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Symantec Data Loss Prevention Upgrade Guide​ V14.0.1 to 14.0.2 

Jun 15, 2016 04:22 PM

Symantec Data Loss Prevention Upgrade Guide​ V14.0.1 to 14.0.2

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Symantec Data Loss Prevention Upgrade Phases
 


Phases


Action


Description

Phase 1

 Upgrade Database to Oracle 11g.


 Update your database to ensure  security patches

Phase 2


 Prepare the system for upgrading. This Preparation  Includes backing up the Oracle database and detection  server data

 Backing up Database for safer side

Phase 3

 Download and extract the version 14.0.2 software.

 

Phase 4

 Using the Upgrade Wizard, upgrade the Enforce

 

Phase 5

 Upgrade Symantec Data Loss Prevention Agents.

 

Phase 6

 Complete the required and optional post-upgrade tasks.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Preparing the Oracle database for a Symantec Data Loss Prevention upgrade

  • Run the upgrade data pre-checker tool to check your current database against the new constraints introduced in Symantec Data Loss Prevention 14.
  • Back up the Oracle database before you start the upgrade. You cannot recover from an unsuccessful upgrade without a backup of your Oracle database.

 

Symantec DLP Upgrade Path

DLP 11.x.x

DLP 12.0.0

DLP 12.0.x

DLP 12.5.0

DLP 12.0.x

DLP 14.0.0

DLP 12.5.x

DLP 14.0.0

DLP 14.0.0

DLP 14.0.1

DLP 14.0.1

>

DLP 14.0.2

 Older major releases require multi-step upgrades in order to install newer versions of DLP.

 

 Major Release Multi-Step Upgrade Examples

 Upgrade DLP 10.5 to DLP 14.0

 DLP 10.5.x > DLP 11.0.0 > DLP 12.0.0 > DLP 14.0.0

 Upgrade DLP 11.6.3 to DLP 12.5.0

 DLP 11.6.3 > DLP 12.0.0 > DLP 12.5.0

 

 

Release upgrades are cumulative and are to be applied to major versions only.

 

General Release Upgrade Path Examples

 

Upgrade DLP 11.6.3 to DLP 12.5.3

DLP 11.6.3 > DLP 12.0.0   > DLP 12.5.0 > DLP 12.5.3

Upgrade DLP 14.0.1 to DLP 14.0.2

DLP 14.0.1> DLP 14.0.2


 

Upgrade requirements and restrictions

  • You must stop all Network Discover/Cloud Storage Discover scans before you upgrade the Enforce Server to version 14
  • If a version or 12.x detection server stops (shuts down) after you have upgraded the Enforce Server to version 14, you must upgrade that detection server to version 14 before it can restart.
  • After you upgrade the Enforce Server to version 14, any configuration changes that you make have no effect on version 12.x detection servers.
  • After you complete the upgrade, do not modify the host name or IP address of a detection server to point to a different detection server. Detection servers use the original configured IP address or host name to maintain and report server-level statistics.
  • Restart the Vontu Monitor Controller service to verify the upgraded detection server versions in the Enforce Server administration console.

 

Choosing an upgrade method

Through the Upgrade Wizard, which you access through the Enforce Server. The Upgrade Wizard provides the easiest and most efficient way to upgrade Symantec Data Loss Prevention.

Upgrading Symantec Data Loss Prevention

Steps Action
Step 1 Download and Extract the upgrade package
Step 2 Make sure that the Enforce server and the detection servers are Running
Step 3 Close all Files and Folders in \SymantecDLP\Directory
Step 4 Launch the upgrade wizard on the Enforce Server
Step 5 Perform the upgrade with the Upgrade Wizard
   

 

Alternatively, for more details you can Follow Below Upgrade Guide..

1.  Go to  https://fileconnect.symantec.com.

2.  Enter a Serial Number for your Symantec DLP Products.

3.  Download the software (zipped files) for the version you want to upgrade to

4. Unzip file “Symantec_DLP_14.0_Docs_Win-In.zip".

5.  Open “Symantec DLP Upgrade Guide” from the unzipped files.

6.  Follow the instructions given in the upgrade guide. 


Preparing the Oracle database for a Symantec Data Loss Prevention upgrades

The following Oracle-related preparations must be made before you use the Upgrade Wizard to upgrade the Symantec Data Loss Prevention database schema for version 14:

  • Run the upgrade data pre-checker tool to check your current database against the new constraints introduced in Symantec Data Loss Prevention 14.
  • Back up the Oracle database before you start the upgrade. You cannot recover from an unsuccessful upgrade without a backup of your Oracle database.

 

Using the upgrader data pre-checker tool

The upgrader data pre-checker tool is also available for download from

https://support.symantec.com/en_US/article.TECH228921.html

Download and extract the Zip File.

 

To run the upgrader data pre-checker tool
 

  1. On the Oracle host computer, log on as the Oracle user: su – oracle
  1. Open a command prompt and navigate to the Upgrader_Data_Prechecker folder you extracted from your Platform ZIP file.
  1. Log in to SQL*Plus as the Symantec Data Loss Prevention Oracle user: sqlplus protect/protect@protect
  1. Run the run.sql script: @run.sql
  1. The script runs for a few minutes and generates the report: Upgrader_Data_Prechecker.html.
  1. Open the report in a web browser to view the results, then take one of the following actions:
  • If the report lists any violated constraints, contact Symantec Technical Support at www.symantec.com/business/support.
  • Your support contact will Ask you to email the Upgrader_Data_Prechecker.html file to assist in Resolving any violated constraint issues in your database before you upgrade Your system.
  • If the report does not list any violated constraints, proceed with the upgrade Process.

 

Downloading and extracting the upgrade software

To download the upgrade software : use Symantec File Connect

 

Copy the ZIP files to the computer from where you intend to perform the upgrade. That computer must have a reliable network connection to the Enforce Server.

 

To extract the ZIP files

1. Extract the contents of the Symantec_DLP_14.0.2_Platform_Win-IN.zip file. Among other items, the ZIP file contains an upgrade_14.0_to_14.0.2 folder,

which includes an upgrade JAR (Java archive) file that is required later when you run the Upgrade Wizard.

DLP14.0.2_1 (18).png

 

2. Extract the contents of the Symantec_DLP_14.0.2_Agent_Win-IN.zip file. Among other items, the ZIP file contains the

  • DLPDownloadHome\DLP\14.0.2\Endpoint\Win\x64\AgentInstall64.msi file for 64-bit endpoints 
  • DLPDownloadHome\DLP\14.0.2\Endpoint\Win\x86\AgentInstall.msi for 32-bit endpoints.
  • You use these files when you generate the agent installation package.

​​

3. Extract the contents of the Symantec_DLP_14.0.2_Agent_Mac-IN.zip file. Among other items,

the ZIP file contains the DLPDownloadHome/14.0.2/Endpoint/Mac/x86_64/AgentInstall.pkg file. You use this file when you generate the agent installation package.

DLP14.0.2_1 (19).png

4. Note where you saved the upgrade JAR, MSI, and PKG files so you can quickly find them later. 


Launching the Upgrade Wizard on the Enforce Server

Note: If your installation uses FIPS encryption, your browser will not be able to redirect from the Enforce Server administration console to the Upgrade Wizard user interface. In this case, you must manually browse to https://Enforce_server:8300.

 

  • Clear your browser cache before upgrading the Enforce Server.
  • Stop all DLP Endpoint Discover scans.
  • Close all files and folders in your \SymantecDLP\ directory.

 

To launch the Upgrade Wizard on the Enforce Server

1. Ensure that all detection servers are running and are connected to the Enforce Server.

2. Log on to your Enforce Server administration console.

3. Go to System > Servers > Overview.

4. Click Upgrade. The Upgrade System pop-up window appears

5. From the directory that includes that JAR file, select the file and click Open. The name of the file is 14.0.2_Upgrader_Windows.jar.

6. Click Launch Upgrade.

DLP14.0.2_1 (20).png

It may take several minutes for the Symantec Data Loss Prevention Upgrader Login panel to appear. If the Enforce Server returns an error or times out, you must correct the problem before continuing.

If no error occurs, the Symantec Data Loss Prevention Upgrader Login panel appears and you are ready to continue the upgrade.

 

Performing an upgrade with the Upgrade Wizard

 

To upgrade the Enforce Server

 

1. On the Symantec Data Loss Prevention Upgrader Login panel, enter the Administrator user name and password, and then click logon.

DLP14.0.2_1 (21).png

 

 

2.The License Agreement panel appears, Click Accept.

DLP14.0.2_1 (22).png

 

The System Check panel appears. When you click Next, the Upgrade Wizard verifies that you have the minimum software version level required to upgrade to the current release version.

3. Click Next.

DLP14.0.2_1 (23).png

One of the following two outcomes results:

  • If the check was successful, the System Check Succeeded panel appears.
  • If at any point you see a message box stating that the upgrade has failed click Cancel.
  • Fix the reported problem that is shown in the panel. After fixing the problem, log on to Enforce, and launch the upgrade again.

4. From the System Check Succeeded panel, click Next. 

DLP14.0.2_1 (24).png

 

The Distribution Status page appears.

5. Click Next.

DLP14.0.2_1 (25).png

 

The Welcome to Symantec Data Loss Prevention Upgrader panel appears.

6. Click Next.

DLP14.0.2_1 (26).png

 

The Pre-check panel appears and the Upgrade Wizard begins performing pre-upgrade tasks.

7 . Click Next after the pre-check tasks complete.

DLP14.0.2_1 (27).png

 

8 . From the Upgrade Enforce Server panel, click Next.

DLP14.0.2_1 (28).png

 

When the process has finished successfully, the following message appears: Done upgrading Enforce software.

If an error occurs, a message to that effect appears. Consult the logs for information, correct the problem, and launch the upgrade again.

9. Click Next after the Enforce upgrade completes.

10. Click Next.

DLP14.0.2_1 (29).png

  • Select This DLP instance is a production system to indicate your system is in production.

 

11. Click Next after the Enforce upgrade completes. The Patch Distribution Status page appears.

 

12. Click Next.

 

The Upgrade Detection Servers panel appears.

 

13. Select the detection servers you want to upgrade, or select all servers, then click Upgrade.

DLP14.0.2_1 (31).png

(\SymantecDLP\Protect\updates\SymantecDLPDetectionBackup). Then it installs new ones.

 

After the wizard upgrades the detection servers you selected, green checkmarks appear next to those servers listed in the Upgrade Status column of the panel.

 

Note: When you run the Upgrade Wizard again, it does not upgrade the Enforce Server again.

You must upgrade the Enforce Server before trying to upgrade your detection servers.

14. Click Next.

 

The Success panel appears and prompts you to also upgrade your system endpoints.

15. Click Finish.

DLP14.0.2_1 (33).png

 

The Symantec Data Loss Prevention Login panel for Enforce Server appears.

16. Log on to the Enforce Server.

DLP14.0.2_1 (34).png

 

The Enforce Server administration console appears.

 

17. Clear your browser cache to ensure that the initial page does not appear blank or as a previous version.

 

18. To verify that all of your Symantec Data Loss Prevention products are licensed for the current release, navigate to System > Settings > General.

 

To verify the upgrade, review that your server version numbers are correct. Go to System > Servers > Overview and click Enforce Server or a detection server.

DLP14.0.2_1 (35).png

Note: The new version numbers for the upgraded detection servers do not display in the Enforce Server administration console until the Vontu Monitor Controller service has been restarted. The service does not start until the upgrade is complete.

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