This paper presents the details about which pieces of a workflow or ServiceDesk are important to back up to ensure a successful restore. It is important to understand that a number of architectural components of a workflow cannot be backed up while the system is in use. This limitation is due to the nature of the product. This means that ServiceDesk, which is built on the Symantec Workflow product, cannot simply be backed up and restored with 100% of the data correctly in place. The details regarding these limitations are explained in the appropriate sections of this document.