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New Cleanwipe version is introduced for SEP 12.1 RU2

Created: 20 Nov 2012 • Updated: 10 Mar 2014 | 75 comments
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Chetan Savade's picture
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Hello Everyone,

CleanWipe tool should be used as a final solution for the removal of the Symantec Endpoint Protection product. It is a Zip file with password protection and you need to extract Cleanwipe.exe file from the Zip file before you run it. To receive this tool you need to contact Symantec Support. Support Support  http://www.symantec.com/support/contact_techsupp_static.jsp

CleanWipe utility is also included in the release of 12.1 RU2 & now it works/performs much better.

Supported Operating Systems

Windows 2000 SP4+ (requires MS KB816542 included in Update Rollout 1 for SP4)

XP / Server 2003 / 2003R2

Vista / Server 2008

Windows 7 / Server 2008R2

Windows 8 / 2012 Server

Both 32 and 64bit versions, where applicable

Before you run Cleanwipe tool, you can download Symantec Diagnostic Support Tool to identify the problem.

CleanWipe tool should be used as a the final solution for removal of the product.

It's a Zip file with password protected. Need to extract Zip file prior to run Cleanwipe.exe

Now, let's see how it works.

1. On the welcome screen, click Next.

2. Read the license agreement, check I accept the terms in the license agreement and then click Next.

3. Now, you can see the list of products from which you can choose the required one. This is a major change compared to the previous Cleanwipe version.

4. A reboot is mandatory to completely remove any of the above products. However, if you want to hold the reboot and do it manually at a later point of time, you can now uncheck Reboot Automatically.

This doesn't require multiple reboots when compared to the previous versions of cleanwipe utility.

Hope, this would be enlightening when you run the CleanWipe Utility.

Comments 75 CommentsJump to latest comment

_Brian's picture

There is a file called CleanWipe.db that also comes with it. What is this used for, if anything?

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Chetan Savade's picture

Hi Brian,

CleanWipe.db is a part of this utility.

From support prospective we don't have anything to do with this file.

 

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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_Brian's picture

Thanks Chetan

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San1985's picture

I"m unable to locate Cleanwipe in RU2 tools folder.. Did we need to raise case with symantec tech support to get the new version clean wipe tool?

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_Brian's picture

Yes, same as in the past.

It's not in the RU2 download.

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San1985's picture

Ok Brian81.. thanks for clarification.

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Srikanth_Subra's picture

It is better to have the clean wipe tool at least in our file connect accounts..

becuase it is secure only instead of trying at support team

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

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Nilesh Bhosale's picture

hi Chetan,

 

nice kb article. I have some queries about tool:

1. It is advisable to use this tool for older SEP 11.x and 12.1x versions.

2. Is there any need to use previous version of clean-wipe utility?

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Chetan Savade's picture

Hi,

No need to use separate cleanwipe for SEP 11.x.

Check the Cleanwipe products screenshot.Supported product are listed there.

 

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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MaRRuT@CC's picture

good to know that this fine tool is still supported :-)

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dsmith1954's picture

Yes. Put it on File Connect so we don't have to contact Support every time there's an upgrade.

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dsmith1954's picture

Yes. Put it on File Connect so we don't have to contact Support every time there's an upgrade.

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Chetan Savade's picture

Hi,

Check the jkubu comments in this article, I have copied it for your reference

https://www-secure.symantec.com/connect/forums/how...

" While CleanWipe is not a “secret” utility, it is a very powerful one.  The reason Symantec requests that people engage technical support to get this utility is because of the potential to remove more than intended (for example, all AV from an entire environment).  As a best practice, we have recommended that users as well as partners consult with tech support to ensure that it is being used in the best way for that specific situation and environment.

After thoughtful consideration and conversation we have determined that Symantec’s best practice recommendation for the availability and usage of CleanWipe remains for users and/or partners to engage Technical Support prior to using this tool.  We kept this recommendation because of the security risks to users and environments beyond what may be initially intended. 

CleanWipe has a specific use. Generally speaking, users should be able to use Add/Remove Programs to uninstall SEP.  CleanWipe exists for those situations where Add/Remove programs may not solve the users problems.  CleanWipe used by an inexperienced technician can result in loss of functionality beyond what is intended which could cause severe customer dissatisfaction.  By working with Support we can ensure that the CleanWipe tool is being used appropriately and with full understanding of the situation that can help mitigate potential misapplication."

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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dsmith1954's picture

In reality, it doesn't work that way. I submitted an online ticket to support and they just gave me access to download it. There may have been something in the email about using it correctly, but there was no email exchange or phone call to ensure I knew how to use it, so no offense, but the explanation given is just garbage.

Support should know that not everyone has access to open a ticket with them, and not everyone has access to download files from FileConnect, so it isn't as if everyone would be getting access to this "dangerous" tool.

Generally speaking, if we need to use CleanWipe, we need it now. We don't need it in three days, or however long it takes to contact Support. Give me the tool, and I'll decide which technician is capable of using it. I'll decide how dangerous it is, and I'll decide whether or not it needs to be used.

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Kevin Cotreau's picture

Hi Chetan,

Frankly, we have heard that for years, "it is a very powerful one". I wish you guys would get it through your heads, we don't care how "powerful" you think it is, WE NEED IT, and we are sick and tired of having to jump through hoops to get it. When a system is screwed up, you making us call is not going to make it any less screwed up, and more to the point, I have NEVER ONCE had anyone actually give me any warnings when I DID CALL to get it. They just give it to me, so it can't be THAT powerful.

I have been a professional IT guy for 18 years, and I am willing to bet that I have been using and supporting Symantec's various versions of anti-virus longer than most Symantec employees. The problem with your, and excuse me, IDIOTIC argument is that virtually EVERYONE here is a freaking professional. We don't NEED your help beyond access to the latest version, unless WE ASK FOR IT.

PLEASE start putting it under the File Connect area. I am damn tired of going through the garbage EVERY time I need this. I have installed this product on so many thousands of user computers, but I am ready to start looking for another product.

Sincerely,

Kevin Cotreau

P.S. Yes, I am ANGRY, maybe not at you, but at this STUPID, MORONIC policy some idiot came up with!

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hforman's picture

I thiunk part of the issue is making sure this tool gets into the right hands.  We have some users who regularly try to get rid of the SEP client, especially if we use it to block access or if the user feels that it might be "slowing down the computer".  We have the password turned on so users cannot use add/remove (many users have MORE than just regular user rights).  This tool allows one to completely remove the client without need for the password.  I agree that access to FILE CONNECT should be able to able to control who should have access.unless someone can come up with a reason not to.

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Kevin Cotreau's picture

If it is under File Connect, the only ones, who should have access to that in your organization is your IT staff. There are loads of versions on the Internet for download, but inevitably, it seems like I always need the newest one, and that can be harder to find, so I have to waste my time with their support.

Two comments regarding your users trying to remove SEP: First, I am a bit surprised that you have users that even know about the Clean Wipe Tool; and second, if you do have users trying to uninstall your AV client, you have an issue that should be addressed by management. Management needs to make it clear that circumventing anti-virus can put the whole organization at risk, and could be cause for punishment up to, and including, termination.

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hforman's picture

Well, Kevin, some of our users are what we call "Prima Donnas".  Executives that can get away with whatever.  Many are also IT.  Most of the above have admin rights.  True, if the tool is under File Connect, that should be an acceptable solution.

Other users can search the internet and find out about this tool.  Right now, the password to uninstall holds off most of the attempts (including those made by the "big boss") as well as tamper protection.

My "point" was that those who say that cleanwipe is not a dangerous tool need to realize that this tool needs to stay away from the end user community.  So, in a sense, it can be dangerous when used by the wrong users and also can be dangerous if used in a situation where full rights are not available.

I don't think it is as bad as Symantec makes it out to be assuming it is used in the right hands and there is no "other" issue that can cause it to make things worse by missing a few things.  Other than that, it should be easier to get.  Maybe part of it is that Symantec needs to know when the normal uninstall (add/remove)  is not working as they may be having an underlying issue.  That is, in theory, if you can't unistall using add/remove, maybe Symantec may want to find out why.  However, if you just call and they send it to you, it defeats that purpose.  I also agree that if you need the tool, you need it quickly.

 

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John Santana's picture

Thank you for sharing,

Does the user needs to have admin access to be able to run this tool ?

 

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

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hforman's picture

This needs access to write to the registry and to the file structure.  It is definitely something you do NOT want your end users playing with.  Especially if you don't want them uninstalling your SEP stuff.

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dsmith1954's picture

Here's the email I received from Support, with password and URL removed:

=========================

 Thank you for contacting Symantec Enterprise Support Services. It is highly recommended that manual uninstallation be tried before using the Symantec Endpoint Protection (SEP) removal tool. Please review the below instructions for the manual uninstall process.

Manually Uninstalling Symantec Anti-Virus or Endpoint Protection

http://www.symantec.com/docs/TECH164769

Please go to the link below to download the SEP Removal Tool and instructions.

https://location.symantec.com

The login details are:

Login ID: cleanwipe

Password : xxxxxxxxxxx

File Name: CleanWipe v12.1.671.4971.zip

Note: Both login and password is case sensitive.

Note: Instructions are viewable by double clicking the Readme.txt file.

If the tool fails to run as expected or it problems occur when running the tool, it is highly recommended that you remove it manually.

Disclaimer:

Cleanwipe is an unsupported utility, it is recommended to test it in a non-production environment before using it in a production system. Please use this tool at your own risk. As a precaution, create a backup of the OS before using the utility.

Cleanwipe has the potential of adversely affecting other Symantec/Norton programs you may want to keep. You may have to re-install these programs if they become unstable.

Cleanwipe has the potential to make Windows Registry changes. Any change to your registry can potentially affect the way Windows operates so please backup any important data as a precaution.

Please understand that since Cleanwipe is not supported, Symantec Support will be unable to formally assist you in fixing any issues that arise from the use of this utility.

Thank you,

Symantec Corporation
Global Customer Hub
http://www.symantec.com/business/support/

***NOTICE: This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication.***

Disclaimer: By submitting this information you agree you are authorized to provide this data for processing in accordance with the Privacy Policy : http://www.symantec.com/about/profile/policies/privacy.jsp

PLEASE DO NOT DELETE: ref:00D30jPy.5005JZ3OZ:ref

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Joseph Engel's picture

These credentials do not work.  Is there an update?

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Chetan Savade's picture

Hi,

Which credentials don't work? We have not shared any credentials in this article. If you have any PM me I will recheck it.

You need to contact support to receive credentials.

Support team will provide you fileshare credentials.

 

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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abhishek8866's picture

Thank you chetan for this update.

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li3's picture

-silent   doesn't work?

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Chetan Savade's picture

#Edit

Hi,

SEP 12.1 RU2 cleanwipe can not be run in silent mode.

You can create a batch file with the help of following article to uninstall SEP client

How to uninstall the Symantec Endpoint Protection Client using the Microsoft Installer (MSI) command line interface

http://www.symantec.com/docs/TECH102470 

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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John Santana's picture

Wow that's cool to know.

 

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

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jellsworth's picture

Excellent. Thanks for posting this.

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gbcbooks's picture

can anyone tell me where to download the cleanwipe tool ? 

i installed the SEP on my win8 machine,now it can startup in a normal mode but a safemode

i try so many ways to unistall the SEP 12.1.X but failed...

 

 

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pete_4u2002's picture

as mentioned in the article, you need to open a support ticket.

Manually Uninstalling Symantec Anti-Virus or Endpoint Protection
http://www.symantec.com/docs/TECH164769

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John Santana's picture

How can i get this Cleanwipe tools ?

I cannot find it in Symantec_Endpoint_Protection_12.1.2_Part2_Tools_EN.exe after I extracted ?

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

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Ambesh_444's picture

Thats gr8 Chetan,

Good one!!!!!!!

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

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Mike Lange's picture

Is there a plan to introduce silent switch for this version? This version works perfect, but I would like to automate deployment of this utility... And the MSI batch uninstaller WILL NOT WORK for me. Please consider customer feedback and enable the silent switch. Thank you.

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John Santana's picture

Yes that is true Mike !

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

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Chetan Savade's picture

Hi,

I believe it's in the pipeline but can't assure at this point.

Definitely will update this thread as soon as I received update on this.

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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hforman's picture

I was going to say that cleanwipe reboots but I missed the force reboot checkbox.  I apologize.

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JXLuengas's picture

Thank you for sharing, this version is more easy to use.

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Jwelina's picture

Yeah! cool Chetan.

thank u so much.

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Clint's picture

Other than OS support and new GUI, always curious what changes were made under the hood.  Is there a Revision History document available for this latest CleanWipe release?

Clint

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_Brian's picture

There is a readme but it doesn't go into detail on specifics.

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Chetan Savade's picture

There is not any revision history document which specifically talks about enhancements compare to older versions. Readme.txt file does contain limited info about previous versions.

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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DEberhardt's picture

Is there a way to extract the Tool to generate an unattended execution via Command line?

As I downloaded it there was a readme with it that suggested that I should selct the folder to put the tool in and then hit "no" at the question for the immediate execution.

But I don't receive this message at all, once I select the Folder to put it in and hit "next" the tool runs on this client...

Is there a parameter  which I can feed to Cleanwipe.exe?

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Chetan Savade's picture

#Edit

Hi,

Is there a way to extract the Tool to generate an unattended execution via Command line?

---> I believe it's not possible. Even Symantec doesn't provide Cleanwipe batch file to it's Customers

I believe it's not possible to feed any parameter to Cleanwipe.exe
 

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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DEberhardt's picture

It was possible before 12.1.2 - the readme I downloaded states this:

 

[quote]To run CleanWipe in silent mode:
--------------------------------
1. Copy the CleanWipe folder to the target computer.
2. Open the CleanWipe folder and double-click the CleanWipe.exe file.
3. When you are prompted, browse to a location where you want the files to be copied and then click Start to extract the files.  
 
If you click Start without selecting a location, the files are extracted to the Windows\Temp folder.
4. If you are asked if you want to run CleanWipe now, click No. 
5. Open a command prompt and change directory to the CleanWipe\app folder.
6. Type the following command: 
 
RunCleanWipe -silent
7. CleanWipe then uses its defaults to run without any user input.
 
Note: When running CleanWipe On the Microsoft Vista operating system you must run as administrator.
[/quote]
 
Its not a question of usefulness either, if it cannot do that, because we install and uninstall SEP with a sophisticated Software deployment system which has to execute all commandos silently if we don't want to do 'management by sneakers' or have the users help us out with clicking through the process.
 
To the readme:
- I cannot extract the files (no app folder present)
- I don't find the mentioned BAT-file
 
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Chetan Savade's picture

Yes, It was possible before 12.1 RU2 version.

There is not any readme.txt file with SEP 12.1 RU2 Cleanwipe.

There are only two folders & those are CleanWipe.exe and CleanWipe.db.

I have edited my previous reply.

Whatever you are saying is also correct but applicable for previous versions of Cleanwipe.

I think it's in the pipeline to allow to run it in silent mode with this newly designed tool.

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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DEberhardt's picture

thanks for the clearing. :)

Can you please update this thread once this update is implemented?

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Chetan Savade's picture

Certainly !!!

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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Mithun Sanghavi's picture

Hello,

With recent launch of Symantec Endpoint Protection 12.1 RU3, there is a latest version of CleanWipe 12.1.3001.165_RU3_RTM.CleanWipe.zip which is now available with Symantec Technical Support.

Latest Symantec Endpoint Protection Released - SEP 12.1.RU3

https://www-secure.symantec.com/connect/blogs/latest-symantec-endpoint-protection-released-sep-121ru3

For this Latest version of CleanWipe Utility, I would recommend you to Create a Case with Symantec Technical Support.

How to create a new case in MySymantec

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_t...

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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Web Design Pune's picture

Thanks for this

Regards

SEO in Pune

A pioneering India-based Internet-solutions company. Our unique Full Service Provider (FSP) solutions model brings you the best of the worlds of Offshore Software Development, E-Business Products and Interactive Media.

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Chetan Savade's picture

Hi,

Henceforth you can expect the new version of Cleanwipe along with the every new release update.

Support can provide the latest version of cleanwipe.

Phone numbers to contact Tech Support:-

How to create a new case in MySupport

http://www.symantec.com/docs/TECH58873

OR

Regional Support Telephone Numbers
  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000:

Additional contact numbers: http://www.symantec.com/business/support/contact_t...

 

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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DEberhardt's picture

Hello Chetan,

 

thanks for updating this utility with the Version now. Unfortunately it still does not recognize the -silent switch :(

greetings,
David

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Chetan Savade's picture

Hi David,

I will try to check when we can expect it along with silent switch.

I will definitely update you if could received any concrete information.

 

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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Mithun Sanghavi's picture
Hi,
 
The Latest Cleanwipe 12.1.3 is now digitally signed which means it by passes tamper protection and so there is no silent option.
 
It should only be used  if the normal method of uninstalling via program/features (or add/remove programs) fails.
 
It can remove SAV 10, SEP 11 , SEP 12.0 and SEP 12.1.
 
Hope that helps!!

 

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

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DEberhardt's picture

Hello Mithun,

its fine that Tamper Protection does not get in the way, but I need the Silent Switch for another matter.

I have to deploy SEP with our software delivery System and I want to execute the CleanWipe tool the same way. Not as a general uninstall tool, but as a Workaround. Manual execution is - because of the multitude of clients - not possible...

To be frank, I only have to use it because the SEP installation fails with dubious errors where neither installation nor uninstallation works anymore... in some very hard cases there was even no network connection possible afterwards... :(

The way I see it, I can't update to 12.1.3 now without loosing some sleep and stressing my fellow admins :(

So PLEASE insert a command line execution option for this Software!

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gpglang's picture

At this moment we are supporting/troubleshooting a situation with a big customer where we have a lot of failing 12.1 RU1 / RU2 installations.  We need to uninstall these real quick as testing proved we need to do a full uninstall before installing RU3.   Using SEPM is not 100% fool-proven and  manual action on 800+ computers ????
We wanted to use Altiris to run 12.1.3001.165_RU3_RTM.CleanWipe UNATTENDED / SILENT.

CleanWipe.exe seems not to have a -silent parameter and the old way of catching the RunCleanWipe.bat is not valid anymore.  Who decided this?  He/she/them are not from the real world.  This is a feature-request!

Official road did not provide any information yet...

So, in need of a solution: Anybody suggestions?

 

 

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Chetan Savade's picture

Hi,

Symantec introduced new Cleanwipe version with the release of SEP 12.1 RU2.

As you know you can't run it remtely with the silent switch. I believe it's on the roadmap to add advance functionalities in this tool.

You may see this feature in upcoming releases.

Can you try using Active Directory Group Policy Object.

Uninstalling client software with Active Directory Group Policy Object

http://www.symantec.com/docs/HOWTO55432

Methods for uninstalling Symantec Endpoint Protection

http://www.symantec.com/docs/TECH184988

How to uninstall the Symantec Endpoint Protection Client using the Microsoft Installer (MSI) command line interface.

http://www.symantec.com/docs/TECH102470

 

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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Chetan Savade's picture

Hi,

Updated cleanwipe version is released along with SEP 12.1 RU4 release & functionality remains the same.

 

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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PoonamS's picture

Cool, only now Symantec should start support to remote silent switch.

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Korvan's picture

I dont get it I have gone in to submit a ticket like 5 times keeps telling me I got wrong version entered. I put 12.1.2 Wont let me create a ticket I have a copy that was older dont work 

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_Brian's picture

Is the version required, does it complain if you just pick any verson of 12.1?

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hforman's picture

If you get the version for 12.1.3, it should handle all previous versions.  If you get the 12.1.2 version, it will only handle the cleanwiping for version 12.1.2 and earlier.  So, you really only need the latest version.

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Korvan's picture

I cant get the cleanwipe becaiuse to submit a ticket says product version i tried 12.1 12.2.1 and 12 all of them fail to allow ticket to be submitted

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pete_4u2002's picture

call the toll free number of your region to open a ticket and get the tool

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Chetan Savade's picture

Hello,

What error do you get while submitting web case?

Could you please share the link which you are tyring to register a web case.

Phone numbers to contact Tech Support:-

How to create a new case in MySupport

http://www.symantec.com/docs/TECH58873

OR

Regional Support Telephone Numbers
  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000:

Additional contact numbers: http://www.symantec.com/business/support/contact_t...

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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nwranich's picture

I love the new version of CleanWipe.  Much easier to use 

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Edamame's picture

Hi i would like to receive the cleanwipe. Where can i file a ticket for this? 

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Chetan Savade's picture

Check my 13th August comment.

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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_Brian's picture

Cleanwipe is now included with 12.1.4 under the Tools directory

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Shama's picture

Hi,

I am unable to manually uninstall/change SEP install. It always ends up with Fatal error.  The issue exists on many machines.  CleanWipe tool does the work but I cannot manually run the installer on 100's of machines.  Support is not very helpful telling me that I have to use the CleanWipe tool.  I need the process to be automated so that distribution server can handle the task.

I just need to uninstall and reinstall SEP 12.1 RU3 as on console I continue to see orange icon with deployment status as Install Failed, rolled back.  Reinstalling SEP using package even does not allow me to alter the current install.

Please if someone could assist me with this.

Thanks

Shama

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Chetan Savade's picture

Hi Shama,

Apologize for the late reply.

Check this article if it can help:

How to uninstall the Symantec Endpoint Protection Client using the Microsoft Installer (MSI) command line interface.

http://www.symantec.com/docs/TECH102470

Support is right because at this point we don't have supported method to run cleanwipe remotely. However you can try to create a script to automate this process.,

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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JCercal's picture

Hi all,

MSI uninstalling do not remove all problematic registers keys or files...

I already used MSI uninstall but I couldn´t install the new version, I had the same issues...

The unique way was using cleanwipe, but I have more than 200 clients to uninstall....

Someone got silent option to run cleanwipe?

 

Thank you!

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Chetan Savade's picture

Hi,

I believe it's not possible. Even Symantec doesn't provide Cleanwipe batch file to it's customers.

So it's not possible to feed any parameter to run Cleanwipe.exe in silent mode.
 
I think it's in the pipeline to allow Cleanwipe tool to run in silent mode.
 
Did you tried with SEPPrep tool?
 
This tool is basically designed to unintsall competitive antivirus however it can be modified to uninstall existing SEP version prior to install SEP again.
 
 
 

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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