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Managing Warranties with Dell Client Manager

Created: 19 Nov 2008 • Updated: 07 Aug 2012 | 24 comments
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Jordan Gardner's picture
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UPDATE:  Warranty Reporting is now a Feature BUILT-IN to Dell Client Manager and Dell Management Console.  You may still use this article as reference on how to create a automation policy and report however the UTILITIES are outadated and unsupported.  Comments to this article are no longer monitored or responded to.  If you want this functionaltiy in your environment, download the latest version of Dell Management Console or Dell Client Manager and use the Warranty Extractor Task - support is handled by Dell Support - ask for the Enterprise OpenManage queue after supplying support a valid service tag number.

Dell and Altiris, now part of Symantec have partnered to deliver Dell Client Manager Standard, a unified, expandable management framework for managing all aspects of Dell PCs. It provides administrators the ability to view detailed hardware inventory and BIOS settings, upgrade and configure the BIOS remotely, and remotely monitor hardware health and system status.

Overview

Dell Client Manager Configuration

Conclusion

Overview

Dell Client Manager does a great job of capturing BIOS and Hardware inventory which includes the unique service tag. By obtaining the service tag from each Dell client machine, support and warranty information can easily be requested from Dell's website. For each system, the Dell Client Manager Summary page supplies a link which takes you to the support.dell.com website and shows the warranty and support contracts which pertain to the system.

Many existing users of Dell Client Manager have requested the ability to manage the support and warranty information pertaining to their Dell client machines from within the CMDB and reporting engine of Dell Client Manager rather than visiting an external website.

The purpose of this paper is to provide the steps necessary to gather the support and warranty contract information into the CMDB and provide a reporting and alerting mechanism to proactively manage warranty information.

Dell Client Manager Configuration

The following steps show how to create the data class, report, and automation policy to proactively manage Dell Client Warranty information with Dell Client Manager 3.0. Due to the flexible architecture upon which Dell Client manager is built, most of these steps can be accomplished by simply importing an .xml file, however some of the steps our outlined for educational purposes.

Add The New Data Class Warranty Information

Use the following steps to add the required WarrantyV2 data class to Dell Client Manager.

  1. Launch the Dell Client Manager Console
  2. From the Top Menu, click Settings -> All Settings
  3. In the left tree pane, expand Settings -> Notification Server -> Resource and Data Class Settings -> Data Classes -> Dell Client Manager -> Dell Client Manager Inventory
  4. Right Click on the Dell Client Manager Inventory folder and select Import Item from the context menu.
  5. Browse & supply the to the DCM_WarrantyV2.xml file
  6. Refresh the tree pane
  7. Once again, expand to Settings -> Notification Server -> Resource and Data Class Settings -> Data Classes -> Dell Client Manager -> Dell Client Manager Inventory
  8. The WarrantyV2 Data Class should now be added to the Dell Client Manager Inventory|

Add The Warranty Expiration Report

Use the following steps to add the Warranty Expiration Report to Dell Client Manager.

  1. From the Top Menu, click Reports -> All Reports
  2. In the left tree pane, expand Reports -> Dell Client Manager -> Hardware Status
  3. Right Click the Hardware Status folder
  4. Select Import
  5. Browse and supply the DCM3_Dell Client Systems - Warranty Report.xml file
  6. The Dell Client Systems - Warranty Expiration Report is now added

Run The Warranty Collector On A Schedule With A Task

These steps will outline how to create a task/job on a recurring schedule. The task which we will setup will run the warranty collector. The warranty collector is a program which queries the Dell Client Manager database for the Dell service tags which Dell Client Manager inventory task collects. From these service tags, the warranty collect obtains the same service and warranty information found on support.dell.com - therefore an internet connection is required for the warranty collector to work.

  1. Copy & Paste the DCMWarranty.exe file to C:\Program Files\Altiris\Dell Client Manager
  2. From the top menu, select Manage -> Jobs and Tasks
  3. Expand the left tree pane to Jobs and Tasks -> Client Tasks -> Dell Client Manager -> Inventory Tasks
  4. Right Click on Inventory Tasks
    OPTIONAL: Here you may continue to follow the manual step of creating a script task, or you may simply import the Retrieve DCM Warranty Information Task.xml file as shown in previous steps.
  5. Select New -> Job or Task
  6. From the left pane of the Create New Task dialog, scroll down and select Run Script on Server
  7. In the right pane, supply the name Retrieve DCM Warranty Information Task
  8. Leave the default script type to Command Script
  9. In the command script text box, supply the appropriate script:
    • If your Symantec_CMDB SQL database is located on same server as your Notification Server, supply this command which uses Windows Authentication

      "C:\Program Files\Altiris\Dell Client Manager\DCMWarranty.exe" /db:localhost

    • If your Symantec_CMDB SQL database is located on a different server than your Notification Server, supply this command which uses SQL Authentication. Provide the appropriate IP address, username and password.

      "C:\Program Files\Altiris\Dell Client Manager\DCMWarranty.exe" /db:192.168.2.126/sqlauth /user:sa /pass:mypassword

  10. Click OK
  11. From the Retrieve DCM Warranty Information Task, Click New Schedule
  12. From the Retrieve DCM Warranty Information Task, Click New Schedule
  13. Supply a recurring schedule to periodically import the support and warranty information into the database.

Run The Warranty Information Report

After the warranty collector has run, you may run the Warranty Expiration Report to view the warranty information.

  1. From the Top Menu, click Reports -> All Reports
  2. In the tree pane, expand Reports -> Dell Client Manager -> Hardware Status
  3. Select and run the Dell Client Systems - Warranty Expiration Report
  4. Here we see the results of the report

Create An Automation Policy To Proactively Manage Warranties

Automation policies really are the key to proactively managing your environment. They allow you query your CMDB for information regarding your environment and then take action on those queries. In the following steps we will configure an automation policy to automatically send an email if any Dell Clients have fewer than 30 days left on their support/warranty contract. The email will be in html format and will provide a link to the Warranty Expiration report.

  1. To create an automation policy, from the top menu, click Manage -> Automation Policies
  2. Click New Policy
  3. Supply the name Dell Client Warranty Automation Policy
  4. Schedule this policy to occur on a weekly basis
  5. The Data Source of the automation policy will be a report, provide the Dell Client Systems - Warranty Expiration Report as the data source.
  6. The conditions section of the automation policy defines how many times the automation action should occur. Leave the value at Run for non-empty data. This means the automation action will occur once if any data is return in our above report. Alternatively you may run the automated action once for every row of data in the report.
  7. Click the Select Job or Task link
  8. Expand the Jobs and Tasks tree to Jobs and Tasks -> System Jobs and Tasks -> Notification Server -> Automation Policy Tasks
  9. Select Send automated report e-mail
  10. DO NOT CHANGE THE TASK, Click OK
  11. Click the Edit input parameter link from the Actions section
  12. Supply the appropriate TO_EMAIL custom value
  13. Configure the rest of the parameters as seen in the below image
  14. Click Save Changes

Test The Automation Policy

Follow these steps to test the newly created automation policy.

  1. From the Dell Client Warranty Automation Policy, click Test Automation Policy
  2. Open your email client, and view the Automation Policy email
  3. Click on the Dell Client Systems - Warranty Expiration Report link
  4. The Warranty Expiration report is displayed

Conclusion

Dell and Symantec have partnered to deliver a unified, expandable management framework for managing all aspects of Dell PCs from a single console.

Dell Client Manager offers Dell customers a variety of options for managing the hardware, BIOS and health status of their Dell Systems. In this paper we have seen how one can not only manage the hardware aspects of their environment, but also leverage the powerful reporting and automation capabilities of this framework to proactively manage the support and warranty contracts of their Dell Client machines from one management console.

In addition to these features in Dell Client Manager, the Altiris Client Management Suite provides additional value to Dell Client Manager by including a combination of solutions for complete IT lifecycle management. This includes software and user inventory, software delivery, application metering, patch management, client backup/recovery, OS deployment and migration. In addition, the Altiris Client Management Suite, other solution including the Altiris Service and Asset management suite builds upon the management features of Dell Client Manager by adding advanced asset management capabilities.

Learn more about Dell Client Manager™ at www.altiris.com/dellclientmanager or www.dell.com/openmanage.

To learn more about the additional suites and solution from Dell and Symantec, visit www.altiris.com/dell.

Download a copy of this document below

Comments 24 CommentsJump to latest comment

FarmerTed's picture

I realize the docs are set up for CMS 7 and DCM 3.0 but I was curious to see if this was working for anyone using DCM 2.2 and NS 6x? My SQL server is not local to the NS but is set up for remote connections. My sql auth account is set up and working - ODBC test works fine .... but I cannot get a SQL connection using the DCMWarranty.exe call.

I have used the ? switch with DCMWarranty.exe to try some commands not included in the documentation - but still no dice.

This would be nice to have working.

 

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Andrew Sun's picture

Hi Farmer
Have you made it work on DCM2.2 and NS6.5? My SQL server is on the NS box and I was required to generate warranty report by boss.

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Jordan Gardner's picture

FarmerTed -

When running DCMWarranty.exe with a /? argument you'll see some usage details and examples.  Look at the example which uses the IP address of an off box SQL server.

 Usage:
        DCMWarranty.exe /db:<database> /sqlauth /user:<username> /pass:<password> /dbname:<database name> /version:2 /showsuccesstext

You'll want to use this command: 
Example:
        DCMWarranty.exe /db:192.168.203.135 /sqlauth /user:sa /pass:password@1 /dbname:Symantec_CMDB /version:2 /showsuccesstext

Let me know if you have any further questions. 

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Jordan Gardner's picture

When using DMCWarranty.exe on NS6, make sure to add the /version:2 flag to the command line as the database table columns in DCM 2.2 are slightly different to the DCM 3.0 version.

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A.Sun's picture

Hi Jordan,

Tried DCMWarranty.exe /db:local /version:2 and DCMWarranty.exe /db:local /dbname:Altiris /version:2 /showsuccesstext and sqlauth option, and Retrieve DCM Warranty Information Task always fail. If I try DCMWarranty.exe in dos window, it says 'An error has occured. Make sure you have and internet connection and right to the SQL database'. We are using NS6.5 and SQL server 2005. Any suggestion to fix this error?

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A.Sun's picture

The detailed error message is listed as following and it seems that the error happens when converting data type.

C:\Program Files\Altiris\Dell Client Manager>dcmwarranty.exe /db:localhost /dbname:Altiris /version:2

An Error has occurred. Make sure you have and internet connection and rights to the SQL database: localhost
System.Data.SqlClient.SqlException: The conversion of a char data type to a date time data type resulted in an out-of-range datetime value.
The conversion of a char data type to a datetime data type resulted in an out-of-range datetime value.
The conversion of a char data type to a datetime data type resulted in an out-of-range datetime value.
The conversion of a char data type to a datetime data type resulted in an out-of-range datetime value.
The statement has been terminated.
The statement has been terminated.
The statement has been terminated.
The statement has been terminated.
at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)
at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)
at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)
at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
at System.Data.SqlClient.SqlCommand.RunExecuteNonQueryTds(String methodName,Boolean async)
at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(DbAsyncResult result, String methodName, Boolean sendToPipe)
at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
at DCM_Warranty.Program.Main(String[] args)

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Jordan Gardner's picture

A.Sun -

From the details of the error it appears that an invalid date is trying to be inserted into the DB.  I bet Dell's site has posted something other than a date in the start or expiration field.  When inserting that into the DB it's failing because it's not recognized as a valid date.   

If you could run this command and email the results to jordan_gardner@symantec.com - I'll look into it. 

select _ResourceGUID, [Service Tag] from Inv_OMCA_System_Summary

Jordan

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TeleFragger's picture

i know this is old.. hope you are still around....

 

And it fails…  due to I do not have a service tag field….

Was hoping this worked.. as we need to get this info on our dell desktops… also is there a way to do this for servers? Just realized we have a few servers out of warranty…

Appreciate everything!

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gman1981's picture

I also get the same error, I have checked the service tags against Dell's website, and they are all populated, some have 2 warranties against them and some have 0 days left on warranty.

David Griffiths
Technical Support Manager
Toyota (GB)

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Jordan Gardner's picture

gman1981 -

I'm investigating the issue with A. Sun.  If you are getting the same error as A. Sun, it would really help if you could send me the results of the query in an email:

select _ResourceGUID, [Service Tag] from Inv_OMCA_System_Summary

Most Dell Systems warranties will show at least 2 warranties.  For Business clients this usally includes a 3 year warranty.  Dell records this as 2 year warranty and a 1 year warranty for some reason.  Having 0 days left shouldn't make a difference.  Of all my systems being managed by DCM, about 1/2 of them have 0 days left on their warranties.

I also made an updated version which simply does logging (only difference).  Once I figure out what is causing your issue I'll update the executable attached to this article.  Please these 2 files from here:  http://ibase.altiris.com/resources/dell/DCM_Warranty.exe  and http://ibase.altiris.com/resources/dell/HtmlAgilityPack.dll , then run it the same way you normally would, EXCEPT add the /log argument at the end.

Example:  DCM_Warranty.exe /sqlauth /db:192.168.2.126 /user:sa /pass:password /dbname:Altiris /version:2 /log

Thanks -

Jordan

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gman1981's picture

Hi Jordan,

Thanks for getting back to me. When I ran the new exe with the /log switch it gives me this error:

Unhandled Exception: System.IO.FileNotFoundException: Could not load file or assembly 'HtmlAgilityPack, Version=1.3.0.0, Culture=neutral, PublicKeyToken=bd319b19eaf3b43a' or one of its dependencies. The system cannot find the file specified.
File name: 'HtmlAgilityPack, Version=1.3.0.0, Culture=neutral, PublicKeyToken=bd
319b19eaf3b43a' at DCM_Warranty.Program.Main(String[] args)

WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].

Cheers,

David

David Griffiths
Technical Support Manager
Toyota (GB)

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Jordan Gardner's picture

I've updated the attachments in this article to insert the Warranty information in a more 'universal' SQL date time format - yyyyMMdd.  Previously we were using MM/dd/YYYY which works if you're OS culture/language is set to US/EN - but for other countries who use dd/MM/yyyy this would fail.  The new SQL format of yyyyMMdd should handle both cases.  Thanks for all the help!

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A.Sun's picture

HI Jordan,

The updated dcmwarranty.exe works well on our test server, and I can see the warranty information updated in database. However, if set up a task with dcmwarranty.exe with options, the task status always shows failed. If the task with dcmwarranty.exe without any options, it can run successfully. I think the problem is caused by incorrect return code from dcmwarranty.exe with options.

Secondly, when I try the updated dcmwarranty.exe on our production server, the warranty information is not reported to database. I guess dcmwarranty may be blocked by firewall on production network. Do you know if there is a way to tell whether or not dcmwarranty.exe is blocked by firewall?

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Jordan Gardner's picture

I've updated the return code values to return 0 if successful and -1 if unsuccessful.  Turns out that Task Server accepts 0 as a successfull return code.

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goncal's picture

Where can I find the DCM_WarrantyV2.xml file mentioned in the tutorial?

Thanks in advance!

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gman1981's picture

Goncal - It's in the attached zip file on the article!

David Griffiths
Technical Support Manager
Toyota (GB)

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maypower_1's picture

when i execute "C:\program files\altiris\dell client manager\dcmwarranty.exe" /db:localhost /dbname:altiris /version:2 on ns server cmd program .
the message appera:

Warning: Cannot Determine the Warranty StartDate for Service Tag: 6KYBN2X From: DELL
Warning: Cannot Determine the Warranty StartDate for Service Tag: 6KYBN2X From: STANDARD TECHNICAL PHONE SUPPORT
Warning: Cannot Determine the Warranty StartDate for Service Tag: 6KYBN2X From: 1628
Warning: Cannot Determine the Warranty EndDate for Service Tag: 6KYBN2X EndDate: 898
Warning: Cannot Determine the Warranty StartDate for Service Tag: 6KYBN2X From: No
Warning: Cannot Determine the Warranty StartDate for Service Tag: 6KYBN2X From: DELL
An Error has occurred.  Make sure you have and internet connection and rights to the SQL database: localhost
System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
   at System.Collections.ArrayList.get_Item(Int32 index)
   at HtmlAgilityPack.HtmlNodeCollection.get_Item(Int32 index)
   at DCM_Warranty.Program.Main(String[] args)
Warning: Cannot Determine the Warranty StartDate for Service Tag: 6MRF52X From: DELL
Warning: Cannot Determine the Warranty StartDate for Service Tag: 6MRF52X From: STANDARD TECHNICAL PHONE SUPPORT
Warning: Cannot Determine the Warranty StartDate for Service Tag: 6MRF52X From: 921
Warning: Cannot Determine the Warranty EndDate for Service Tag: 6MRF52X EndDate: 190
Warning: Cannot Determine the Warranty StartDate for Service Tag: 2ZNC52X From: DELL
Warning: Cannot Determine the Warranty StartDate for Service Tag: 2ZNC52X From: STANDARD TECHNICAL PHONE SUPPORT
Warning: Cannot Determine the Warranty StartDate for Service Tag: 2ZNC52X From: 923
Warning: Cannot Determine the Warranty EndDate for Service Tag: 2ZNC52X EndDate: 192
Warning: Cannot Determine the Warranty StartDate for Service Tag: HVBC52X From: DELL
Warning: Cannot Determine the Warranty StartDate for Service Tag: HVBC52X From: STANDARD TECHNICAL PHONE SUPPORT
Warning: Cannot Determine the Warranty StartDate for Service Tag: HVBC52X From: 918
Warning: Cannot Determine the Warranty EndDate for Service Tag: HVBC52X EndDate: 187
Warning: Cannot Determine the Warranty StartDate for Service Tag: GVBC52X From: DELL
Warning: Cannot Determine the Warranty StartDate for Service Tag: GVBC52X From: STANDARD TECHNICAL PHONE SUPPORT
Warning: Cannot Determine the Warranty StartDate for Service Tag: GVBC52X From: 918
Warning: Cannot Determine the Warranty EndDate for Service Tag: GVBC52X EndDate: 187
Warning: Cannot Determine the Warranty StartDate for Service Tag: 28JWY1X From: DELL
An Error has occurred.  Make sure you have and internet connection and rights to the SQL database: localhost
System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
   at System.Collections.ArrayList.get_Item(Int32 index)
   at HtmlAgilityPack.HtmlNodeCollection.get_Item(Int32 index)
   at DCM_Warranty.Program.Main(String[] args)
Warning: Cannot Determine the Warranty StartDate for Service Tag: 4ZNC52X From: DELL
Warning: Cannot Determine the Warranty StartDate for Service Tag: 4ZNC52X From: STANDARD TECHNICAL PHONE SUPPORT
Warning: Cannot Determine the Warranty StartDate for Service Tag: 4ZNC52X From: 923
Warning: Cannot Determine the Warranty EndDate for Service Tag: 4ZNC52X EndDate: 192
Warning: Cannot Determine the Warranty StartDate for Service Tag: 34T1P2X From: DELL
Warning: Cannot Determine the Warranty StartDate for Service Tag: 34T1P2X From: POW (Parts only Warranty)
Warning: Cannot Determine the Warranty StartDate for Service Tag: 34T1P2X From: 572
Warning: Cannot Determine the Warranty EndDate for Service Tag: 34T1P2X EndDate: 366
Warning: Cannot Determine the Warranty StartDate for Service Tag: 34T1P2X From: No
Warning: Cannot Determine the Warranty StartDate for Service Tag: 34T1P2X From: DELL
An Error has occurred.  Make sure you have and internet connection and rights to the SQL database: localhost
System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
   at System.Collections.ArrayList.get_Item(Int32 index)
   at HtmlAgilityPack.HtmlNodeCollection.get_Item(Int32 index)
   at DCM_Warranty.Program.Main(String[] args)
Warning: Cannot Determine the Warranty StartDate for Service Tag: HJYBN2X From: DELL
Warning: Cannot Determine the Warranty StartDate for Service Tag: HJYBN2X From: STANDARD TECHNICAL PHONE SUPPORT
Warning: Cannot Determine the Warranty StartDate for Service Tag: HJYBN2X From: 1628
Warning: Cannot Determine the Warranty EndDate for Service Tag: HJYBN2X EndDate: 898
Warning: Cannot Determine the Warranty StartDate for Service Tag: HJYBN2X From: No
Warning: Cannot Determine the Warranty StartDate for Service Tag: HJYBN2X From: DELL
An Error has occurred.  Make sure you have and internet connection and rights to the SQL database: localhost
System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
   at System.Collections.ArrayList.get_Item(Int32 index)
   at HtmlAgilityPack.HtmlNodeCollection.get_Item(Int32 index)
   at DCM_Warranty.Program.Main(String[] args)
Warning: Cannot Determine the Warranty StartDate for Service Tag: 29CC52X From: DELL
Warning: Cannot Determine the Warranty StartDate for Service Tag: 29CC52X From: STANDARD TECHNICAL PHONE SUPPORT
Warning: Cannot Determine the Warranty StartDate for Service Tag: 29CC52X From: 918
Warning: Cannot Determine the Warranty EndDate for Service Tag: 29CC52X EndDate: 187
Warning: Cannot Determine the Warranty StartDate for Service Tag: H9CC52X From: DELL
Warning: Cannot Determine the Warranty StartDate for Service Tag: H9CC52X From: STANDARD TECHNICAL PHONE SUPPORT
Warning: Cannot Determine the Warranty StartDate for Service Tag: H9CC52X From: 918
Warning: Cannot Determine the Warranty EndDate for Service Tag: H9CC52X EndDate: 187
Warning: Cannot Determine the Warranty StartDate for Service Tag: FWBC52X From: DELL
Warning: Cannot Determine the Warranty StartDate for Service Tag: FWBC52X From: STANDARD TECHNICAL PHONE SUPPORT
Warning: Cannot Determine the Warranty StartDate for Service Tag: FWBC52X From: 918
Warning: Cannot Determine the Warranty EndDate for Service Tag: FWBC52X EndDate: 187
Warning: Cannot Determine the Warranty StartDate for Service Tag: 4WBC52X From: DELL
Warning: Cannot Determine the Warranty StartDate for Service Tag: 4WBC52X From: STANDARD TECHNICAL PHONE SUPPORT
Warning: Cannot Determine the Warranty StartDate for Service Tag: 4WBC52X From: 918
Warning: Cannot Determine the Warranty EndDate for Service Tag: 4WBC52X EndDate: 187
Warning: Cannot Determine the Warranty StartDate for Service Tag: 6VBC52X From: DELL
Warning: Cannot Determine the Warranty StartDate for Service Tag: 6VBC52X From: STANDARD TECHNICAL PHONE SUPPORT
Warning: Cannot Determine the Warranty StartDate for Service Tag: 6VBC52X From: 918
Warning: Cannot Determine the Warranty EndDate for Service Tag: 6VBC52X EndDate: 187
Warning: Cannot Determine the Warranty StartDate for Service Tag: FBCC52X From: DELL
Warning: Cannot Determine the Warranty StartDate for Service Tag: FBCC52X From: STANDARD TECHNICAL PHONE SUPPORT
Warning: Cannot Determine the Warranty StartDate for Service Tag: FBCC52X From: 918
Warning: Cannot Determine the Warranty EndDate for Service Tag: FBCC52X EndDate: 187

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A.Sun's picture

DCMWarranty worked well before this month, and I have the same problem now. 

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gman1981's picture

Same here, was working now not at all, same error as maypower_1 on both NS6 and NS7

David Griffiths
Technical Support Manager
Toyota (GB)

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noodleNT's picture

It looks like this report is included in 7.0 with the task and report already built.... however, mine is not pulling any data. Any ideas? Is there a log I can look at to see what it pulled?

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anthonywainman's picture

I would really like to get this feature working in my environment.

I have followed all the instructions step by step and the DCM warranty tasks runs successfully but unfortunately there is no data displayed in the report.

Any suggestions on where to further troubleshoot this issue?

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TeleFragger's picture

ok i posted up there that it is not working for me...

 

but i think i know why...

 

do you HAVE to use the SA Account? if so that is my problem.. so trying to get our dba guys to give it up...

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Rafausk's picture

Hi Jordan,

Where do I find the files used in this article? For not find it attached. Thank you.

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