There have been more than a few times that we have all had to review the logs on a node to troubleshoot an issue with the Altiris Agent or a related job/task.
I have found that by installing the 'Client Diagnostics', I have an easy to use tool to help comb through some pretty dry log files.
To do this, you will simply need to register the correct dll by opening a command prompt and running these commands:
cd C:\Program Files\Altiris\Altiris Agent\
regsvr32 AeXAgentDiagnostics.dll
You will then see a pop-up on your screen stating "DllRegisterServer in AeXAgentDiagnostics.dll succeeded."
Click the 'OK' button and your ready to roll.
You can now Right Click on your Altiris icon in your systray and navigate to 'Diagnostics | Log Viewer' or any of the other awesome options available under that menu.
But wait! What if you don't have an Altiris Agent icon in your systray! Don't worry. I can help you with that too.
Simply place these few lines into a VB Script on the computer that your working on. Simply Right Click on your desktop (or some other location) Drill down to "New | Text Document" then rename that file to 'somefilename.vbs'. Next, Right Click on that file and select 'Edit' and when the file opens in notepad (preferred), place these six lines in there:
dim client
set client = CreateObject ( "Altiris.AeXClient" )
dim sessmgr
set sessmgr = client.SessionManager
'Client Diagnostics
sessmgr.ActivateObject ( "{E8B8B9D4-A461-4E19-9F14-B72E5110F631}" )
Now just save and close the file. Simply double-click that file and you will magically have an Altiris Agent icon in your systray.
You should not have to redo the above mentioned steps to install the Client Diagnostics, but if you did for some reason, you have all the steps here in this article.
The down side is that this article only applies for Windows computers. I would love to see a simple menu driven counterpart for the Client Diagnostics on the *NIX platform. I think I will submit that as an enhancement request.
Thank you.