Updated 29th Oct'12

Hello Everyone,

We should be familiar with dos commands to start & stop services related to SEP.

Symantec Endpoint Protection Service is dependent on Symantec Web service so when we try to stop web service only it will stop SEPM service also.

Net stop semwebsrv

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Type ‘Y’to stop the service, you can see it's stopping SEPM service first then Apache service.

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To start both the services again type

Net start semsrv

IF you wish to stop only Symantec Endpoint Protection Manager Service only

Net stop semsrv

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To start Symantec Endpoint Protection Manager service again

Net start semsrv

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To stop Symantec Endpoint Embedded database service.

net stop sqlanys_sem5

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To start it again

net start sqlanys_sem5

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How to restart Shared insight cache service through command line if it’s installed.

Sc start “Shared insight cache”

Sc stops “Shared insight cache”

Sc query “Shared insight cache”

In many cases we may required to stop SEP client service to replace sylink.xml or for any other troubleshooting.

To stop SEP client service

smc -stop

After typing this command there won't be any command prompt window, SEP yellow shied icon View Inline Image should disappear after typing this command.

To start SEP client service

smc -start

To disable SEP client firewall service

smc -disable –ntp

To enable client firewall service

smc -enable -ntp

If the SEP client UI is password protected:

smc -disable -ntp -p <password>

I hope it's been informative.

Public KB Articles:

Available Command-Line Options for Smc.exe

http://www.symantec.com/docs/TECH103048

Windows commands for the client service

http://www.symantec.com/docs/HOWTO26882

How to uninstall Symantec Endpoint Protection (SEP) client silently using the command line

http://www.symantec.com/docs/TECH105827

MSI command line reference for Symantec Endpoint Protection 11.0

http://www.symantec.com/docs/TECH102668