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SEP 12.1 and License Concept

Created: 27 Jan 2012 • Updated: 18 Jun 2013 | 27 comments
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Chetan Savade's picture
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Updated on 23rd May'13

 

            SEP 11.x licensing is basically just a "paper" license product. However, with SEP 12.1 the licensing is a "software" license product and uses a  license file. It is important to become familiar with this license concept.

Depending upon the license vendor, you receive either a product license serial number or a Symantec License file. License files are either sent to you in email or downloaded from a secure Web site. The license file uses the file extension .SLF (Symantec license file ). When the license file is sent by email, it is attached to the email as a .ZIP file. You must extract the .SLF file from the .ZIP file.

Save the license file to a computer that can be accessed from the Symantec Endpoint Protection Manager console. Many users save the license on the computer that hosts the Symantec Endpoint Protection Manager and also save a copy of the license to a different computer or removable storage media for safekeeping.
 
Note:  In some cases, End user have a license serial number only . This serial number can be used to activate your Symantec product license and to download the product software.
 

      A Symantec Endpoint Protection license applies to the Symantec Endpoint Protection clients. For instance, in a network with 50 endpoints, the license must provide for a minimum of 50 seats. Instances of the Symantec Endpoint Protection Manager do not require a license.

Implementing licensing in Symantec Endpoint Protection 12.1 has several functions:

  • Dictating compliance
  • Determining product type
  • Obtaining a Client Authentication Token (CAT) from Symantec                                                                                                                                                     

Types of enforcement

When the license goes out of compliance the Symantec Endpoint Protection product goes into enforcement mode. There are two types of enforcement

1)  Hard Enforcement: SEP 12.1 Small Business Edition

  • Content update downloads stop for both server and clients.In Small Business Edition it's 1:1 mapping with CAT server.
  • UI changes and log notifications are started.

2)  Soft Enforcement: SEP 12.1 Enterprise Edition

  •  Content update downloads continue from all the sources.
  •  UI changes and log notifications are started. 

Types of licenses

Several types of licenses are used in Symantec Endpoint Protection 12.1. The license types are:

  • Trial License
  • Upgrade License 
  • Over Deployed License
  • Never Expiring License
  • Paid License

Licenses also use the concept of “Grace Values.”

Grace Period: Additional validity beyond expiration date.

Grace Seats: Additional seats beyond number of seats they have purchased

Trial License

A trial license allows the customer to evaluate the product.

Applicable to both Enterprise and Small Business Edition

Enterprise Edition is 60 days validity with no grace days

Small Business Edition is 30 days validity with 30 days grace.

Provides hard enforcement for both Enterprise and Small Business Edition versions

This is the only license that provides hard enforcement on Enterprise.

Unlimited node license.

Included in SEPM Server DVD layout, activated during server configuration on server machine.

Upgrade license 

Allows the customer to use the product for a period when they migrate from any previous version of SEP to SEP 12.1 Enterprise.

Applicable to only Enterprise Edition.

Has 90 days of validity.

Is a soft enforcement license.

Unlimited node license.

Over deployed license

Applicable to both Small Business Edition and Enterprise Edition.

• In Small Business Edition, is given to clients deployed beyond entitled seats plus the grace count.

• In Enterprise Edition, is given to clients in case of error situations when no regular license exists.

• Included in Symantec Endpoint Prortection Manager Server DVD layout. No activation required.

Never expiring license

Intent of this license is to provide licensing to unmanaged clients.

•  Applicable to both  Small Business Edition and Enterprise Edition.

•  Unmanaged clients always work with the never expiring license.

•  Has no expiration date.

Paid license

Paid licenses are created by the licensing portal for customers.

Imported into the Symantec Endpoint Prortection Manager through the Symantec Endpoint Prortection Manager Console.

Can be sent as slf files or downloaded through IPL.

Virtual Machines

Under sections of the SEP 12.1 EULA 17.3 and 17.4, this construes two installations of SEP client and requires two licenses per piece of hardware configured in this manner.

Each running instance (physical and/or virtual) must be licensed.

The license file is located at C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\license\SEP_XX.slf.

 

New feature in SEP 12.1 for adding new licenses into Symantec Endpoint Prortection Manager

Advocated as primary mode for license import

slf is files are secondary, as back up

Users enter license serial number into Symantec Endpoint Prortection Manager.

Multiple serial numbers can be entered in one session

Each SN should have Company Info and Technical Contact Info associated with that SN

After the information is received by the licensing server the license is sent back

Double-byte Character Set (DBCS) characters are not supported in this input

License administration

License administration is done from Symantec Endpoint Prortection Manager Console > Admin> Licenses tab.

 

Administrators can

  • Activate a license
  • Import a license
  • Renew a license
  • Delete a license
  • Recover a license

Deleted licenses stay in system in ‘deleted’ mode for one year. This way licenses can be recovered from the local database when necessary.

The licenses needed to start the Symantec Endpoint Prortection Manager server are now part of the Recovery.zip file created at the end of the configuration or upgrade process

 

Backup license files like any other file.

Copy the .slf license files from the directory where the files were saved to another computer.

If you lose the license file, or it becomes irreparably damaged, you can download the file from the Symantec Licensing Portal Web site and use the file in the same manner as you used original license file.

Public Knowledge Base Articles: 

Licensing Symantec Endpoint Protection

http://www.symantec.com/docs/HOWTO55056

Purchasing licenses

http://www.symantec.com/docs/HOWTO55072

Where to buy a Symantec product license

http://www.symantec.com/docs/HOWTO55298

Product license requirements

http://www.symantec.com/docs/HOWTO55074

Maintaining your license

http://www.symantec.com/docs/HOWTO55300   

Activating your new or renewed Symantec Endpoint Protection 12.1 product license

http://www.symantec.com/docs/HOWTO55294

About renewing your Symantec Endpoint Protection license

http://www.symantec.com/docs/HOWTO55071

About product upgrades and licenses

http://www.symantec.com/docs/HOWTO55308

Checking license status

http://www.symantec.com/docs/HOWTO55070     

About multi-year licenses

http://www.symantec.com/docs/HOWTO55354

Importing license

http://www.symantec.com/docs/HOWTO55080

Recovering a deleted license

http://www.symantec.com/docs/HOWTO55301

Downloading a license file for a new or renewed license, or a license upgrade

http://www.symantec.com/docs/HOWTO55112

Licensing an unmanaged client

http://www.symantec.com/docs/HOWTO55368

Licensing enforcement rules

http://www.symantec.com/docs/HOWTO55135 

How to manage license file when there are several Symantec Endpoint Protection Managers in place?

http://www.symantec.com/docs/TECH164392

 

Videos:

https://www-secure.symantec.com/connect/videos/sep-121-licensing-unmanaged-client

http://go.symantec.com/education_septc

 

Trialware:

About the trialware license

http://www.symantec.com/docs/HOWTO55075

Download - Symantec Endpoint Protection 12 Trialware

https://www4.symantec.com/Vrt/offer?a_id=117135

Download - Symantec Endpoint Protection Small Business Edition Trialware

https://www4.symantec.com/Vrt/offer?a_id=77956

Issues:

Symantec Endpoint Protection Manager is showing over deployment of clients

http://www.symantec.com/docs/TECH168121

Do User Mode Clients in Symantec Endpoint Protection 12.1 Require Additional Licenses

http://www.symantec.com/docs/TECH163955     

About obsolete clients and their impact on licenses

http://www.symantec.com/docs/HOWTO55345

Renewing license prompts to add *.norton.com to Trusted Sites

http://www.symantec.com/docs/TECH163752

When purchasing license, Company Contact and Technical Contact fields do not accept international characters

http://www.symantec.com/docs/TECH163784

License purchase or renewal Web site appears blank

http://www.symantec.com/docs/TECH163686

Required exclusions for proxy servers to allow Symantec Endpoint Protection to connect to Symantec reputation and licensing servers

http://www.symantec.com/docs/TECH162286

 

Contact Us

http://www.symantec.com/partners/support/contact-us.jsp

Assistant & Information

http://www.symantec.com/support/assistance_information.jsp

 

Forum Article : How to upgrade your SEP11 license to SEP12 online

https://www-secure.symantec.com/connect/articles/how-upgrade-your-sep11-license-sep12-online

Comments 27 CommentsJump to latest comment

hemantsingh681's picture

hi chetan,

Can we use same license our additional server ??

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Chetan Savade's picture

Hi hemantsingh681,

have you checked this article ?

Can a single license be split between multiple separate Symantec Endpoint Protection Managers?

http://www.symantec.com/docs/TECH164392

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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AravindKM's picture

Thank You for the detailed explanation.

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

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Mithun Sanghavi's picture

Hello,

Check these VIDEOs:

Licensing Guide for SEP 12.1- Part 1

Licensing Guide for SEP 12.1- Part 2

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

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Sameh.Erfan's picture

I'm not able to connect to license server to activate my SEP 12.1

I don't have SLF file, so how to convert my license key to SLF file?

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Chetan Savade's picture

Hi,

Make sure you are entering correct serial number to activate the license.

You can get in touch with license department to receive SLF file.

You can send an email at license@symantec.com
 
Website: http://symantec.custhelp.com
Phone number: 1-800-721-3934
Email: license@symantec.com

Contact Us

http://www.symantec.com/partners/support/contact-us.jsp

Assistant & Information

http://www.symantec.com/support/assistance_information.jsp

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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Chetan Savade's picture

Hi,

SEP license concept for VM machines.

https://www-secure.symantec.com/connect/forums/sep-clients-main-computer-os-and-vm-instance

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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harvansh Singh's picture

Hi Chetan,

 

Thanks for sharing your knowledge.

 

 

Regards

Harvansh Singh

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BeeOussa's picture

Hi Chetan,

Our SYMC PPROTECTION SUITE ENTERPRISE EDITION 4.0 has just expired. I saw you mentioned earlier a grace period is 60days, yet we are out of a grace period thus can we just renew our license without buying a new fresh license?? As per your above mentioned you said some functions will be disable only when we renew or reactivate then it will enable back a whole functions, am I right?   

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Chetan Savade's picture

Yes, I believe you are correct.

You should be able to renew the license. However license team can confirm the same.

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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BeeOussa's picture

Hi Chetan,

May I have a reference link regarding the grace period license policy or agreement from Symentec? Since, we have our vendor here would like us to buy all new fresh licenses for our client Symentec for just only over a grace period 60 days.

Appreciated your assistance.

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pete_4u2002's picture

check this link

Licensing Symantec Endpoint Protection

 

Article:HOWTO55056  |  Created: 2011-06-29  |  Updated: 2013-06-26  |  Article URL http://www.symantec.com/docs/HOWTO55056

 

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sabelo thebongsa's picture

Symantec is a very reliable antivirus and works fine for me.

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Chetan Savade's picture

Thanks for your feedback!

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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Berratus's picture

We have an EE license and I am pushing to get it renewed, From what I've read, even after the grace period ends, we will still continue to receive definition updates. Is that correct? How long is the grace period typically for EE licensing? Will the definition updates ever stop if we don't renew our licenses?

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Chetan Savade's picture

Hi,

You will keep receiving definitions updates if it's Enterprise Edition though license is expired and grace period has finished.

When your current license is about to expire, the Symantec Endpoint Protection Manager (SEPM) begins sending license expiration notifications to the Symantec Endpoint Protection administrator. Symantec highly recommends that you renew your license before it expires.

To follow the compliance process you should renew the licenses within specified time.

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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Berratus's picture

Thank you for the reply.

Is there ever a time where, if the license isn't renewed, Symantec just simply stops providing updates? What's to stop companies from just not renewing their license if the updates continue?

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.Brian's picture

Download protection stops updating

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

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Berratus's picture

Thank you for the information

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foula's picture

Hi all,

Please how can I do to upgrade SEP 12.1.1000.157.ru1 to earlier version which can allows to support the windows8.x clients, please could you give me all procedure and how, if some images are possible

thanks for help,

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Sumit G's picture

SEP 12.1 RU2 is the first version which support for Window 8.

You can read it

About Windows 8 and Symantec Endpoint Protection 12.1

Article:TECH174348  | Created: 2011-11-14  | Updated: 2013-11-05  | Article URL http://www.symantec.com/docs/TECH174348

You can upgrade the version in 12.1 ru4 mp1a. This is one is latest.

Symantec Endpoint Protection 12.1.4.1a is now available

Article:AL1555  | Created: 2014-04-17  | Updated: 2014-04-17  | Article URL http://www.symantec.com/docs/AL1555

Planning for Migration to Symantec Endpoint Protection Manager 12.1

Article:TECH162730  | Created: 2011-06-20  | Updated: 2013-10-21  | Article URL http://www.symantec.com/docs/TECH162730

Regards

Sumit G.

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Birendra's picture

Hi,

 

We have purchased SYMC PROTECTION SUITE ENTERPRISE EDITION 4.0 PER USER RENEWAL ESSENTIAL 12 MONTHS REWARDS BAND A - 36 Months. How many users will it support.

If i have purchased 2000 user licenses then how can i accomodate additional 200 users in same license.

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Chetan Savade's picture

Hi,

You need to purchase additional license to cover 200 users. Import them into the SEPM to reflect desired results into the SEPM. 

Being an Enterprise edition SEPM will show over-deployed status but clients will receive updates.

Follow the compliance process by adding new license into the SEPM.

 

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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foula's picture

Hi all,

please could you send me the screenprint of  How to add features to existing Symantec Endpoint Protection (SEP) client installations,  means i want to push all of sep client to  leave 12.1.U1 to 12.1.U4, because on server i have 12.1.U4, but the client still yet 12.1.U1, i want can u show  with screenprint of the different stapes.

 

thanks

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Chetan Savade's picture

Not sure whether we have with screenshots but following article can help you.

How to add or remove features to existing Symantec Endpoint Protection client installations

http://www.symantec.com/docs/TECH90936

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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Meghashyam's picture

Hello- I have got enough information on the licensing part with this article.

Would you mind letting me know what are the after effects of over deployment?

I have an information on my SEPM which shows over deplyed cleints. Which clients will be effected and how?

I know clients without license will not be updated with the download protection.

Is there an article on the same? How and what clients are effected with OIverdeployment?

I am sure my company needs some more time to purchese the additional licenses and would like to know the after effects of the same.

 

Thanks in advance.

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Chetan Savade's picture

Hi,

Would you mind letting me know what are the after effects of over deployment?

--> It's just warning if using Enterprise Edition, clients will receive updates. In case of SBE, SEPM can't download latest definitions.

I have an information on my SEPM which shows over deplyed cleints. Which clients will be effected and how?

-->  If it's Enterprise Edition, none of the client will be affected. In SBE clients can not receive latest updates from the SEPM

I know clients without license will not be updated with the download protection.

Is there an article on the same? How and what clients are effected with OIverdeployment?

--> I haven't seen yet, but need to check more on it.

I am sure my company needs some more time to purchese the additional licenses and would like to know the after effects of the same.

 

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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