Workspace Streaming

Problem:

The DA services stop responding or crash after X minutes of up time. 

Cause:

The Data Access (DA) component will crash due to an issue with the asdijni.dll in the C:\Symantec\Workspace Streaming\Server\common\bin. 

The service can crashing with the error repeatedly 'JavaUser::getTokenGroups pUser->Get(L"TokenGroups" failed with 0x8000500d'

-Relating the AD property "TokenGroups", the users don't have this property on their user.

Resolution:

Download and copy the asdijni.dll to C:\Symantec\Workspace Streaming\Server\common\bin and restart the services 

1. rename the original asdijni.dll to .org
2. stop the STE service
3. copy the attached file to C:\Symantec\Workspace Streaming\Server\common\bin
4. restart services or restart the server.

NOTE: the adsijni.dll attached to this article is for SWS 7.5.x. If you install on 7.6.x it could cause some instability issues.