Updated on 1st Feb'15
SEP 11.x licensing is basically just a "paper" license product. However, with SEP 12.1 the licensing is a "software" license product and uses a license file. It is important to become familiar with this license concept.
Depending upon the license vendor, you receive either a product license serial number or a Symantec License file. License files are either sent to you in email or downloaded from a secure Web site. The license file uses the file extension .SLF (Symantec license file ). When the license file is sent by email, it is attached to the email as a .ZIP file. You must extract the .SLF file from the .ZIP file.
A Symantec Endpoint Protection license applies to the Symantec Endpoint Protection clients. For instance, in a network with 50 endpoints, the license must provide for a minimum of 50 seats. Instances of the Symantec Endpoint Protection Manager do not require a license.
Implementing licensing in Symantec Endpoint Protection 12.1 has several functions:
- Dictating compliance
- Determining product type
- Obtaining a Client Authentication Token (CAT) from Symantec
Types of enforcement
When the license goes out of compliance the Symantec Endpoint Protection product goes into enforcement mode. There are two types of enforcement
1) Hard Enforcement: Applies to SEP 12.1 Small Business Edition
2) Soft Enforcement: Applies to SEP 12.1 Enterprise Edition
Types of licenses
Several types of licenses are used in Symantec Endpoint Protection 12.1. The license types are:
- Trial License
- Upgrade License
- Over Deployed License
- Never Expiring License
- Paid License
Licenses also use the concept of “Grace Values.”
Grace Period: Additional validity beyond expiration date.
Grace Seats: Additional seats beyond number of seats they have purchased
A trial license allows the customer to evaluate the product.
Applicable to both Enterprise and Small Business Edition
Enterprise Edition is 60 days validity with no grace days
Small Business Edition is 30 days validity with 30 days grace.
Provides hard enforcement for both Enterprise and Small Business Edition versions
This is the only license that provides hard enforcement on Enterprise.
Unlimited node license.
Included in SEPM Server DVD layout, activated during server configuration on server machine.
Allows the customer to use the product for a period when they migrate from any previous version of SEP to SEP 12.1 Enterprise.
Applicable to only Enterprise Edition.
Has 90 days of validity.
Is a soft enforcement license.
Unlimited node license.
Over deployed license
Applicable to both Small Business Edition and Enterprise Edition.
• In Small Business Edition, is given to clients deployed beyond entitled seats plus the grace count.
• In Enterprise Edition, is given to clients in case of error situations when no regular license exists.
• Included in Symantec Endpoint Prortection Manager Server DVD layout. No activation required.
Never expiring license
Intent of this license is to provide licensing to unmanaged clients.
• Applicable to both Small Business Edition and Enterprise Edition.
• Unmanaged clients always work with the never expiring license.
• Has no expiration date.
Paid licenses are created by the licensing portal for customers.
Imported into the Symantec Endpoint Prortection Manager through the Symantec Endpoint Prortection Manager Console.
Can be sent as slf files or downloaded through IPL.
Under sections of the SEP 12.1 EULA 17.3 and 17.4, this construes two installations of SEP client and requires two licenses per piece of hardware configured in this manner.
Each running instance (physical and/or virtual) must be licensed.
The license file is located at C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\license\SEP_XX.slf.
New feature in SEP 12.1 for adding new licenses into Symantec Endpoint Prortection Manager
Advocated as primary mode for license import
slf is files are secondary, as back up
Users enter license serial number into Symantec Endpoint Prortection Manager.
Multiple serial numbers can be entered in one session
Each SN should have Company Info and Technical Contact Info associated with that SN
After the information is received by the licensing server the license is sent back
Double-byte Character Set (DBCS) characters are not supported in this input
License administration is done from Symantec Endpoint Prortection Manager Console > Admin> Licenses tab.
- Activate a license
- Import a license
- Renew a license
- Delete a license
- Recover a license
Deleted licenses stay in system in ‘deleted’ mode for one year. This way licenses can be recovered from the local database when necessary.
The licenses needed to start the Symantec Endpoint Prortection Manager server are now part of the Recovery.zip file created at the end of the configuration or upgrade process
Backup license files like any other file.
Copy the .slf license files from the directory where the files were saved to another computer.
If you lose the license file, or it becomes irreparably damaged, you can download the file from the Symantec Licensing Portal Web site and use the file in the same manner as you used original license file.
Public Knowledge Base Articles:
Licensing Symantec Endpoint Protection
Where to buy a Symantec product license
Product license requirements
Maintaining your license
Activating your new or renewed Symantec Endpoint Protection 12.1 product license
About renewing your Symantec Endpoint Protection license
About product upgrades and licenses
Checking license status
About multi-year licenses
Recovering a deleted license
Downloading a license file for a new or renewed license, or a license upgrade
Licensing an unmanaged client
Licensing enforcement rules
How to manage license file when there are several Symantec Endpoint Protection Managers in place?
About upgrading from trialware
Download - Symantec Endpoint Protection 12 Trialware
Download - Symantec Endpoint Protection Small Business Edition Trialware
Symantec Endpoint Protection Manager is showing over deployment of clients
Do User Mode Clients in Symantec Endpoint Protection 12.1 Require Additional Licenses
About obsolete clients and their impact on licenses
Renewing license prompts to add *.norton.com to Trusted Sites
When purchasing license, Company Contact and Technical Contact fields do not accept international characters
License purchase or renewal Web site appears blank
Required exclusions for proxy servers to allow Symantec Endpoint Protection to connect to Symantec reputation and licensing servers
Assistant & Information
Forum Article : How to upgrade your SEP11 license to SEP12 online