Brief Description about Symhelp:
Symantec Help (SymHelp) is a diagnostic utility designed for Symantec Endpoint Protection used in identifying common issues and providing quick solutions to common problems. SymHelp - with a run time around three minutes - provides the ability to automatically detect whether a system with a supported Symantec product has a known issue or is in an otherwise problematic condition. In addition to the individual tests results and their statuses, the SymHelp report contains links to documents in the Symantec knowledge base which provide detailed information on how to resolve an issue or pursue further investigation as to its cause and resolution.
SymHelp does not permanently alter any files on the computer unless the user explicitly agrees to this when specially prompted. SymHelp does not permanently install anything on your computer when it runs.
To learn more about how SymHelp can help with your Symantec Endpoint Protection can help solve your problem quickly, take a look at the below video titled How to Run Self-help Reports with SymHelp.
In situations where SymHelp is unable to successfully resolve your issue, SymHelp can help expedite your experience with our Technical Support staff by capturing essential logs and uploading them so that Symantec has the information available to quickly identify problems and provide solutions. To learn more about how SymHelp can help with your Symantec Endpoint Protection case, take a look at the below video titled How to Collect Data for Support with SymHelp.
To learn more about SymHelp features and run line variables, take a look at the below video titled What command-line parameters are available for Symantec Help (SymHelp)?