Symantec Workflow is an amazing product to build out IT automation. With it's easy-to-use interface, you are able to drag-n-drop automation and user-interaction objects to the Workflow palette. It's pretty amazing. On the surface, Workflow seems pretty simple. But as you build more advanced Workflows, you'll discover that there are quite a few details to consider. These links will get you the "know-how" you need to get started and help you avoid any beginner's mistakes.