Client Management Suite

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Known Issues in Software Management 7.0 and 7.1, Fixed in Version Information 

Sep 02, 2011 03:24 PM

I've compiled a list of known issues, reported by Symantec customers, for Symantec Software Management in both 7.0 and 7.1.  This list contains the following details:

  1. Defect number - used by Symantec to track the known issue.
  2. Found in Version - This is the version the issue was orginally reported from.
  3. Description - This is the abstract of the issue.
  4. Fixed in Versions - This includes what versions the issue is fixed in. Some issues only contain 7.0 versions, and the issues are typically only found in 7.0 versions. Some contain both 7.0 and 7.1 as the issue was fixed for both versions. Issues found only in 7.1 will only have a 7.1 target version.
  5. KB Article - This is the KB ID of the knowledgebase article that is used to report and update on the issue.

 

Defect Number Found in Version Description Fixed or Targeted Versions KB Article
1853031 7.0 SP1 HF1 User from trusted domain group unable to get list of published software if sw published using trusted domain group 7.0 MR4, 7.1 SP1 TECH45997 
 2008784 7.0 SP2 Managed Software Delivery Policy stops partway through when using Detection Rules that do not have an associated Package or Command Line 7.1 TECH158186
 2008814 7.0 SP2 Dependent Tasks in a Managed Software Delivery Policy not inheriting Managed Delivery Settings > Run > Run As options 7.0 MR2, 7.1 TECH158187
 2010118 7.0 SP2 Check box for a dependency in a Managed Delivery does not save properly if the box is unchecked 7.1 TECH158188
 2012066 7.0 SP2 Deferal time is not working when 1 hours is chosen for result-based action: Reboot 7.1 TECH158189
 2018023,  2019251 SMP 7.0 SP4 HF1 Managed SWD policies will not run following a communications block out without modifying the policies start time 7.0 SP5, 7.1 TECH158190
 2029342 7.0 SP2 "Unknown error. Try again." then requesting Software Portal released Software. 7.0 PF, 7.1 TECH127537
 2035969,  2036452 7.0 SP2 Test Advert Name shown in the details of a Managed Software Delivery Policy 7.1 TECH127469
 2046921 7.0 SP2 HF1 Quick Delivery run setting for Only when a User is logged in not being saved 7.1 TECH127556
 2047231 7.0 SP2 HF1 Using brackets {} in the Alternate Download Location of a Managed Software Delivery the message Enter a proper download location is thrown 7.0 MR2, 7.1 TECH127564
 2052090 SMP 7.0 SP4 HF1 Importing very large packages into the Software Catalog for 7.0 SP4 can fail, or take a very long time 7.1 TECH168508 
 2054340 7.0 SP2 Endless loop with spSWP_GetAllUserManagers results in the users inability to edit software requests in the Manager Portal. 7.1 TECH127633
 2054825 7.0 SP2 HF1 Custom error codes don't display a description when viewing the results in Execution Attempts report 7.1 TECH168510 
 2064469 SMP 7.0 SP4 High hard disk utilization when remediation set to At Next Maintenance window on various languages of Windows 7.0 SP5, 7.1 TECH168512 
 2085530 7.0 SP2 Software Delivery Execution and Status reports do not report on the selected End Date 7.1 TECH168513 
 2087847 7.0 SP2 MR1 User never receives the email notification that the software installation is complete from the Software Portal 7.0 MR4, 7.1 TECH154614 
 2099525 7.0 SP2 MR1 Superseded package uninstall policies being created with LoggedInUser executionContext instead of executionContext defined by MSD policy 7.0 MR4, 7.1 TECH137800 
 2106920 6.2 Cloned SW Portal Settings share backend data which prevents more than one Portal Settings object to work at a time 7.0 MR4, 7.1 TECH168514 
 2115718 7.0 SP2 MR1 Software Portal performance poor or causing timeouts in 7.0 SP2+ 7.0 MR4, 7.1 TECH137766
 2126023 7.0 SP2 MR1 The caller does not have sufficient permissions to delete the specified item (Item: SoftwareExecutionTaskType (a4ce2a63-d100-48ae-a5a8-1fa9b22472d7)):Software Policies cannot be deleted 7.1 TECH139367
 2127505 SMP 7.0 SP4 HF1 Resource id=23 type=6 not found in file C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\smfagent_0411.dll: The specified resource name cannot be found in the image file -2147023082 7.1 SP2 TECH138534
 2135355 ITMS 7.0 MR1 Unable to add File Inventory when using fr-FR as IE Language. 7.1 TECH139091 
 2136364 7.0 SP2 MR1 Unable to delete Software Package resource type if it was referenced by Managed Delivery Policy. 7.1 TECH139287
 2137788 SMP 7.0 SP5 ItemVersionData Table growing very large with Download, Execute, Applicability, and Detection Check statuses from SWM 7.0 MR4 TECH168522
 2150286 7.0 SP2 MR1 Symantec Management Agent and Altiris Software Portal in different paths in start menu 7.1 TECH140493 
 2150354 SMP 7.0 SP5 Targetted Software Inventory not updating when software is removed and no longer detected 7.0 MR5 TECH140512
 2150430,  2152046 SMP 7.1 Managed Software Delivery job is running outside of the scheduled window 7.1 SP1 TECH168523 
 2152072 7.0 SP2 Managed delivery policy is not respecting the maintenance window (in certain configuration). 7.1 DOC1921 
 2167881 ITMS 7.0 MR2 Adding the ability to publish multiple command lines to the Software Portal in Software Management 7.0 - Add Seperate Schedules for Compliance/download and Execution 7.0 MR4, 7.1 TECH141461
 2167902 ITMS 7.0 MR2 Any replication job of a Managed Software Delivery will delete software portal requests 7.0 SWM 7.1 TECH141462
 2168490 ITMS 7.0 MR2 "Power on if necessary (Using WOL, Intel, AMT, ASF)" checkbox in any Managed Delivery policy only uses Wake On Lan and no other technologies. 7.0 MR4, 7.1 TECH141483 
 2175493 ITMS 7.0 MR2 Managed Delivery policies with a task won't save when scheduled "At computer startup" 7.1 TECH142114
 2177665 ITMS 7.0 MR2 Unable to delete Managed Delivery Policies due to associations after published to the Software Portal 7.1 TECH142301
 2187407 ITMS 7.0 MR2 When trying to get new configuration on the Altiris Agent, the following error message appears in the logs: RequestPolicies failed: Invalid XML response from URL http://Servername/Altiris/NS/Agent/GetClientPolicies.aspx (-2147467259) 7.0 MR5 TECH143190
 2194124 ITMS 7.0 MR2 Software Portal won't display available packages using Domain groups, users work fine 7.0 MR4, 7.1 TECH143791
 2202462,  2203280 ITMS 7.0 MR2 Software Portal returns no results for any user from the child domains 7.0 MR4, 7.1 TECH144516
 2202743 ITMS 7.0 MR2 The ampersand character in a Display name is shown as &&; 7.1 TECH144567
 2206417 7.0 SP2 Managed Software Delivery policy fails to execute additional Releases/Tasks after a successful completion of a Release/Task that initiates a Reboot of the system. 7.0 MR4, 7.1 TECH144843
 2209979 ITMS 7.0 MR2 Temp table in portal stored procedure cause poor performance - spSWP_GetSoftwarePublishingItem 7.0 MR4, 7.1 TECH168524 
 2210481 7.0 SP2 MR1 Software Portal performance needs improvment to prevent timing out on logon 7.0 MR3, 7.1 TECH137766
 2218000 ITMS 7.0 MR2 Software Portal - If the direct reports for a manager are added by using the built-in "Domain Users" group the software requests of the users are not displayed. 7.0 MR4, 7.1 TECH142151 
 2218694 ITMS 7.0 MR2 Manager page of Software Portal is broken. 7.0 MR4, 7.1 TECH168527 
 2231927 7.0 SP2 MR3 In large environments Software Publishing Information is extremely excessive for a Managed Software Delivery Policy 7.0 MR4, 7.1 TECH147367
 2236573 SMP 7.0 SP5 QD task execution on client of child NS from parent fails with task timeout error. 7.0 MR4, 7.1 TECH43781 
 2241710 SMP 7.0 SP5 A Targeted Software Inventory with multiple software resources fails on the first resource that is Not Compliant 7.1 TECH148166 
 2247017 ITMS 7.0 MR2 The Software Compliance reports only display information about computers that have reported information, not ones that have not received the policies yet. 7.1 TECH168530 
 2255819,  2260209 7.0 SP2 MR3 Updates of Dependent Software releases are executed under the "LoggedInUser" context. 7.0 MR4, 7.1 TECH157284 
 2258897 7.0 SP2 MR3 The Software Portal appears to query root and other domains when the NS and clients are inside a restricted, untrusted domain 7.0 MR4 PF, 7.1 SP1 TECH152543
 2271344 7.0 SP2 MR3 Window & Interactive tags for uninstall policies created by Superceded software are hard coded to Normal & True 7.0 MR4 PF, 7.1 SP1 TECH153336
 2278494 ITMS 7.0 MR4 Compliance status in Agent UI not changing if Managed delivery policy has been modified 7.1 SP2 TECH153575
 2290425 7.0 SP2 MR1 Unable to delete Software Package resource type if it was referenced by Managed Delivery Policy. 7.0 MR5, 7.1 TECH139287
 2291423 7.0 SP2 MR3 Software Portal - Question marks displayed instead of Russian (Cyrillic) characters in the Comments for A request for unlisted software. 7.0 MR5, 7.1 SP2 TECH157114
 2323457 7.1 Symantec Management Server Error appears on the page when trying to open Managed Software item in Installed Software pane in a new window 7.1 SP1 TECH156652 
 2324300 7.0, 7.1 The default timeout for Quick Delivery Tasks is 30 minutes, which is often not sufficient when the download time is considered - this seriously impacts the Software Portal as this cannot be changed 7.0 MR4, 7.1 SP1 TECH157806
 2330001 SMP 7.0 SP5 cannot remove duplicated software releases because it is impossible to select all the duplicated files in wizard. 7.0 MR5, 7.1 SP1 TECH158356
 2338642,  2339808 7.0 SP2 MR3 French (Fr-fr), Managed Delivery Policy, Advanced options throws a webpage error 7.0 MR4 PF, 7.0 MR5, 7.1 SP1 TECH157288
 2341914 SMP 7.0 SP5 HF1 Rollup v18 wiped out all Managed Software Delivery Policy schedules - Reference 2170757 and 2228466 7.0 MR4, 7.1 SP1 TECH157506
 2343397 SMP 7.0 SP5 Managed Delivery Detection checks run multiple times on a single schedule 7.1 TECH153605 
 2347176 ITMS 7.1 If access to NS using NS Credentials, but logged by another user, failed to create a package using Software Library with error in UI. 7.1 SP1 TECH157834
 2352680 7.1 Standard inventory rules do not have access to native 64bit registry. 7.x - usage issue TECH127689 
2352703 7.1 Standard inventory rules do not have access to native 64bit system folders. 7.x - usage issue TECH127689 
2354535 SMP 7.0 SP5 cannot remove duplicated software releases because it is impossible to select all the duplicated files in wizard. 7.0 MR5, 7.1 SP2 TECH158356
2354635 SMP 7.1 Unable to create an Installed Software Filter in a sub-folder of the "Software Filters" folder 7.1 SP2 TECH158050
2355908 7.1 The default timeout for Quick Delivery Tasks is 30 minutes, which is often not sufficient when the download time is considered - this seriously impacts the Software Portal as this cannot be changed 7.0 MR5 TECH157806
2359190 SMP 7.1 Switching the command-line for a Managed Software Delivery Policy does not get reflected for clients with existing schedules 7.1 SP1 TECH158568
2360212 7.0. 7.1 The "Save As" function does not save the current view, the results are different Working as Designed TECH158650
2360344 7.1 The Software Publishing information for a Software Resource does not replicate down deletions of users and groups on the parent 7.0 MR5, 7.1 SP1 TECH158584
2360978 7.1 Switching the command-line for a Managed Software Delivery Policy does not get reflected for clients with existing schedules 7.1 SP2 TECH158568
2362633 SMP 7.1 SWM 7.1.1434 - 'Computer is available at the exact scheduled time' functionality doesn't work for compliance schedule in Managed Delivery policy 7.1 SP2 TECH159394 
2367025 7.1 Usability in Console Views - When selecting a Managed Software the tab or window to edit the software resource opens in the background, not the forefront. Future Release TECH168560 
2370810 ITMS 7.1 SP1 SWM 7.1.1438 - It's unable to choose command-line containing colon sign with error that data could not be loaded when creating Quick Delivery task 7.1 SP2 TECH168561
2375936 ITMS 7.0 MR2 Unable to update the specified item from the Altiris NS database ---> System.Data.SqlClient.SqlException: Violation of PRIMARY KEY constraint 'PK_TargetFilterResource'. Cannot insert duplicate key in object 'dbo.TargetFilterResource'. 7.0 MR2 PF TECH168562 
2385632 7.0 SP2 MR3 User targeted Managed Policy will lose targets after the first save - 0 resources applied 7.0 MR5 TECH160316
2390095 7.1 When adding a Quick Delivery Task to a Managed Software Delivery Policy the software resource associated with the task is not imported into the policy 7.1 SP2 TECH160636
2390334 7.0 SP2 MR4 MR4 Software Portal Times out in large environments with multiple domains 7.0 MR5 TECH160661
2390409 ITMS 7.0 MR4 2241104 Files to add dialog in the software component screen takes a long time to save - Point-fix created for MR3, now required for MR4 7.0 MR4 PF, 7.1 TECH164860 
2402460 7.0 SP2 MR3 French (Fr-fr), Managed Delivery Policy, Advanced options throws a webpage error 7.0 MR4 PF, MR5 TECH157288
2403203 7.1 Publishing command-lines that do not contain a package does not work within the Software Portal 7.1 SP2 TECH168566 
2403223 SMP 7.1 A Managed Delivery Policy that only includes a Task sends a Compliance Rule status event 7.1 SP2 TECH161656
2407789 ITMS 7.0 MR2 Schedule separators in Software Portal are displayed as HTML tags
  • when requesting published Managed Software Delivery
  • 7.0 MR5 TECH161993
    2415028 ITMS 7.1 SP1 Unable to export Packages or Software Resources with the 7.0 to 7.1 Migration Wizard 7.1 SP2 TECH162754
    2417018 7.0 SP2 MR4 Original target of a SW Policy disappears from the policy when many SW Portal requests are added as targets 7.0 MR5 TECH162975
    2420343 SMP 7.1 Incorrect Company resources merging occurs because of deadlocks during SW Discovery tasks 7.1 PF, SP2 TECH157445
    2428734 SMP 7.0 SP5 When a long running MSD with multiple task execute any policy change causes the task to hang or terminate. 7.0 MR5, 7.1 SP2 TECH168569 
    2431875 ITMS 7.1 SP1 Requested from Software Portal policy is not coming to client if Delta update schedule is set more than 5 minutes 7.0 MR5, 7.1 SP2 TECH168571 
    2434609 ITMS 7.1 SP2, 7.0 MR4 Slow Software Portal opening if user who logs in have huge number of software published 7.0 MR5, 7.1 SP1 TECH168573 
    2438623 ITMS 7.0 MR4 Resource Manager: Missing information in Installed Software 7.1 SP2 TECH168575 
    2442239 ITMS 7.1 SP1 SWM 7.1SP1 Reports: Policies to Include drop down menu bring list of all policies, including localized strings. 7.1 SP2 TECH168577 
    2496443 SMP 7.0 SP5 Cannot create an Installed Software Filter inside a subfolder to the Software Filters folder Future Release TECH168579 

    All information is provided for convenience when reviewing known issues within Software Management. This contains information from both Software Management Solution and the Software Management Framework.

    NOTE! The Fixed in Version Column is provided for tracking purposes. Versions listed that are not yet releases are not a guarantee the fix will be included. It is possible a fix will be deferred to another future release. The information is in no way a statement of commitment to future versions of the Product.

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