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SEP Installation Rollback on Windows 7, Windows Vista, Windows 2008

Created: 18 Oct 2010 • Updated: 27 Jan 2011 | 6 comments
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Mudit Kumar's picture
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Edited

Note: We have found that there is a  compaitibility issue with Verizon Wireless

 

Symptoms

            Following are the errors which will show up when installation fail on Windows 7, Windows Vista, Windows 2008

1.       Error Liveupdate could not access its settings, Error code 0x00000000'

2.       Error "MSIASSERT - DefInstallCA: Failed to load ccInst64.dll. symRes=0x80010300"

3.       Failed installation

4.       File Auto Protect Errors.

5.       Error "Windows Application Error :The exception unknown software exception 0xc000000d occurred in the application at location    0X100031F6"

6.       Error “CheckInstallPath. Return value 3

7.       LiveUpdate registration failed. (HRESULT=-2147221164)

8.       CreateProcessAndWait( LUCHECK.EXE ) returned 206

 

           

 

Solution

            Error Liveupdate could not access its settings, Error code 0x00000000'

            Reasons: Permission problem in Windows 7

            Solution

            Uninstall Liveupdate from Add Remove Programs and Reinstall Liveupdate

            Liveupdate Program can be downloaded from the following link

            Web URL: ftp://ftp.symantec.com/public/english_us_canada/liveupdate/3.3.0/

            Name of the file is lusetup.exe

 

            Error "MSIASSERT - DefInstallCA: Failed to load ccInst64.dll. symRes=0x80010300"

            Reason: If BESR 2010 (build 9.0.0.35656) is installed before SEP, it does not set the correct Full Control permission to HKLM\Symantec hive for Administrators group.

            Solution

            Run Liveupdate to update BESR 2010 to BESR 2010 SP1 (9.0.1.36216) or Uninstall BESR and install SEP first

 

            Failed installation/File Auto Protect Errors.

            Reason:User Access Control/Windows Firewall/Windows Defender

            Solution

            Turn Off UAC

            Click Start, and then click Control Panel.

            In Control Panel, click User Accounts.

            In the User Accounts window, click User Accounts.

            In the User Accounts tasks window, click Turn User Account Control on or off.

            If UAC is currently configured in Admin Approval Mode, the User Account Control message appears. Click             Continue.

            Clear the Use User Account Control (UAC) to help protect your computer check box, and then click OK.

            Click Restart Now to apply the change right away, or click Restart Later and close the User Accounts tasks             window.

 

Disable Windows Firewall

            Click on Windows Start Button

            In the Run Box type services.msc

            Click OK

            Scroll to Windows Firewall

            Right Click on Windows Firewall and Click on Properties

            Click on "STOP" and change the start up type to Disable.

            Click on OK

 

Disable Windows Defender

            Click in Windows Start Button

            Click RUN, Type services.msc

            Click OK

            Scroll to Windows Defender

            Right Click on Windows Defender and Click on Properties

            Click on "STOP" and change the start up type to Disable.

            Click on OK

            Close the Services window

            Reboot the computer after the above steps

 

           

Error "Windows Application Error :The exception unknown software exception 0xc000000d occurred in the             application at location 0X100031F6"

 

 

            Reason: User Access Control/Pending System Changes

            Solution

            Note: Take the backup of the registry before performing these steps

            Click on Windows Start Button

            In the Run Box type regedit

            Click OK

            Locate  PendingFileRenameOperations under the following path

            HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SessionManager\

            Rename PendingFileRenameOperations to PendingFileRenameOperations2

            Restart the computer

 

            Error CheckInstallPath. Return value 3

            Reason: Could be because of conflict with the regional settings on the computer. The installer may incorrectly             reference the install path as the root of the drive.

            Solution

To resolve this issue, temporarily change your Regional settings to allow the installation to complete successfully.

            In Windows Vista

Open Control Panel

Open Regional and Language Options

Under 'Current Formats' select 'US English'

Click OK

Attempt to install SEP11

 

In Windows 7

Open Control Panel

Click on Clock, Language and Region

Click on Region and Language

Click on Change Display Language

Click on the Administrative tab

Click on the Change System Locale button

Click on the drop-down menu and choose English

Click OK.

            Note: You may have to reboot the computer after making these changes

           

            LiveUpdate registration failed. (HRESULT=-2147221164)

 

-- DECABI_LOGGING --   Could not get Decomposer ABI version from LiveUpdate. (HRESULT=-2147221164)

-- DECABI_LOGGING --   Decomposer ABI version registered with LiveUpdate is: not installed

-- DECABI_LOGGING --   Decomposer ABI sequence number registered with LiveUpdate is: not installed

-- DECABI_LOGGING --   For rollback using Decomposer ABI custom action  property: sizeof= 130 not     installed:not installed

-- DECABI_LOGGING --   LiveUpdate registration failed. (HRESULT=-2147221164)

CustomAction LU_Register_Decomposer_ABI.611D9A69_39FC_4998_998E_1ECADF28A979 returned actual error    code 1603 (note this may not be 100% accurate if translation happened inside

 

            Reason: Corrupt Liveupdate/Pending System Changes

            Solution

            Install Liveupdate first downloading from the stp.symantec.com site

            Following the Pending system Changes Steps

 

            CreateProcessAndWait( LUCHECK.EXE ) returned 206

            Reason: Conflict with Legacy product installations, Incorrect permissions for LuComServer, or Invalid folder             redirections

            A) Invalid folder redirections

            Windows 7 makes use of internal links and redirections that may not be understood by legacy installations and             legacy software.  To accommodate this, we may have to check the settings that Windows 7 uses to determine             certain folder locations within the operating system itself.  Confirm that the settings are pointing to        actual             physical folders.

            Click on Windows Start Button

            In the Run Box type regedit

            Click OK

            Navigate to the following

            HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData:

            Change the value=%APPDATA%  to value=%USERPROFILE%\AppData\

            Change the value=%APPDATA%  to value=%USERPROFILE%\AppData\Roaming

            Change the value=%USERPROFILE%\AppData\ to value=%APPDATA% 

 

            Note: Verify the physical folder exists, \Users\[local user]\AppData, before finishing the renaming process.              In addition, verify the value of the other keys located within the AppData folder, they all should be alike.

 

            Reboot

            Right-Click ‘Run as Administrator’ and run Setup.exe

           

B) Conflict with Legacy product installations

            Rename Autoexec.bat and Config.sys to *.bak

            Note: If you have not installed any legacy products on your Windows 7 machine Autoexec.bat and   Config.sys should NOT be created

 

C) Incorrect permissions for LuComServer

            Start - Run - Dcomcnfg: Component Services, Computers, My Computer, DCOM Config, LuComServer,

            Select Properties, Identity tab

            Select the "This user" option

            Choose a Local Administrator account. Use the Browse button if necessary; the account name must be prefixed    by machine name to be recognized.

 

 

Reference

 

Title: 'Windows 7 / 2008 R2 - SEP Client installation rolls back.'

Web URL: http://www.symantec.com/business/support/index?page=content&id=TECH97223

 

Title: Unable to install Symantec Endpoint Protection after installing Backup Exec System Recovery 2010.

Web URL: http://www.symantec.com/business/support/index?page=content&id=TECH127032

 

Title: 'Installer Information - "Symantec Endpoint Protection has detected that there are pending system changes that require a reboot." when trying to install SEP 11.0 on Windows 7'

Web URL:  http://www.symantec.com/business/support/index?page=content&id=TECH95608&locale=en_US

 

Title: 'How to manually uninstall the Symantec Endpoint Protection client from Windows Vista, Windows 7, and Windows 2008 R2 32-bit'

Web URL: http://www.symantec.com/business/support/index?page=content&id=TECH102286&locale=en_US

 

Title: 'How to manually uninstall the Symantec Endpoint Protection client from Windows Vista, Windows 7, and Windows 2008 R2 64-bit'

Web URL: http://www.symantec.com/business/support/index?page=content&id=TECH91038&locale=en_US

Comments 6 CommentsJump to latest comment

Gerald Selvaraj David's picture

    Thanks and Hands Up for you sir for this collection

 

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MASH1's picture

Nice

- MASH

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Swapnil khare's picture

Nice info

 

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

 

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John Santana's picture

thakns man !

Kind regards,

John Santana
IT Professional

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Please be nice to me as I'm newbie in this forum.

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