Supported Upgrade paths to Symantec Endpoint Protection 12.1
Updated on 20th Nov'12
Hello,
Information is needed on the supported upgrade paths when migrating to Symantec Endpoint Protection (SEP)12.1
However always refer specific version release notes and system requirements prior to an upgrade.
RU is Release Update version& MP is Maintenance Pack. The MP need to be installed to the same version of RU.
SEP 12.1 have two types:
• 12.1 Enterprise Edition (EE)
• 12.1 Small Business Edition (SBE)
Two most common migrated path (however few exceptions are there)
• SEP 11.x Enterprise Edition --> SEP 12.1 Enterprise Edition
(SEP 11.x.RU1, RU2, RU3 , RU4, RU5, RU6 --> SEP 12.1--> Supported )
( SEP 11 RU7 --> SEP 12.1 --> Not supported )
( SEP 11 RU7 --> SEP 12.1 RU1 --> Supported )
• Small Business Edition 12.0 --> Small Business Edition 12.1
All versions of Symantec Sygate Enterprise Protection up to 5.1 up to Release Update 9 Maintenance Patch 5 (MR9 MP5) can be migrated to version 12.1. Releases later than 5.1 MR9 MP5 cannot be migrated to 12.1.
This restriction does not affect client versions.
Crossgrade upgrade
SEP EE 11.x > SEP EE 12.1 (EE upgrade)
adds and activate upgrade license
SEP SBE 12.0 > SEP SBE 12.1 (SBE Upgrade)
Keeps the same license
SEP SBE 12.x > SEP 12.1 (EE upgrade)
Remove old licenses, adds and activates upgrade license
SEP Upgrade overview
The 11.0 RU7, RU7 MP1, and RU7 MP2 SEPM contains SQL schema changes that are newer than the schema used by 12.1. For this reason, migrations from certain 11.0 RU7 to 12.1 versions are not supported, and are prevented by the installer.
Migration support for 11.0.7000.975 (RU7) to 12.1 is present in 12.1.1000.157 (RU1) or higher.
Migration support for 11.0.7101.1056 (RU7 MP1) and 11.0.7200.1147 (RU7 MP2) to 12.1 is not currently available. A future release of the 12.1 product (12.1 RU2) will contain support for additional migration scenarios.
Supported upgrade paths to Symantec Endpoint Protection Manager 12.1 from Symantec Endpoint Protection Manager 11.x
http://www.symantec.com/docs/TECH192779
Supported upgrade paths for the Symantec Endpoint Protection client
Comments 49 Comments • Jump to latest comment
So I'm on RU6 MP3 right now. Should I not upgrade to RU7 when it comes out??
SEP Knowledge Base
Endpoint SWAT
Hi,
Stick to RU6 MP3 & then upgrade to 12.1.
SEP 12.1 RTM will come very soon.
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
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Nice Article shared.
Thanks.
You can't upgrade RU7 SEPM to 12.1 at this point. For that upgrade path you would need to wait for SEP12.1 RU1.
You could however manage RU7 clients with a SEP12.1 SEPM and upgrade them to 12.1.
SEP12.1 should be GA before SEP11 RU7.
Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint
I have the following, can you confirm everything can upgrade directly to 12.1?
SEPM 11.0.6300.803
SEP clients 11.0.6300.803, 11.0.6005.562, 11.0.4014.26
I'm told I can't upgrade 11.0.4014.26 directly to 11.0.6300.803 so now I'm exploring if I can upgrade all clients and SEPM directly to 12.1.
Thanks
Hi,
You can upgrade directly to 12.1 even though your SEPM is on 11.0.6300.803 & SEP clients on 11.0.6300.803, 11.0.6005.562, 11.0.4014.26.
SEP 11.x & SEP 12.1 are two different products.
For SEP 11 RU6 MP3 upgrade path is 11.x -->RU6/RU6a-->RU6MP3
For SEP 12.1 upgrate path is SEP11.x --> SEP 12.1 EE
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
Hi,
My SEPM version is 11.0.5002.333, can i upgrade directly to SEPM 12.1?
Thanks,
Gen
Yes, you can upgrade SEPM from 11.0.5002.333 to SEPM 12.1.
It's supported migration path.
https://www-secure.symantec.com/connect/articles/sep-11x-sep-121-upgrade-process-graphical-overview
https://www-secure.symantec.com/connect/sites/defa...
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
Hi,
Reply very much appreciated. Thanks a lot!
I'll continue with the upgrade then. I'll post and update you as soon as I'm done.
Thanks again,
Gen
Hi,
Take backup with the help of disaster recovery before upgrade.
To be on safer side check this article because I don't want you to stuck with known issue.
http://www.symantec.com/business/support/index?pag...
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
Hi,
Im still bothered with this article that you posted:
https://www-secure.symantec.com/connect/articles/upgrade-paths-sep-121amber:
....
"Note : All versions of Symantec Endpoint Protection Manager up to Release Update 6 Maintenance Patch 3 (RU6 MP3) can be migrated to version 12.1. Releases later than RU6 MP3 cannot be migrated."
My SEPM version is still 11.0.5002.333(RU5), and as mentioned above, releases later than RU6 MP3 cannot be migrated. I'm just afraid if the upgrade fails..
Any adivse is much appreciated.
Thanks,
Geneviere
Hi,
All the releases till RU6 MP3 can be migrated to version 12.1
11.x.RU1, RU2, RU3, RU4, RU5, RU6 --> 12.1--> Supported migration path
You are using 11.0.5002.333 i.e RU5 so it is supported migration path
Releases later than RU6 MP3 can not be migrated to version 12.1
It means, RU7 --> 12.1 not supported at this point.
I hope it will clear all doubts !!!
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
Hi,
Thats great to know I can upgrade diretly to SEPM 12.1.
That cleared my doubt.
Thanks,
Geneviere
Is there a white paper on this?
Hi,
Check this article:
Upgrading and migrating to Symantec Endpoint Protection 12.1
http://www.symantec.com/business/support/index?page=content&id=TECH163602
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
Will SEPM 11.x installed on a Windows 2008 R2 server be upgraded to 64-bit SEPM? I didn't see anything asking during the upgrade. Is SEPM 64-bit yet?
Hi,
SEPM is not base on 32 bit or 64 bit operating system.
It get directly install irrespective of type operating system.
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
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Can someone tell me where I can find the license information on version 11.0.4202.75 and also is there an upgrade path to 12.1?
Thanks!
Hi,
SEP 11.x is paper license product. So in SEPM console you can't check status of your licenses.
Check with your paper license or call license department (18003420652)
SEP 12.1 is software license product.
You can upgrade directly from SEP 11..4202.75 to SEP 12.1 if you have valid support.
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
Thanks!
Hi,
My Site I am Running with SEPM MR4 and almost 3500 Clients are connected with Server.
We Planned to move Some clients from SEPM MR4 Server to another which is in another Network. Created one Replication Server and Set the Priority 1 to New replication Server and Priority 2 for Existing SEPM. So the Group where we changed the priority are communicating with Replication Server and the GUP configured for the group is providing the update for those moved clients.
We need to Upgrade SEPM MR4 to SEPM 12.1.On test setup (where replication was not configured) we upgraded the version. The clients even with old versions are communicating and updating definition from this 12. 1 server on test.
So after Primary Server version upgrade, is it need to take the backup of replication server for version SEPM 12 .1 upgrade ? Or is it enough to run a replication partner on Primary Server ? Which method have to follow to upgrade my replication Server version and maintain the communication Def updates of clients. We are planning only SEPM version upgradation and planning client upgarde on a later stage.
regards
Biju
Hi,
You will have to take a backup of replication server before upgrade.
Upgrade your replication server to 12.1
Initiate replication with primary server
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
Thanks
Hi
I have already installed 11 RU 7. When will 12.1 MP1 be available?
Thanks
Already is. It's on FileConnect.
SEP Knowledge Base
Endpoint SWAT
Thanks, the last time that I looked it wasn't there!
Not sure why. I downloaded it Thursday.
SEP Knowledge Base
Endpoint SWAT
This article needs to be updated to cover SEP 11 RU7 MP1 and MP2. Neither of which will upgrade to 12 RU1 MP1.
Hi,
Thanks for your reply.
Necessary updates have been entered now.
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
nice article...thanx for sharing
Just to add...
If anyone is planning to upgrade from SEP 11.x version to 12.1RU1MP1.
The path for upgrade: 11.x >> 12.1RU1 >> 12.1RU1MP1
Best Regards,
Prachi Tatkare.
Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.
I have to 'downgrade' from SEP 12.1 "EE" to SEP 12.1 "SBE". Looks lik this path is not supported, so how can I save some trouble getting my Central exceptions, and other policies into a new install of "SBE"? Can SBE import "EE" policies?
And will I have to reinstall client on all 12 nodes, as well as the server, etc??
Hi,
As you know downgrade from Enterprise Edition to Small Business Edition is not supported.
You will have to uninstall SEPM and SEP client completely prior to install SBE version.
You can not import EE policies into a new install of SBE.
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
That is unfortunate, and quite frustrating! I have a range of small business clients for whom I have implemented SCS, and then SEP, as the products evolved. The number of times I have had to completely 'remove and re-deploy' to solve issues with a "broken" product is arguably unacceptable. Now that you have a product that really is more oriented to my clients, 'small' business, I had thought I would start moving them all over. This makes me think twice.
I guess it's my own fault for not reading 'docs' more thoroughly, but I assumed it wasn't really a different product, give the name seems pretty much the same. As I would imagine there are a lot more "small" businesses out there with SEP "EE", I would bet there will be many others wishing to "downgrade" in the near future! Perhaps the target client for SBE is not profitable enough to warrant some development time to "import" policies from "EE"??
Thanks for your response.
Dwayne Matthews
IT Consultant (small business)
Hi Dwayne,
There are many differences between Enterprise Edition and Small Business Edition.
I have tried to list down them as per my understanding.
https://www-secure.symantec.com/connect/articles/f...
I believe there is a cost difference also between these two products.
SBE has very limited features compared to EE.
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
Hi,
Can I upgrade my current SEP client v 12.1 RU1 MP1 on my production server without reboot ?
Kind regards,
John Santana
IT Professional
--------------------------------------------------
Please be nice to me as I'm newbie in this forum.
Hi John,
You can upgrade from SEP v 12.1 RU1 MP1 to SEP 12.1 RU2 without server reboot.
However let me test it & get back to you.
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
Many thanks Chetan !
please let us know how did you go with it.
Kind regards,
John Santana
IT Professional
--------------------------------------------------
Please be nice to me as I'm newbie in this forum.
Hi,
I have tested now & result says reboot is must to upgrade to RU2.
This is how I tested
"I installed RU2 package over SEP 12.1 RU1 MP1 client by selecting no reboot required option.After successful deployment of new package, GUI was displaying reboot is pending & version was not updated. After reboot SEP version upgraded & no more reboot was pending"
Hope it helps.
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
Cool, many thanks Chetan.
So in this case I will have to select the No reboot deployment so that it can be done later by the user when they logged off.
I'm trying to minimize the user complaint during the day when they are prompted to reboot.
Kind regards,
John Santana
IT Professional
--------------------------------------------------
Please be nice to me as I'm newbie in this forum.
Chetan,
PResently we are using SEP 11.7Mp2,As there seems to be lot of vulnerabilities coming up, we would need to upgrade to either 11.0.7 MP3 or 12.1 RU2. Now, when upgraded to 11.0.7 MP3, is it possible to upgrade to 12.1RU2 at a latest stage (is that upgrade path supported) or do we need to wait for 12.1RU3.
Hi,
Migration support for 11.0.7101.1056 (RU7 MP1), 11.0.7200.1147 (RU7 MP2), and 11.0.7300.1294 (RU7 MP3) to 12.1 is supported for 12.1.2015.2015 (RU2) or higher.
Supported upgrade paths to Symantec Endpoint Protection Manager 12.1 from Symantec Endpoint Protection Manager 11.x
http://www.symantec.com/docs/TECH192779
Supported upgrade paths for the Symantec Endpoint Protection client
http://www.symantec.com/docs/HOWTO81070
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
what about v 11.0.4 direct upgrade to 12.1.2 ?
Kind regards,
John Santana
IT Professional
--------------------------------------------------
Please be nice to me as I'm newbie in this forum.
Yes, you can upgrade any version of 11.x to 12.1.2
SEP Knowledge Base
Endpoint SWAT
Cool, many thanks Brian.
Kind regards,
John Santana
IT Professional
--------------------------------------------------
Please be nice to me as I'm newbie in this forum.
Thanks for this information
Thanks Chetan,
Gr8 work done. Good luck for next
Thank& Regards,
Ambesh
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Hi,
I want to install symantec endpoint protection small business12.1.1 on windows 8 but i cant install it.Please help. It is support or not. If not suggest me Support versions and steps.
Hi,
Windows 8 is supported with SEP 12.1 RU2 (12.1.2015.2015)
Extended Platform support
Refer this article:
About Windows 8 and Symantec Endpoint Protection 12.1
http://www.symantec.com/docs/TECH174348
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
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