Symantec Workflow is an amazing product to build out IT automation.  With it's easy-to-use interface, you are able to drag-n-drop automation and user-interaction objects to the Workflow palette.  It's pretty amazing.  On the surface, Workflow seems pretty simple.  But as you build more advanced Workflows, you'll discover that there are quite a few details to consider.  These links will get you the "know-how" you need to get started and help you avoid any beginner's mistakes.

Videos

• Auto Start Workflow From Email
• Basic Workflow "How To" Video
• Parallel Workflow - New Hire Request

Articles

• Workflow Administrator Interface for Deployed Processes
• Practical Uses - Dialog Workflow Component