Customers’ reasons for calling in for support assistance varies from a simple process explanation or “how to” to complicated product issue resolution. Many customers overlook important documented topics and/or critical knowledge base articles, which requires them to contact support for case issues that could have been resolved without intervention. This session will showcase top ranked critical issues faced by many customers and help them to overcome or avoid from the issues and increase their system availability. Beginning with avoiding system panics to understanding different product patch releases, this session promises to be an eye opener. Presenter: Kalyan Subramaniyam