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Symantec Endpoint protection 11.0 -Troubleshooting Guide.

Created: 02 Jun 2010 • Updated: 05 Jun 2010 | 15 comments
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P_K_'s picture
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Symantec Endpoint protection 11.0  -Troubleshooting Guide.
 
 
How to Export Basic Troubleshooting Information from Symantec Endpoint Protection 11 Clients
http://service1.symantec.com/support/ent-security.nsf/docid/2009031016595748?Open&seg=ent

 
 
Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity
http://service1.symantec.com/support/ent-security.nsf/docid/2008091215040048?Open&seg=ent

 
'Troubleshooting Client Communication with SEPM'
http://service1.symantec.com/support/ent-security.nsf/docid/2009082701244448?Open&seg=ent

 
Reporting Troubleshooting in Symantec Endpoint Protection (SEP) 11.x'
http://service1.symantec.com/support/ent-security.nsf/docid/2008081310241548?Open&seg=ent

 
 
Symantec Endpoint Protection: LiveUpdate Troubleshooting Flowchart'
http://service1.symantec.com/support/ent-security.nsf/docid/2009082702000348?Open&seg=ent

 
 
Troubleshooting Policy Changes'
http://service1.symantec.com/support/ent-security.nsf/docid/2008091509580048?Open&seg=ent

 
'Error: "Unable to communicate with the reporting component" when opening Symantec Endpoint Protection Manager (Embedded Database)'
http://service1.symantec.com/support/ent-security.nsf/docid/2008110803510948?Open&seg=ent

 
Troubleshooting Reporting logon prompt on Symantec Endpoint Protection Manager (SEPM)'
http://service1.symantec.com/support/ent-security.nsf/docid/2008081312464148?Open&seg=ent

 
 
Troubleshooting Reporting "You are not authorized to view this page" on Symantec Endpoint Protection Manager (SEPM)'
 
http://service1.symantec.com/support/ent-security.nsf/docid/2008081312462348?Open&seg=ent

 
 
Troubleshooting Reporting "Page cannot be found" on Symantec Endpoint Protection Manager (SEPM)'
http://service1.symantec.com/support/ent-security.nsf/docid/2008081312463048?Open&seg=ent

 
 
Troubleshooting for Symantec Endpoint Protection Manager (SEPM) 11.x error "HTTP 400 - bad request
http://service1.symantec.com/support/ent-security.nsf/docid/2008041811532648?Open&seg=ent

 
'Troubleshooting the Group Update Provider (GUP) in Symantec Endpoint Protection (SEP)'
http://service1.symantec.com/support/ent-security.nsf/docid/2008040113243148?Open&seg=ent

 
'Troubleshooting client installation failures'
http://service1.symantec.com/support/ent-security.nsf/docid/2009052914440548?Open&seg=ent

 
 
Unable to communicate with the reporting component after logging into the Symantec Endpoint Protection Manager'
http://service1.symantec.com/support/ent-security.nsf/docid/2008042212582048?Open&seg=ent

 
'LiveUpdate and content troubleshooting for the Symantec Endpoint Protection Manager
http://service1.symantec.com/support/ent-security.nsf/docid/2008091613592648?Open&seg=ent

 
 
 
How to troubleshoot Symantec Endpoint Protection Manager SQL connectivity.'
http://service1.symantec.com/support/ent-security.nsf/docid/2009082411253848?Open&seg=ent

 
 
 
The 5 steps of troubleshooting viruses with Symantec AntiVirus 10.x and earlier'
http://service1.symantec.com/support/ent-security.nsf/docid/2007011014341948?Open&seg=ent

 
 
 
How to debug the Symantec Endpoint Protection 11.x client'
http://service1.symantec.com/support/ent-security.nsf/docid/2007090611252048?Open&seg=ent

 
 

Comments 15 CommentsJump to latest comment

yang_zhang's picture

a wonderful collection!
Thanks,

If a forum post solves your problem, please flag it as a solution. If you like an article, blog post or download vote it up.
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deepak.vasudevan's picture

That was really a good compilation. Thanks PRachand. This would, I sincerely hope, help many people to get expedited solutions in their desktops and also minimize duplicated queries and long running problems in the forums and customer calls.

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Bekir's picture

awesome collection. thanks for the effort !

Best regards,
Bekir Burak Durmaz

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yang_zhang's picture

wonderful collection, bookmark these

If a forum post solves your problem, please flag it as a solution. If you like an article, blog post or download vote it up.
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nhej-'s picture

wow.. a great compilation, thanks.. Ill add this on my notes.:P

Cheers!
"Those who Appreciate Quality Enjoy it Responsibly"
---------------:)---------------------------

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Sethumohan's picture

Just to add to above collections. Very Important Technical Articles.

Best practices for troubleshooting viruses on a network http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2010011510455048

About the Symantec Endpoint Protection Support Tool http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/e0c11a9f4dfd72458825751900667e70?OpenDocument

The Symantec Endpoint Protection Support Tool http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008071709480648

Ensure a virus free infrastructure.

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meraj2k's picture

Hello Sir,
How can I permenently block W32.Downadup virus ?
It keeps coming back on our network pc's.
I've downloaded removal tool and run but that doesnt detect any viruses. Kindly give me a solution that blocks W32.Downadup virus forever.

Thanks,
Meraj

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deepak.vasudevan's picture

Pl. update your AVs and run a complete scan of all the systems. Did you identify the source if it is getting injected via emails or file share or removable media? You may need to define policies and equip protection over those vulnerable points as well. The chain is only as strong as the weakest link in it.

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meraj2k's picture

Hi Deepak,

Good Morning,

Hope everything is alright with you over there.

Yes, All the PC’s are joined as managed clients and they get updated daily and we have schedule scan every week.

I see sometimes Virus threats are coming from user’s hard drive from partitions (C or D)How will I know if the virus is coming from Email or Internet. How to define policies and equip protection ?

Kindly let me know the above mentioned.

Thanks in advance.

Best Regards,

Meraj

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deepak.vasudevan's picture

Prachand,

I  have one suggestion for link collection like this. No doubt it is an amazing collection. Can something be done to present the documents like in Scribd Autopreview?

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RAJisHere's picture

please update the links

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Tech_G@L's picture

Can you please update this Sir

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consoleadmin's picture

Nice Links shared in attach article. Great :)

Thanks.

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