate Administrator: Product Selection Guide

How Big are Current Symantec Endpoint Protection Definitions?


LiveUpdate Administrator: How to configure a remote Distribution Center

Installation and configuration of LUA

Configuring Distribution Center in LUA

Group Update Provider v/s Liveupdate Administrator

Using IIS Logs to Check LiveUpdate Administrator 2.x Health

Illustrated Guide to Configuring LiveUpdate Administrator 2.x for SMSMSE 6.5.5


LiveUpdate Administrator: How to configure a remote Distribution Center

Install LUA (Live Update Administrator) and Configure for Symantec Endpoint Protection

LiveUpdate Administrator 2.3: What's New

Comments 13 CommentsJump to latest comment

gepeto's picture

Very good compilation of articles about LUA, well done!

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Marc_Bzh's picture

Great stuff! Thanks.

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Javier I.'s picture

Really good info !

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Mick2009's picture

Many thanks, once again!  &: )

LUA 2.x is a great tool, when used and configured correctly.

With thanks and best regards,


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Rash_M's picture

Grt8 information; padding-right: 27px; margin-right: 3px; font-weight: bold; line-height: 15px; color: rgb(114, 168, 38); text-decoration: none; font-family: helvetica, arial, clean, sans-serif; font-size: 12px; background-position: 100% -60px; background-repeat: no-repeat no-repeat;">SebastianZ ++++yes

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Ambesh_444's picture

thank you SebastianZ for sharing this awesome article.

Good luck for next. Thumbs up for your grand article.

Thank& Regards,


"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

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Fdaniel's picture

Thank you for a good article. I have a question though, if you only download signature content updates for RU4. Will that cover RU2 etc as well? Or do you really need to download the signatures for every version you have out there?

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Mick2009's picture

Hi Fdaniel,

In LUA 2.x, select all the versions of SEP that you have in your organization.  (Don't worry, it will not download the same file multiple times if it is needed by SEP 12.1 RTM, SEP 12.1 RU2, SEP 12.1 RU4 etc)

One sure way, though, to reduce the burden on LUA 2.x serveres is to upgrade all clients in the environment to SEP 12.1 RU4- and then download only its materials.

An article that may help:

About Symantec Endpoint Protection 12.1 RU4 Definitions in LiveUpdate Administrator 2.x 

With thanks and best regards,


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Fdaniel's picture

Thanks Mick2009 for your answer. I didn´t know that. :) I´m guessing there is no issues to choose all releases then.

Upgrade all clients would be awesome but is unfortunately not possible. We have to many clients and different “client solutions” for that.

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Chetan Savade's picture

Helpful collection about LUA.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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Mick2009's picture

Just adding a note: LiveUpdate Administrator 2.3.3 is now available!

Downloading LiveUpdate Administrator

LiveUpdate Administrator 2.3.x Release Notes

With thanks and best regards,


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STHN's picture


I'm confused about the system requirements. I would like to know if Windows Server 2012 R2 is supported.

You can download LUA 2.3.4 now.

Downloading LiveUpdate Administrator

There are release notes stating that Windows Server 2012 is now supportet.

LiveUpdate Administrator 2.3.x Release Notes

In the Getting Started Guide you find only Windows Server 2008 is supportet.

But in the system sequirements fpr 2.3.1 and 2.3.2 list it says:

"Windows 2008 Server (including R2)."

So since with Windows Server 2008/R2 they didn'd explicitly differenciate between 2008 and 2008 R2, I can now assume that it's the same with Windows Server 2012 and 2012 R2.

Does someone have explicit information if Windows Server 2012 R2 is supported or not?

Thank you in advance!

PMCS GmbH & Co. KG - Consulting und Support für Altiris/SEP/EV und andere Symantec Produkte.
Please take the time and mark this post as solution if it solved your problem - thanks!

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ash_user's picture

This is one stop page for all LUA related docs. Thumbs up for the creator of this post.

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