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SEP Client Directory Analysis

Created: 25 Feb 2013 • Updated: 24 Mar 2013 | 6 comments
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Sari_Bukhari's picture
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The directory C:\ProgramData\Symantec\Symantec should average between 1GB-2GB in size depending on the SEP client version 11 or 12.1, where the older version of SEP client consumes larger disk space.

  • There are some known issues in SEP11 where the client sometimes overuse the disk space of the machine, it is recommended to upgrade those machines to version 12.1 to solve those issues.
  • Please note that C:\ProgramData\Symantec\ might hold directories for other Symantec software, and this analysis was done for SEP client directory only (Version 12.1.671.4971).

A typical C:\ProgramData\Symantec\Symantec Endpoint Protection should contain the following folders:

02/24/2013  09:17 AM    <DIR>          12.1.671.4971.105

02/19/2013  12:36 PM    <JUNCTION>     CurrentVersion

02/19/2013  12:36 PM    <DIR>          PersistedData

               0 File(s)              0 bytes

               5 Dir(s)  461,788,991,488 bytes free

This directory usually holds the folders for the current and previous versions of SEP, it is safe to delete old directories of old versions after confirming the current running version through SEP Client by following these steps:

SEP Client Main Screen -> Click on Help -> Click on About -> Check the version from the screen.

Clicking on the “CurrentVersion” shortcut will directly take you to the current version files, where that directory will hold the following:

02/19/2013  12:36 PM    <DIR>          Data

02/19/2013  12:36 PM    <DIR>          inbox

02/19/2013  12:36 PM               114 isolate.ini

02/25/2013  10:42 AM    <DIR>          SRTSP

The two folders inbox and SRTSP should not consume much space and they should not be deleted, however, must of the disk space problems comes from the folder “Data”.

A typical “Data” folder should reflect the following:

02/19/2013  12:36 PM    <DIR>          APTemp

02/19/2013  12:36 PM    <DIR>          BadPatts

02/25/2013  10:45 AM    <DIR>          BASH

02/19/2013  12:36 PM    <DIR>          Cached Installs

02/25/2013  01:03 AM    <DIR>          CmnClnt

02/25/2013  10:43 AM    <DIR>          Config

02/19/2013  12:36 PM    <DIR>          ContentCache

02/25/2013  12:22 PM    <DIR>          DB

02/25/2013  01:15 AM    <DIR>          DecTemp

02/19/2013  12:36 PM    <DIR>          Definitions

02/24/2013  09:18 AM    <DIR>          FeatureState

02/19/2013  12:36 PM    <DIR>          I2_LDVP.VDB

02/19/2013  12:36 PM    <DIR>          Install

02/19/2013  01:19 PM    <DIR>          IPS

02/25/2013  10:42 AM    <DIR>          IPSFFPlgn

02/25/2013  10:44 AM    <DIR>          IRON

02/19/2013  12:37 PM    <DIR>          Logs

02/19/2013  12:37 PM    <DIR>          Lue

02/19/2013  12:36 PM    <DIR>          Quarantine

02/19/2013  01:20 PM    <DIR>          SPManifests

02/19/2013  12:36 PM    <DIR>          SRTSP

02/19/2013  12:46 PM    <DIR>          State

02/19/2013  12:36 PM    <DIR>          SymDS

02/19/2013  12:36 PM    <DIR>          symnetdrv

06/17/2011  04:31 PM               743 SymPP.inf

06/17/2011  04:31 PM             7,664 SystemSnapshotRules.bin

02/19/2013  12:36 PM    <DIR>          xfer

02/19/2013  12:36 PM    <DIR>          xfer_tmp

“Data” Folder Detailed Directory Analysis

  1. APTemp - This directory should be clean be default.
  2. BadPatts - This directory should be clean be default.
  3. BASH - average file size should be around ~6.10MB. It is advised to not delete the contents inside the folder.
  4. Cached Installs - the size of this file varies from machine to machine, deleting the contents of this file will only replace them again with the same contents. it is not advised to delete anything from this file according to Symantec tech support.
    Reference: http://www.symantec.com/connect/forums/sep-cached-installs
  5. CmnClnt - This folder is reported to seize high capacity as it is responsible to check the reputation of the files with Symantec servers. Folders inside this directory usually sends the files to Symantec for checking if the machine has no access to the internet then this folder will increase in size rapidly. A solution to this problem could be found here: http://www.symantec.com/connect/forums/folder-12xxxdatacmnclntccsubsdk-has-large-size
  6. Config - a vital file that should not be deleted.
  7. ContentCache - This directory should be clean if there are no active processes in SEP.
  8. DB - There is no information available in Symantec knowledge base regarding this folder. However, database files by common technological sense should not be deleted as the client operationally relies on it.
  9. DecTemp - This folder should be clean by default. incase this file holds large files, then the machine should be restarted into safe mode to delete all files under DecTemp/i2_ldvp.tmp/
    Reference: http://www.symantec.com/business/support/index?page=content&id=TECH97520
  10. Definitions - This folder should be 2GB in size for SEP 11 or around 900MBs for SEP 12+.
    Reference: http://www.symantec.com/business/support/index?page=content&id=TECH141811
  11. FeatureState - This directory should be clean be default.
  12. I2_LDVP.VDB - This directory should be clean be default.
  13. Install - this folder usually holds the install logs. In my machine this folder is ~5MB in size. It is not recommended to delete this folder contents for future troubleshooting purposes.
  14. IPS - This folder should not be consuming lots of space. SEP will replace this folder if deleted. It is not recommended to delete this file.
  15. IPSFFPlgn - It is not recommended to delete this folder’s contents. Average size ~400KB.
  16. IRON - folder for the IRON definition DB, this folder should not be tampered with.
  17. Logs - This folder will increase in time depending on its age this file varies in size, technically it is not recommended to delete this folder.
  18. Lue - this folder should not consume much space. ~1MB max.
  19. Quarantine - AV quarantine directory. this folder should be cleaned up automatically depending on the Antivirus and and AntiSpyware policy.
    Reference: http://www.symantec.com/business/support/index?page=content&id=TECH106443
  20. SPManifests - This folder is important for remote client installation through SEPM.
  21. SRTSP - It is not recommended to delete the contents of this folder as it might impact the operation of SEP client.
  22. State - Important for the communication between SEP client and SEPM. Should not be deleted.
  23. SymDS - Should be empty by default if there are no operations in process.
  24. symnetdrv - This folder holds important files, should not be deleted. Avg size 16-80Kb.
  25. xfer, xfer_tmp - should be empty by default. there are reports with problems in SEP11, where the folder will increase in size rapidly. in that case the only solution to the problem is to completely re-install SEP.
    Reference: http://www.symantec.com/connect/forums/tmp-files-issue-xfer-folder

Comments 6 CommentsJump to latest comment

nwranich's picture

thank you.  I was always unsure as to where to find the specificy types of SEP files.

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BTM's picture

Great stuff!  Thank you!

I was looking for information on cached Installs and this is perfect, I especially like how you included the link to the article.

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sealchan's picture

I'm going to look into automating checks for some of these folders in SymHelp.  I've already covered the Machine AV logs, User AV logs and in the next version of SymHelp (2.1.24) there will be a check of the VirusDefs folder.

My document supporting these folders and SymHelp can be found here:

TECH212722: 'Low Disk Space on a Symantec Endpoint Protection client'

The thresholds I put in this document are based on sampling from actual machines in the customer environment.

Thanks for this thorough research!

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.Brian's picture

Very informative article. Thanks for the link.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

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chhowa's picture

Hi,

This is very informative, appreciate the hardwork and effort. Good for new guys like us.

Thanks

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Aeschylus's picture

Hello,

Thank you for sharing. Thumbs up

Best Regards,

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