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SMG 10, Configuring Customer-Specific Submissions

Created: 04 Oct 2012 • Updated: 16 Oct 2012 | 12 comments
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oykunsatis's picture
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Hello Friends,

As you know a short time ago new Symantec Messaging Gateway (formerly Brightmail ) version released. In this version we have lots of new features and bug fixes that makes the product more powerful and stable.

You can check the details about “what’s new” in this version following this article: http://www.symantec.com/business/support/index?page=content&id=DOC5801

 

Today we are going to configure most of the important feature in new version, called “Customer-Specific Submissions”. As you know in the older versions we had a couple of ways to submit missing spams or false positives. One of them is sending the missed or false-positive email to an email address or you can submit it with Email Submission Client.

Customer Specific Submissions is a new,easy and effective way to submit missed or misidentified spams. It allows SMG administrators or users to submit mails directly from SMG interface and the important thing is after you submit messages for submissions, rules are creating and pushing to your devices automatically just in a couple of minutes and also specific to your SMG environment.

 

Let’s start step-by-step;

 

  1. To use Customer Specific Submissions, first you need enable Customer Specific Submissions and register your device for getting the rules directly from Symantec.

Choose “Spam” menu from top of the page then under “Settings” menu from left, click “Submission Settings” as you can see in the image below.

2. After choosing “Enable Customer-specific Spam Submission” checkbox, you’ll see a popup for “Privacy Policy” and you must be agreed for the terms to enable this feature.

3. Registering your device will take some time, while this process you’ll see two screens like in below.

4. After Customer Specific Submissions enabled and your device is registered, you’ll turn back to page with a message top of the page. As message said, until you enable Customer Specific Message Policies,Feature will not be effective.

5. Before enabling policies, you can set who can submit messages. There are two way to identify them. With default setting, Administrators and users listed can submit messages and the second option is for blocking users listed to submit messages as you can see in the below. By the way you can also import your list for allow or block submitting messages.

6. Now, we should choose a policy to enable “Customer Specific Submissions” before submitting any messages. To do that, click “Spam” from top menu then you will see 4 policies starting with “Customer Specific Spam:” tag. You can modify the subject, delete, quarantine or deliver the messages normally, as you also know these actions from our standard Spam policies.

7. To enable one of these policies, just click it and choose policy group below to apply it to following group.

8. After clicking Save button, you can see that policy applied.

9. Okay, we have the feature enabled, our device is registered and also our policy is applied.  Now, it’s time to submit messages :)

There are 3 ways to submit messages from SMG interface. First, you can upload it manually from “Spam/Submissions/Submit Messages”

Secondly, you can use “Content/Incident Management/Quarantine Incidents” to submit them by clicking the buttons “This is Spam” or “This is NOT Spam”

 

The last choice is submitting from Spam Quarantine that you can access from Spam/Quarantine/Email Spam

10. After you choose the message and click the button “This is Spam” or “This is NOT Spam”, there’s a confirmation question appeared before submitting the message.

11. And after that you can see that you message is successfully submitted.

12. The final step to see the status of your submissions. Click the “Status/Submissions/Submission Detail”

13. Just click Display Filtered button to see your submission, as you can see you can set lots of filters to see submissions in detail.

14. When you checked the details, you can see a summary and a history about what happened to your submission after you submitted.

 

 

 

I hope this article can help you to configure this great feature.

Regards,

Oykun

 

Comments 12 CommentsJump to latest comment

Baris Aydogmusoglu's picture

Thank you Oykun ,
This is so informative .

Senior System Expert

Microsoft Exchange Server

Symantec Enterprise Vault

http://www.aydogmusoglu.com

http://www.e-vault.info

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alican's picture

Thank you Oykun for this great article. It takes less than 30 seconds to submit and have your customer-specific signature. That's really fast!!!

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Selda.A's picture

Thank you Oykun,

This is a great article for the SMG community...

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selim_ozis's picture

Thank You Oykun

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GrahamA's picture

Great writeup, thanks so much for putting it together and sharing.

GrahamA Product Management, Symantec Security Solutions

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oykunsatis's picture

Many thanks to everyone, hope it helps !

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cozgul's picture

thank you for your share

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rupesh.naik45@yahoo.in's picture

thanks oykunsatis.......it is very help full for me........!

can you share all new fetures in 10.0.0.-7 version......because i have upgraded my SMG version but not using all features.. please help......!

 

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oykunsatis's picture

Hello Rupesh,

Actually, the most important new feature is above :) 

There are also some special filters for Content rule creation(you can add "not" filter in lots of rules), you can generate more granular backups, more control on DLP, and lots of details for Message Audit Logs.

 

Please check What's new document for all new features.

 

Regards,

Oykun

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rupesh.naik45@yahoo.in's picture

please share the path...

 

What's new document for all new features..

 

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cus000's picture

Great info.

 

Thanks

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Christian G.'s picture

When I try to enable it, I always get the followin error message:

 

"Your request cannot be completed within the specified timeout period. Increase the 'Symantec Security Response data transfer timeout limit' on the Advanced Settings page and try again."

 

Where can I change the timeout limit and what should it be?

 

Thanks

 

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