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LUA 2.x Schedule will not run

Created: 17 Dec 2012 • Updated: 17 Dec 2012 | 1 comment
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John Cooperfield's picture
+2 2 Votes
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Symptom:

In LiveUpdate Administrator (LUA) 2.x  a Distribution schedule will not start, whether by schedule or manually with the Run Now button.  Previously the task had been running at its scheduled time, but now, for no obvious reason,  when scheduled to run it just fails.   

Troubleshooting:

In the LUA interface,  under Events,  look for an error message similar to: “Execution for schedule <schedule_name> is skipped because already running request found for this schedule.” [sic] 

The Activity Monitor shows no schedule is running.

Cause:

The error message indicates that a scheduled task did not close properly,  which is preventing the next scheduled run from being able to start.  The hung task is not visible or does not exist.  

The hanging schedule can be either a Distribution task or perhaps a Download task.

Solution:

Log off the LUA interface and restart the LUA host server.  

Additional:

If you have alerts configured, you may receive an email like this after the restart:

-----Original Message-----
From: <LUA sending name>   
Sent: Monday, April 23, 2012
To: Administrator

Subject: Distribution task 528 'Distribution A' has failed to complete

 Total size of files in request: 7026 MB.  Percentage Complete: 1%.

 Elapsed: 32 hour(s),56 minute(s),31 seconds

Started: 4/22/12 5:00:01 AM CDT

Ended: 4/23/12 1:56:32 PM CDT

 Further detail on the failures is provided below.

---------------------------------------------------------------

Distribution location: Default Production Distribution Center.

Failed file transfers: 246

Successful file transfers: 58

Reason for failure:  File(s) could not be transferred

---------------------------------------------------------------

HTH

John

Comments 1 CommentJump to latest comment

Mick2009's picture

"Thumbs up" from me.

This proposed enhancement request might help in these situations, alerting the admin that a task is takign too long BEFORE the restart is necessary. &: )

Email Alerts for Lengthy LiveUpdate Administrator 2.x Tasks
https://www-secure.symantec.com/connect/ideas/email-alerts-lengthy-liveupdate-administrator-2x-tasks

With thanks and best regards,

Mick

+1
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